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Accounts & billing
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Services
- Open, close or move your account
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Natural gas services
- Why choose natural gas
- Getting natural gas: it’s easier than you think
- Move or remove a natural gas line
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Customer Choice: buying from natural gas marketers
- FortisBC or gas marketer: what’s the difference?
- Independent natural gas marketers in BC
- Before speaking to a natural gas salesperson
- Compare FortisBC natural gas rates with gas marketers’ rates
- Signing a contract with a natural gas marketer
- Your Customer Choice natural gas bill
- Gas marketer complaints and contract disputes
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Natural gas heating and cooling and appliances
- Forced-air furnaces
- Hydronic heating systems
- Room heaters and wall furnaces
- Cool comfort: natural gas furnace plus air conditioner
- Water heating
- Cooking appliances
- Clothing dryers
- Indoor fireplaces
- Barbecues
- Patio heaters
- Pool heaters
- Outdoor fireplaces and fire pits
- Standby and portable home generators
- Buying a home with natural gas
- Get natural gas, and save
- Connect to gas and get up to $2,700 in rebates
- Electricity services
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Commercial and industrial services
- Account managers for commercial, industrial and business customers
- Measurement services
- Industrial electricity interconnection
- Transportation services: buying from a transportation gas marketer
- FortisBC or transportation gas marketer: what’s the difference?
- Resources for gas marketers
- Energy-efficiency tools for natural gas business customers
- Natural gas for power generation
- Natural gas price, market and curtailment information
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Sustainable energy options
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Renewable Natural Gas
- Environmental benefits of Renewable Natural Gas
- What is Renewable Natural Gas, and how is it made?
- How much does Renewable Natural Gas cost?
- Renewable Natural Gas safety
- Become a Renewable Natural Gas supplier
- Meet our Renewable Natural Gas suppliers
- FortisBC Renewable Natural Gas Leaders
- Public sector organizations: reducing GHG emissions with RNG
- Sign up for Renewable Natural Gas
- So, what is Renewable Natural Gas anyway?
- Electric vehicle charging
- Carbon Capture Pilot Program
- Hydrogen gas
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Renewable Natural Gas
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Rebates & energy savings
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Rebates and offers
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Home rebates
- Heat pump loan
- Natural gas fireplace rebate
- Window and door rebates
- Natural gas water heater rebate
- Heat pump rebate
- New Home Program
- Connect to natural gas: space and water heating rebates
- Natural gas wall furnace rebate
- Natural gas water heater rebates – income qualified
- Natural gas furnace rebates
- Home renovation bonus rebates
- Insulation rebates
- Free home energy evaluation and upgrades
- Heat pump service rebate
- Heat pump water heater rebate
- Natural gas boiler and combination heating and hot water system rebates
- Clothes washer and dryer rebates
- Furnace and boiler rebates – income qualified
- Heat pump rebate – income qualified
- Free Energy Saving Kit
- EV charging stations for homes
- Refrigerator rebate
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Business rebates
- EV charging solutions for multi-unit residential buildings and workplaces
- Horticultural LED lighting rebates
- Air curtain rebates
- Commercial lighting rebates
- Rink de-aerator rebate
- Compressed air equipment rebates
- HVAC controls
- Condensing make-up, air handling and rooftop units
- Electric foodservice and laundry equipment rebates
- Commercial lighting rebates for non-profit organizations
- Electric foodservice and laundry equipment rebates for non-profit organizations
- Natural gas kitchen equipment rebates
- Social Housing Retrofit Support Program
- Energy efficiency for rental apartments and accommodations
- Thermal curtain rebates
- Custom Efficiency Program
- Small commercial new construction program for non-profit organizations
- Natural gas steam boiler rebates
- Natural gas boiler rebates for non-profit organizations
- Refrigeration equipment rebates for non-profit organizations
- Continuous Optimization
- Radiant tube and unit heater rebates
- Variable speed drive rebates for non-profit organizations
- Pipe and tank insulation rebates
- Variable speed drive rebates
- Steam trap audit and replacement rebates
- Small Commercial New Construction Program
- Natural gas furnace rebates
- New multi-unit residential building rebates
- Natural gas water heater rebates for non-profit organizations
- Energy specialist funding
- Heat pump and electric water heater rebates
- Energy-saving support for small businesses
- Commercial New Construction Performance Program
- Natural gas boiler rebates
- Irrigation equipment
- Refrigeration equipment rebates
- Natural gas water heater rebates
- Commercial Energy Assessment Program
- Direct contact water heater rebate
- Heat pump and electric water heater rebates for non-profit organizations
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Home rebates
- Saving energy in your home
- Saving energy in your business
- Saving energy for non-profit organizations
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Rebates and offers
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Build & renovate
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Builders and developers
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Connect your project to natural gas
- Standards and guidelines for getting connected
- Pre-piping for natural gas
- Natural gas metering for multi-unit residential buildings
- Natural gas space heating systems for your development
- Natural gas water heaters for your development
- Natural gas metering for secondary suites
- Natural Gas Customer Design Build Program
- Connect your project to electricity
- Co-marketing for your project
- Rebate cheque lookup
- Renewable Natural Gas for buildings and developments
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Connect your project to natural gas
- Find a contractor
- Join our contractor program
- Find a commercial equipment supplier
- Pipeline and right of way permits
- Energy solutions managers
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Builders and developers
- Safety & outages
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In your community
- Investing in community
- Working in your neighbourhood
- Indigenous relationships and Reconciliation
- School programs
- Energy efficiency, conservation and climate action resource catalogue
- Municipal builder event funding
- Our online communities: MyVoice and Business Voice
- Kootenay Lake level monitoring
- Tree clearing for power line and gas line maintenance program
- News & events
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About us
- Facilities, operations and energy information
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Corporate information
- FortisBC executive leadership
- FortisBC board of directors
- Our service areas
- Investor centre
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Regulatory affairs
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Our gas utility
- FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
- FortisBC Energy Inc. gas tariff: Fort Nelson
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Gas BCUC submissions
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FortisBC Energy Inc. gas submissions
- Code of conduct and transfer pricing policy
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Commodity unbundling and Customer Choice applications
- 2021 Customer Choice Annual General Meeting
- 2020 Customer Choice Annual General Meeting
- 2019 Customer Choice Annual General Meeting
- 2018 Customer Choice Annual General Meeting
- 2016 Customer Choice annual general meeting
- 2016 Customer Choice program cost recovery application
- 2014 Customer Choice annual general meeting
- 2013 Customer Choice annual general meeting
- 2012 Customer Choice annual report
- 2010 Program summary
- 2009 Program summary
- 2008 Post implementation report and applications
- 2006 CPCN application for commodity unbundling for residential customers
- 2005 Post implementation review of the commercial unbundling program
- 2004 Commodity unbundling and customer choice application
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Conservation and Energy Management
- 2021 Demand Side Management Expenditures Request for Budget Transfer
- 2021-2022 DSM Updated Expenditures Plan – Residential and Low Income
- 2021-2022 DSM Updated Expenditures Plan
- 2019-2022 DSM Expenditures Plan
- Annual DSM reports
- Energy efficiency and conservation program filings (2008)
- NGV incentive review (2011)
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CPCNs and Projects
- Advanced Metering Infrastructure Project CPCN
- Fraser River south arm crossing upgrade CPCN
- Huntingdon station bypass CPCN
- Inland Gas Upgrades CPCN
- Kootenay River Crossing (Shoreacres) upgrade CPCN
- Lochburn vacant land sale
- FEI Lower Mainland IP system upgrade CPCN
- FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project
- City of Coquitlam Reconsideration and Variance of Order G-80-19
- Mt. Hayes LNG Storage Facility
- Okanagan Capacity Upgrades CPCN
- Pattullo Gas Line Replacement CPCN
- SCP - IPC transactions
- Technology and Information Systems
- Tilbury LNG
- Transmission Integrity Management Capabilities (TIMC) Project
- Vancouver low pressure system CPCN
- Customer care
- Gas cost filings
- Gas energy supply
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Natural gas for transportation (NGT)
- Application for CNG Fueling at Annacis Island and Amendments to Rate Schedule 6P
- Application for rate treatment of expenditures under the GGRR and prudency review of incentives
- Application for Revised/Renewal Rates for Langford CNG Station
- BFI compressed natural gas (CNG) refueling station CPCN application
- CNG and LNG service for vehicles
- GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C. Reg. 214/2016 OIC 609/2016
- Rate Schedule 46
- Application for CNG Fueling at the GFL Fueling Station in Abbotsford and Amendments to Rate Schedule 6P
- Application for CNG Fueling at GFL Environmental in Abbotsford and Amendments to Rate Schedule 6P
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Operating Agreements
- City of Armstrong Operating Agreement
- FEI and City of Castlegar Application for an Operating Agreement
- FEI Application for Approval of Operating Agreement with the City of Enderby
- City of Kamloops Operating Agreement
- FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement
- City of Nelson Operating Agreement
- City of Prince George Operating Agreement
- Town of Spallumcheen Operating Agreement
- City of Surrey Operating Agreement
- City of Trail Operating Agreement
- City of Vernon Operating Agreement
- City of Williams Lake Operating Agreement
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Rate Design and Common Rates Applications
- 2016 FEI rate design application
- 2014 FEU common delivery rates methodology application
- 2013 FEU reconsideration and variance application of G-26-13
- 2012 FEU common rates, amalgamation and rate design application
- 2001 Terasen Gas rate design application
- 1996 BC Gas rate design application
- 1993 BC Gas rate design application phase B
- 1991 BC Gas rate design application phase A
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Renewable Gas
- 2010 Biomethane Program Application
- 2012 Post Implementation Review Report and Application for Permanent Biomethane Program
- 2013 Third-party suppliers regulatory process
- 2015 Biomethane Energy recovery charge (BERC) rate methodology application
- 2015 Biomethane purchase agreement with City of Surrey
- 2018 City of Vancouver Biogas Purchase Agreement
- 2019 Tidal Energy Biomethane Purchase Agreement
- 2020 Faromor CNG Corporation Biomethane Purchase Agreement
- 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement
- 2020 REN International Corp. Biomethane Purchase Agreement
- 2020 Dicklands Farms Biomethane Purchase Agreement
- 2020 Bradam Canada Inc. Biomethane Purchase Agreement
- 2020 Tidal Energy Biomethane Purchase Agreement
- 2020 Lethbridge Biogas Biomethane Purchase Agreement
- 2020 Quadrogen Biomethane Purchase Agreement
- 2020 EPCOR Biomethane Purchase Agreement
- 2020 Walker Biomethane Purchase Agreement
- 2020 Biomethane Energy Recovery Charge (BERC) Rate Methodology G-133-16 Assessment Report
- 2021 GVSDD (Metro Vancouver) Amending Agreements to the Biomethane Purchase Agreement
- 2021 Shell North America (Canada) Inc. Biomethane Purchase Agreement
- 2021 Capital Regional District Biomethane Purchase Agreement
- 2021 Comprehensive Review and Application for Approval of a Revised Renewable Gas Program
- 2021 Assai Biomethane Purchase Agreement
- 2021 Net Zero Biomethane Purchase Agreement
- 2021 Evergreen Biomethane Purchase Agreement
- 2021 GrowTec Biomethane Purchase Agreement
- 2021 Tidal Rockford Biomethane Purchase Agreement
- 2021 Regional District of Fraser-Fort George Biomethane Purchase Agreement
- 2021 Delta Biomethane Purchase Agreement
- 2022 Archaea Biomethane Purchase Agreement
- 2022 Linden Biomethane Purchase Agreement
- Resource plans for natural gas
- ROE and capital structure application
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Revenue requirements / Annual Reviews /Performance Based and Multi-Year Rate Plans
- 2021 Annual Review for 2022 Delivery Rates
- 2020 Annual Review for 2020 and 2021 Delivery Rates
- 2020-2024 Multi-Year Rate Plan (FEI and FBC)
- 2018 Annual Review of 2019 Rates
- 2017 Annual review of 2018 rates
- 2016 Annual review of 2017 rates
- 2016 Depreciation and net salvage rate changes
- 2015 Annual review of 2016 rates
- 2015 Annual review of 2015 rates
- 2014-2018 Performance based rate plan
- 2012-2013 Revenue requirements applications
- 2010-2011 Revenue requirements application
- 2008 Annual review of 2009 rates
- 2007 Annual review of 2008 rates
- 2006 Annual review of 2007 rates
- 2005 Annual review of 2006 rates
- 2004 Annual review of 2005 rates
- 2004-2009 Performance based rate plan
- 2003 Annual review of 2004 rates
- System extension and customer connection policies
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Fort Nelson gas submissions
- Fort Nelson gas cost filings
- Fort Nelson revenue requirements
- Muskwa River pipeline crossing CPCN application
- 2016 rate design application
- 2019-2020 Revenue Requirements Application
- 2004 Revenue Requirements Application
- 2008 Revenue Requirements Application
- 2009 Revenue Requirements Application
- 2010 Revenue Requirements Application
- 2011 Revenue Requirements Application
- 2014 Revenue Requirements Application
- 2015-2016 Revenue Requirements Application
- 2017-2018 Revenue Requirements Application
- Revelstoke gas submissions
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FortisBC Energy Inc. gas submissions
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Our electricity utility
- FortisBC's Electric Tariff
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Electric BCUC submissions
- Capital expenditure and system development plan
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Certificate of public convenience and necessity applications
- Advanced metering infrastructure (AMI)
- Benvoulin substation project
- Cooper conductor replacement (CCR) project
- Corra Linn spillgates replacement project
- Distribution substation automation project
- Grand Forks Terminal Station Reliability CPCN Project
- Kootenay operations centre CPCN project
- Naramata substation project
- Okanagan transmission reinforcement project
- Kelowna Bulk Transformer Addition CPCN Project
- Code of conduct and transfer pricing policy
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Demand side management
- 2021 Demand Side Management Expenditures Request to Carryover 2021 Overspend
- 2019-2022 DSM Expenditures Plan
- 2018 Demand side management expenditures application
- 2017 Demand side management expenditures application
- 2015-2016 Demand side management expenditures application
- Demand side management reports
- Electric vehicle charging stations
- Electricity rates
- Net metering tariff
- Rate design applications
- Rate schedule 50 street lighting tariff
- Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate
- Resource plans for electricity
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Revenue requirements applications
- 2021 Annual Review for 2022 Rates
- 2020 Annual Review for 2020 and 2021 Rates
- 2018 Annual Review of 2019 Rates
- 2017 Annual review for 2018 rates
- 2016 Annual review for 2017 rates
- 2016 Treatment for major capital expenditures under the 2014-2019 PBR plan
- 2015 Annual review for 2016 rates
- 2015 Annual review for 2015 rates
- 2014-2018 Multi-year performance based ratemaking plan
- 2012-2013 revenue requirements application and integrated system plan
- 2011 Revenue requirement
- 2010 Revenue requirements
- Self-generation policy
- Solar
- Electricity rate design
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Our gas utility
- Safety and Environmental Policy
- Natural gas and electricity system safety
- Climate leadership
- Projects and planning
- Our 30BY30 target