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        • So, what is Renewable Natural Gas anyway?
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      • Electric vehicle charging
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          • Web Information Nomination System
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    • Lower carbon transportation
      • Benefits of natural gas-fuelled vehicles
        • CNG vs. LNG: how to choose your natural gas fuel type
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      • Natural gas fuelling stations in BC
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      • Air conditioning offer for FortisBC electricity customers
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      • Pilot program successes
      • Are you a manufacturer of an innovative technology?
      • Residential Hybrid Heating Early Adopter Program   
      • Deep Energy Retrofit Pilot Program
  • Build & renovate
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    • Builders and developers
      • Connect your project to gas
        • Standards and guidelines for getting connected
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        • Natural Gas Customer Design Build Program
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        • Underground conduit system inspection request form
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        • Electrical design process
      • Building new homes to higher steps of the BC Energy Step Code 
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        • Trade Ally Network resource centre
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  • Safety
    • Click or call before you dig
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    • Energy safety
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    • Preparing for emergencies
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        • Public Safety Power Shutoffs
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      • Wildfires and evacuations
      • Floods
      • Earthquakes
      • Power outages
    • First responders safety awareness
    • Trees and shrubs near our systems 
      • Safe planting near utility equipment
      • Tree clearing for power line and gas line maintenance program
  • Sustainability
    • Our commitment to sustainability
      • Our progress towards a lower carbon energy future
    • Climate leadership
      • Environmental protection
        • Osprey Nest Management Program
      • Clean Growth Innovation Fund
      • Climate Action Partners Program
      • Providing renewable and lower carbon energy 
    • 2023 Sustainability Report
  • Community
    • Investing in community
      • Community Investment Program
      • Community Giving Days 
      • Employee giving
      • Learning resources for students
      • Residential Energy Efficiency Works (REnEW)
    • Indigenous relationships and Reconciliation
      • Business development with Indigenous partners
      • Respecting Indigenous cultures and communities
      • Training, education and careers
      • Partnering for energy efficiency in Indigenous communities
        • Rebate programs for community buildings
        • Energy-efficiency rebates for homes in Indigenous communities 
      • Our commitment to Reconciliation
      • Our Statement of Indigenous Principles
      • First Nation communities we serve
    • MyVoice
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    • Kootenay Lake level monitoring
    • Energy efficiency, conservation and climate action resource catalogue
      • Digital resources and links
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    • Community events and exhibits
  • About us
    • Corporate information
      • FortisBC executive leadership
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      • Our service areas
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      • Regulatory affairs
        • Our gas utility
          • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
          • FortisBC Energy Inc. gas tariff: Fort Nelson
          • Gas BCUC submissions
            • FortisBC Energy Inc. gas submissions
              • Code of conduct and transfer pricing policy - Gas
                • FEI all-inclusive code of conduct and transfer pricing policy
                • FEI code of conduct and transfer pricing policy for ARBNNM
                • FEI Updated Code of Conduct and Transfer Pricing Policy
              • Commodity unbundling and Customer Choice applications
                • 2022 Customer Choice Annual General Meeting
                • 2021 Customer Choice Annual General Meeting
                • 2020 Customer Choice Annual General Meeting
                • 2019 Customer Choice Annual General Meeting
                • 2018 Customer Choice Annual General Meeting
                • 2016 Customer Choice annual general meeting
                • 2016 Customer Choice program cost recovery application
                • 2014 Customer Choice annual general meeting
                • 2013 Customer Choice annual general meeting
                • 2012 Customer Choice annual report
                • 2010 Program summary
                • 2009 Program summary
                • 2008 Post implementation report and applications
                • 2006 CPCN application for commodity unbundling for residential customers
                • 2005 Post implementation review of the commercial unbundling program
                • 2004 Commodity unbundling and customer choice application
                • 2023 Customer Choice Annual General Meeting
              • FEI Conservation and Energy Management (C&EM)
                • 2021 Demand Side Management Expenditures Request for Budget Transfer 
                • 2021-2022 DSM Updated Expenditures Plan – Residential and Low Income
                • 2021-2022 DSM Updated Expenditures Plan
                • 2019-2022 DSM Expenditures Plan - FEI
                • FEI Annual Demand Side Management (DSM) Reports 
                • Energy efficiency and conservation program filings (2008)
                • NGV incentive review (2011)
                • 2023 DSM Expenditures Plan
                • 2024-27 DSM Expenditures Plan
              • CPCNs and Projects
                • Advanced Metering Infrastructure Project CPCN
                • Advanced Metering Infrastructure Radio-off Meter Option
                • Fraser River south arm crossing upgrade CPCN
                • Huntingdon station bypass CPCN
                • Inland Gas Upgrades CPCN
                • Kootenay River Crossing (Shoreacres) upgrade CPCN
                • Lochburn vacant land sale
                • FEI Lower Mainland IP system upgrade CPCN
                • FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project
                • City of Coquitlam Reconsideration and Variance of Order G-80-19
                • Mt. Hayes LNG Storage Facility
                • Okanagan Capacity Upgrades CPCN
                  • Okanagan Capacity Mitigation Project CPCN
                • Pattullo Gas Line Replacement CPCN
                • SCP - IPC transactions
                • Technology and Information Systems
                  • 2015 FEI Remove data location restriction
                  • 2018 Application to Exempt Employee Information from 2015 Data Order
                  • Distribution mobile solution CPCN
                • Tilbury LNG
                  • Tilbury LNG Storage Expansion Project CPCN
                  • Tilbury property purchase CPCN
                • Transmission Integrity Management Capabilities (TIMC) Project
                  • Coastal Transmission System (CTS)
                  • Interior Transmission System
                • Vancouver low pressure system CPCN
                • Regional Gas Supply Diversity (RGSD)
                  • RGSD Development Account Application
                    • RGSD Development Account
                    • Progress Reports
                    • RGSD Cost Recovery Application
              • Customer care
                • FortisBC Energy Inc. and FortisBC Inc. Evacuation Rate Relief Tariff Amendment
                • Customer Care 2009 Application
                • Disposition of Prince George Customer Service Facility
              • Gas cost filings
              • Gas energy supply
                • Balancing gas charge reconsideration of order G-187-14
                • Balancing gas charge
                • Price risk management (PRM)
                  • 2011-2014 Price Risk Management (PRM) Plan
                  • 2014 Price Risk Management (PRM) Review Report
                  • 2015 Price Risk Management (PRM) Application
                  • 2017 Price Risk Management Annual Report
                  • 2017 Price Risk Management Plan
                • Transportation Service Report
                • Gas Supply Mitigation Incentive Program
                  • FEI GSMIP 2022-2025 Extension
                • Rate Schedule 30 Tariff Amendments
              • Natural gas for transportation (NGT)
                • Application for CNG Fueling at Annacis Island and Amendments to Rate Schedule 6P
                • Application for rate treatment of expenditures under the GGRR and prudency review of incentives
                • Application for Revised/Renewal Rates for Langford CNG Station
                • BFI compressed natural gas (CNG) refueling station CPCN application
                • CNG and LNG service for vehicles
                • GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C. Reg. 214/2016 OIC 609/2016
                • Rate Schedule 46
                  • 2021 Rates
                  • 2020 Rates
                  • 2019 Commodity and Tariff Changes
                • Application for CNG Fueling at the GFL Fueling Station in Abbotsford and Amendments to Rate Schedule 6P
                • Application for CNG Fueling at GFL Environmental in Abbotsford and Amendments to Rate Schedule 6P
                • Application for a CPCN to Expand the Annacis Island CNG Fueling Station
              • Operating Agreements
                • City of Armstrong Operating Agreement
                • FEI and City of Castlegar Application for an Operating Agreement
                • FEI Application for Approval of Operating Agreement with the City of Enderby
                • City of Kamloops Operating Agreement
                • FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement
                • City of Nelson Operating Agreement
                • City of Prince George Operating Agreement
                • Town of Spallumcheen Operating Agreement
                • City of Surrey Operating Agreement
                • City of Trail Operating Agreement
                • City of Vernon Operating Agreement
                • City of Williams Lake Operating Agreement
                • City of Quesnel Operating Agreement
                • City of Penticton Operating Agreement
                • District of Summerland Operating Agreement
                • City of Merritt Operating Agreement
                • City of Salmon Arm Operating Agreement
                • FEI and City of West Kelowna Application for Approval of Terms for an Operating Agreement
              • Rate Design and Common Rates Applications
                • 2016 FEI rate design application
                • 2014 FEU common delivery rates methodology application
                • ​2013 FEU reconsideration and variance application of G-26-13
                • 2012 FEU common rates, amalgamation and rate design application
                • 2001 Terasen Gas rate design application
                • 1996 BC Gas rate design application
                • 1993 BC Gas rate design application phase B
                • 1991 BC Gas rate design application phase A
                • 2022 FEI and VIGJV Transportation Service Agreement 5-year Extension to November 1, 2027
                • 2023 FEI Cost of Service Allocation (COSA) Study and Revenue Rebalancing Application
              • Renewable Gas
                • 2010 Biomethane Program Application
                • 2012 Post Implementation Review Report and Application for Permanent Biomethane Program
                • 2013 Third-party suppliers regulatory process
                • 2015 Biomethane Energy recovery charge (BERC) rate methodology application
                • 2015 Biomethane purchase agreement with City of Surrey
                • 2018 City of Vancouver Biogas Purchase Agreement
                • 2019 Tidal Energy Biomethane Purchase Agreement
                • 2020 Faromor CNG Corporation Biomethane Purchase Agreement
                • 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement
                • 2020 REN International Corp. Biomethane Purchase Agreement
                • 2020 Dicklands Farms Biomethane Purchase Agreement
                • 2020 Bradam Canada Inc. Biomethane Purchase Agreement
                • 2020 Tidal Energy Biomethane Purchase Agreement
                • 2020 Lethbridge Biogas Biomethane Purchase Agreement
                • 2020 Quadrogen Biomethane Purchase Agreement
                • 2020 EPCOR Biomethane Purchase Agreement
                • 2020 Walker Biomethane Purchase Agreement
                • 2020 Biomethane Energy Recovery Charge (BERC) Rate Methodology G-133-16 Assessment Report
                • 2021 GVSDD (Metro Vancouver) Amending Agreements to the Biomethane Purchase Agreement
                • 2021 Shell North America (Canada) Inc. Biomethane Purchase Agreement
                • 2021 Capital Regional District Biomethane Purchase Agreement
                • 2021 Comprehensive Review and Application for Approval of a Revised Renewable Gas Program
                • 2021 Assai Biomethane Purchase Agreement
                • 2021 Net Zero Biomethane Purchase Agreement
                • 2021 Evergreen Biomethane Purchase Agreement
                • 2021 GrowTec Biomethane Purchase Agreement
                • 2021 Tidal Rockford Biomethane Purchase Agreement
                • 2021 Regional District of Fraser-Fort George Biomethane Purchase Agreement
                • 2021 Delta Biomethane Purchase Agreement
                • 2022 Archaea Biomethane Purchase Agreement
                • 2022 Linden Biomethane Purchase Agreement
                • BCUC Inquiry into the Acquisition of Renewable Natural Gas by Public Utilities in BC
                • 2022 Rimrock Biomethane Purchase Agreement
                • 2022 Fraser Valley Biogas Biomethane Purchase Agreement
                • 2023 American Organics
                • 2022 Lacombe Biomethane Purchase Agreement
              • Resource plans for natural gas
                • 2022 Long Term Gas Resource Plan
                • 2017 Resource plan for natural gas
                • 2014 Resource plan for natural gas
                • 2010 Resource plan for natural gas
                • 2008 Resource plan for natural gas
                • 2006 Resource plan for natural gas
                • 2004 Resource plan for natural gas
              • ROE and capital structure application
                • 2024 Equity Issuance Cost Deferral Account and Recovery of Equity Issuance Costs
                • 2022 BCUC Generic Cost of Capital
                • 2015 ROE and capital structure application for 2016
                • 2012 ROE and BCUC generic cost of capital proceeding
                • 2009 ROE and capital structure application
                • 2005​ ROE and capital structure application
              • Revenue requirements / Annual Reviews /Performance Based and Multi-Year Rate Plans
                • 2021 Annual Review for 2022 Delivery Rates
                • 2020 Annual Review for 2020 and 2021 Delivery Rates
                • 2020-2024 Multi-Year Rate Plan (FEI and FBC)
                • 2018 Annual Review of 2019 Rates
                • 2017 Annual review of 2018 rates
                • 2016 Annual review of 2017 rates
                • 2016 Depreciation and net salvage rate changes
                • 2015 Annual review of 2016 rates
                • 2015 Annual review of 2015 rates
                • 2014-2018 Performance based rate plan
                • 2012-2013 Revenue requirements applications
                • 2010-2011 Revenue requirements application
                • 2008 Annual review of 2009 rates
                • 2007 Annual review of 2008 rates
                • 2006 Annual review of 2007 rates
                • 2005 Annual review of 2006 rates
                • 2004 Annual review of 2005 rates
                • 2004-2009 Performance based rate plan
                • 2003 Annual review of 2004 rates
                • 2022 Annual Review for 2023 Delivery Rates
                • 2023 Annual Review for 2024 Delivery Rates
                • 2025-2027 Rate Setting Framework (FEI and FBC)
              • System extension and customer connection policies
                • 2015 System extension application
                • 2007 System extension and customer connection policies
                • 2018 Application for Change to System Extension Fund Pilot Program
                • 2020 System extension application
            • Fort Nelson gas submissions
              • Fort Nelson gas cost filings
              • Fort Nelson revenue requirements
              • Muskwa River pipeline crossing CPCN application
              • 2016 rate design application
              • 2019-2020 Revenue Requirements Application
              • 2004 Revenue Requirements Application
              • 2008 Revenue Requirements Application
              • 2009 Revenue Requirements Application
              • 2010 Revenue Requirements Application
              • 2011 Revenue Requirements Application
              • 2014 Revenue Requirements Application
              • 2015-2016 Revenue Requirements Application
              • 2017-2018 Revenue Requirements Application
            • Revelstoke gas submissions
              • Revelstoke gas cost filings
              • Revelstoke Propane Portfolio Cost Amalgamation Application
        • Our electricity utility
          • FortisBC's Electric Tariff
          • Electric BCUC submissions
            • Capital expenditure and system development plan
              • 2011 Capital expenditure plan
              • 2009-2010 Capital expenditure plan
            • Certificate of public convenience and necessity applications
              • Advanced metering infrastructure (AMI)
                • 2012 Advanced metering infrastructure (AMI) project
                • 2007 Advanced metering infrastructure (AMI) Project
              • Benvoulin substation project
              • Cooper conductor replacement (CCR) project
              • Corra Linn spillgates replacement project
              • Distribution substation automation project
              • Grand Forks Terminal Station Reliability CPCN Project
              • Kootenay operations centre CPCN project
              • Naramata substation project
              • Okanagan transmission reinforcement project
              • Kelowna Bulk Transformer Addition CPCN Project
              • A.S. Mawdsley Terminal Station Project
              • Fruitvale Substation Project
            • Code of conduct and transfer pricing policy - Electric
              • 2009 Revision
            • FBC Conservation and Energy Management (C&EM)
              • 2021 Demand Side Management Expenditures Request to Carryover 2021 Overspend
              • 2019-2022 DSM Expenditures Plan - FBC
              • 2018 Demand side management expenditures application
              • 2017 Demand side management expenditures application
              • 2015-2016 Demand side management expenditures application
              • FBC Annual Demand Side Management (DSM) Reports
              • 2023-2027 DSM Expenditures Plan
            • Electric vehicle charging stations
              • Deferral Account for Electric Vehicle Workplace and Fleet Charging Funding
              • Electric vehicle DCFC service rate application
              • Electric vehicle energy-based DCFC service rate application
              • Electric vehicle DCFC energy-based rate application
            • Electricity rates
            • Net metering tariff
              • 2017 Net metering tariff reconsideration application
              • 2016 Net metering tariff update application
              • 2009 Net metering tariff application
            • Rate design applications
              • 2017 rate design
              • 2009 Rate design
              • 2025 COSA and Revenue Rebalancing
            • Rate schedule 50 street lighting tariff
              • 2015 RS50 street lighting tariff application
              • 2017 RS50 street lighting tariff update application – type III
            • Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate
              • 2011 Application
            • Resource plans for electricity
              • 2021 Long-Term Electric Resource Plan and Long-Term Demand-Side Management Plan
              • 2016 Long term electric resource plan
            • Revenue requirements applications
              • 2021 Annual Review for 2022 Rates
              • 2020 Annual Review for 2020 and 2021 Rates
              • 2018 Annual Review for 2019 Rates
              • 2017 Annual review for 2018 rates
              • 2016 Annual review for 2017 rates
              • 2016 Treatment for major capital expenditures under the 2014-2019 PBR plan
              • 2015 Annual review for 2016 rates
              • 2015 Annual review for 2015 rates
              • 2014-2018 Multi-year performance based ratemaking plan
              • 2012-2013 revenue requirements application and integrated system plan
              • 2011 Revenue requirement
              • 2010 Revenue requirements
              • 2022 Annual Review for 2023 Rates
              • 2023 Annual Review for 2024 Rates
            • Self-generation policy
              • Self-generation policy stage 1 application
              • Self-generation policy stage II application
            • Solar
              • Ellison community solar pilot project application
            • Rate Schedule 38 Large Commercial Interruptible Tariff Application
            • Princeton Office Properties Disposition Application
            • Public Safety Power Shutoff (PSPS) Policy
          • Electricity rate design
      • Safety and Environmental Policy
      • Natural gas and electricity system safety
        • Natural gas pipeline safety
        • Electricity system safety
        • How we prepare for emergencies
    • News & stories
      • Media centre
      • Stories
      • Current promotions
        • Upgrade your home and save big with our energy-efficiency rebates 
        • Discover easy tips to help you save energy and money
    • Facilities, operations and energy information
      • Gigajoules: how natural gas is measured
      • FortisBC Huntingdon Inc. (HIPCO) natural gas facilities
      • Electricity facilities and operations
    • Projects and planning
      • Working in your neighbourhood
        • How we do visual gas line inspections
      • Resource planning 
        • Gas resource planning
          • Gas planning and engagement
        • Electricity resource planning
          • Electricity planning and engagement
      • Energy projects 
        • Current large-scale natural gas projects
          • Advanced gas meters
            • Project details and installation
            • Benefits and technology
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    • Billing and rates
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        • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
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      • How to read your natural gas meter
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        • Security and safety of advanced electricity meters
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    • Natural gas services
      • Getting gas: it’s easier than you think
        • Request a natural gas line
      • Move or remove a natural gas line
      • Upgrade your natural gas service
      • Customer Choice: buying from natural gas marketers
        • Compare FortisBC natural gas rates with gas marketers’ rates
        • FortisBC or gas marketer: what’s the difference?
        • Gas marketer complaints and contract disputes
          • Guide to logging an online contract dispute
          • Submitting supporting or rebuttal evidence for your contract dispute
        • Independent natural gas marketers in BC
        • Signing a contract with a natural gas marketer
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        • Your Customer Choice natural gas bill
      • Upgrade to natural gas
        • Connect to natural gas: space and water heating rebates
        • Natural gas wall furnace rebate
      • Peak Plan Program
    • Electricity services
      • Generating your own electricity
        • Independent Power Producers
        • Net Metering Program
          • Understanding your net metering electricity bill
      • Power Hours Rewards Program
      • Request or change your electricity service
        • Online electricity service request form
      • Yard light installation and repair
    • Alternative energy options
      • Renewable Natural Gas
        • So, what is Renewable Natural Gas anyway?
        • Sign up for Renewable Natural Gas
        • How much does Renewable Natural Gas cost?
        • About Renewable Natural Gas delivery 
        • Renewable Natural Gas for business customers 
        • Meet our Renewable Natural Gas suppliers
        • Become a Renewable Natural Gas supplier
      • Electric vehicle charging
        • Charging your electric vehicle at home
        • EV Charger Incentive Program for multi-unit residential buildings and workplaces
        • Installing networked electric vehicle charging stations
        • Public electric vehicle charging stations in BC
      • Hydrogen gas 
      • Carbon Capture Pilot Program
    • Commercial and industrial services
      • Account managers for commercial, industrial and business customers
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        • About measurement services
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      • Natural gas for power generation
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        • Transportation gas marketer resources
          • Web Information Nomination System
          • Elapsed Pro Rata Scheduled Quantity (EPSQ) Calculator
          • Bulletin board archive
      • Transportation services: buying from a transportation gas marketer
        • Transportation gas marketers in BC
        • FortisBC or transportation gas marketer: what’s the difference?
        • Transportation service terms and definitions
        • Your Transportation Agreement
          • Understanding your bill
      • Natural gas price, market and curtailment information
    • Lower carbon transportation
      • Benefits of natural gas-fuelled vehicles
        • CNG vs. LNG: how to choose your natural gas fuel type
        • Fuelling with RNG
      • Natural gas fuelling stations in BC
      • Reference guide for dealerships
        • Technology and industry resources
      • Natural gas vehicle incentives
        • Fuelling station design and construction services
    • Liquefied natural gas
  • Rebates & energy savings
    • Rebates and offers
      • Home rebates
        • Heat pump loan
        • Dual fuel heating system rebate: electric heat pump combined with gas furnace
        • Connected thermostat rebates – income qualified
        • Window and door rebates – income qualified
        • Window and door rebates
        • Heat pump rebate
        • New Home Program
        • Ventilation rebate – income qualified
        • Natural gas water heater rebates – income qualified
        • Home renovation bonus rebates
        • Dual fuel heating system rebate - income-qualified
        • Connected thermostat rebates
        • Insulation rebates
        • Free home energy evaluation and upgrades
        • Insulation rebates – income qualified
        • Heat pump service rebate
        • Heat pump water heater rebate
        • Instant rebates on energy-efficient products
        • Clothes washer and dryer rebates
        • Heat pump rebate – income qualified
        • Free Energy Saving Kit
        • Electric heat pump water heater rebate – income qualified
        • EV charging stations for homes
        • Refrigerator rebate
        • Appliance maintenance rebates
      • Business rebates
        • CleanBC EV Charger Rebate Program
        • Dual fuel rooftop units rebates for non-profit organizations
        • Horticultural LED lighting rebates
        • Gas absorption heat pump rebates
        • Air curtain rebates
        • Commercial lighting rebates
        • Rink de-aerator rebate
        • Compressed air equipment rebates
        • HVAC controls
        • Commercial lighting rebates for non-profit organizations
        • Social Housing Retrofit Support Program
        • Commercial and industrial heating system optimization
        • Energy efficiency for rental apartments and accommodations
        • Thermal curtain rebates
        • Custom Efficiency Program
        • Dual fuel rooftop units rebates
        • Small commercial new construction program for non-profit organizations
        • Refrigeration equipment rebates for non-profit organizations
        • Continuous Optimization
        • Radiant tube and unit heater rebates
        • Variable speed drive rebates for non-profit organizations
        • Pipe and tank insulation rebates
        • Variable speed drive rebates
        • Steam trap audit and replacement rebates
        • Small Commercial New Construction Program
        • Foodservice equipment rebates
        • New multi-unit residential building rebates
        • Electric laundry equipment rebates for non-profit organizations
        • Commercial Energy Management Program
        • Heating system optimization for social housing
        • Heat pump and electric water heater rebates
        • Gas absorption heat pump rebates for non-profit organizations
        • Energy-saving support for small businesses
        • Commercial New Construction Performance Program
        • Gas boiler rebates
        • Electric laundry equipment rebates
        • Irrigation equipment
        • Refrigeration equipment rebates
        • Commercial Energy Assessment Program
        • Direct contact water heater rebate
        • Heat pump and electric water heater rebates for non-profit organizations
    • Saving energy in your home
      • Energy-saving tips and how-to videos
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      • Empower Me
      • Your house as a system: a holistic approach to energy-efficiency
    • Save money and energy with income-qualified offers 
      • Air conditioning offer for FortisBC electricity customers
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      • Find a commercial equipment supplier
        • Electrical equipment supplier
        • Natural gas equipment supplier
    • Saving energy for non-profit organizations
    • Pilot programs - test new technologies and get incentives
      • Pilot program successes
      • Are you a manufacturer of an innovative technology?
      • Residential Hybrid Heating Early Adopter Program   
      • Deep Energy Retrofit Pilot Program
  • Build & renovate
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      • Tips for hiring a contractor
    • Builders and developers
      • Connect your project to gas
        • Standards and guidelines for getting connected
        • Pre-piping for gas
        • Gas metering for multi-unit residential buildings
        • Gas space heating systems for your development
        • Gas water heaters for your development
        • Gas metering for secondary suites
        • Natural Gas Customer Design Build Program
      • Connect your project to electricity
        • Underground conduit system inspection request form
        • Electric Customer Design Build Program
        • Electrical design process
      • Building new homes to higher steps of the BC Energy Step Code 
      • Rebate cheque lookup
    • Contractors
      • Join the Trade Ally Network
        • Trade Ally Network resource centre
        • Heat load calculation requirements and mobile commissioning app
    • Pipeline and right of way permits
      • Applying for a right of way permit
        • Pipeline and/or right of way works application
    • Energy solutions managers
  • Safety
    • Click or call before you dig
      • Digging safety for contractors
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    • First responders safety awareness
    • Trees and shrubs near our systems 
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  • Community
    • Investing in community
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    • Indigenous relationships and Reconciliation
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      • Partnering for energy efficiency in Indigenous communities
        • Rebate programs for community buildings
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      • Our commitment to Reconciliation
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  • About us
    • Corporate information
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        • Our gas utility
          • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
          • FortisBC Energy Inc. gas tariff: Fort Nelson
          • Gas BCUC submissions
            • FortisBC Energy Inc. gas submissions
              • Code of conduct and transfer pricing policy - Gas
                • FEI all-inclusive code of conduct and transfer pricing policy
                • FEI code of conduct and transfer pricing policy for ARBNNM
                • FEI Updated Code of Conduct and Transfer Pricing Policy
              • Commodity unbundling and Customer Choice applications
                • 2022 Customer Choice Annual General Meeting
                • 2021 Customer Choice Annual General Meeting
                • 2020 Customer Choice Annual General Meeting
                • 2019 Customer Choice Annual General Meeting
                • 2018 Customer Choice Annual General Meeting
                • 2016 Customer Choice annual general meeting
                • 2016 Customer Choice program cost recovery application
                • 2014 Customer Choice annual general meeting
                • 2013 Customer Choice annual general meeting
                • 2012 Customer Choice annual report
                • 2010 Program summary
                • 2009 Program summary
                • 2008 Post implementation report and applications
                • 2006 CPCN application for commodity unbundling for residential customers
                • 2005 Post implementation review of the commercial unbundling program
                • 2004 Commodity unbundling and customer choice application
                • 2023 Customer Choice Annual General Meeting
              • FEI Conservation and Energy Management (C&EM)
                • 2021 Demand Side Management Expenditures Request for Budget Transfer 
                • 2021-2022 DSM Updated Expenditures Plan – Residential and Low Income
                • 2021-2022 DSM Updated Expenditures Plan
                • 2019-2022 DSM Expenditures Plan - FEI
                • FEI Annual Demand Side Management (DSM) Reports 
                • Energy efficiency and conservation program filings (2008)
                • NGV incentive review (2011)
                • 2023 DSM Expenditures Plan
                • 2024-27 DSM Expenditures Plan
              • CPCNs and Projects
                • Advanced Metering Infrastructure Project CPCN
                • Advanced Metering Infrastructure Radio-off Meter Option
                • Fraser River south arm crossing upgrade CPCN
                • Huntingdon station bypass CPCN
                • Inland Gas Upgrades CPCN
                • Kootenay River Crossing (Shoreacres) upgrade CPCN
                • Lochburn vacant land sale
                • FEI Lower Mainland IP system upgrade CPCN
                • FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project
                • City of Coquitlam Reconsideration and Variance of Order G-80-19
                • Mt. Hayes LNG Storage Facility
                • Okanagan Capacity Upgrades CPCN
                  • Okanagan Capacity Mitigation Project CPCN
                • Pattullo Gas Line Replacement CPCN
                • SCP - IPC transactions
                • Technology and Information Systems
                  • 2015 FEI Remove data location restriction
                  • 2018 Application to Exempt Employee Information from 2015 Data Order
                  • Distribution mobile solution CPCN
                • Tilbury LNG
                  • Tilbury LNG Storage Expansion Project CPCN
                  • Tilbury property purchase CPCN
                • Transmission Integrity Management Capabilities (TIMC) Project
                  • Coastal Transmission System (CTS)
                  • Interior Transmission System
                • Vancouver low pressure system CPCN
                • Regional Gas Supply Diversity (RGSD)
                  • RGSD Development Account Application
                    • RGSD Development Account
                    • Progress Reports
                    • RGSD Cost Recovery Application
              • Customer care
                • FortisBC Energy Inc. and FortisBC Inc. Evacuation Rate Relief Tariff Amendment
                • Customer Care 2009 Application
                • Disposition of Prince George Customer Service Facility
              • Gas cost filings
              • Gas energy supply
                • Balancing gas charge reconsideration of order G-187-14
                • Balancing gas charge
                • Price risk management (PRM)
                  • 2011-2014 Price Risk Management (PRM) Plan
                  • 2014 Price Risk Management (PRM) Review Report
                  • 2015 Price Risk Management (PRM) Application
                  • 2017 Price Risk Management Annual Report
                  • 2017 Price Risk Management Plan
                • Transportation Service Report
                • Gas Supply Mitigation Incentive Program
                  • FEI GSMIP 2022-2025 Extension
                • Rate Schedule 30 Tariff Amendments
              • Natural gas for transportation (NGT)
                • Application for CNG Fueling at Annacis Island and Amendments to Rate Schedule 6P
                • Application for rate treatment of expenditures under the GGRR and prudency review of incentives
                • Application for Revised/Renewal Rates for Langford CNG Station
                • BFI compressed natural gas (CNG) refueling station CPCN application
                • CNG and LNG service for vehicles
                • GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C. Reg. 214/2016 OIC 609/2016
                • Rate Schedule 46
                  • 2021 Rates
                  • 2020 Rates
                  • 2019 Commodity and Tariff Changes
                • Application for CNG Fueling at the GFL Fueling Station in Abbotsford and Amendments to Rate Schedule 6P
                • Application for CNG Fueling at GFL Environmental in Abbotsford and Amendments to Rate Schedule 6P
                • Application for a CPCN to Expand the Annacis Island CNG Fueling Station
              • Operating Agreements
                • City of Armstrong Operating Agreement
                • FEI and City of Castlegar Application for an Operating Agreement
                • FEI Application for Approval of Operating Agreement with the City of Enderby
                • City of Kamloops Operating Agreement
                • FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement
                • City of Nelson Operating Agreement
                • City of Prince George Operating Agreement
                • Town of Spallumcheen Operating Agreement
                • City of Surrey Operating Agreement
                • City of Trail Operating Agreement
                • City of Vernon Operating Agreement
                • City of Williams Lake Operating Agreement
                • City of Quesnel Operating Agreement
                • City of Penticton Operating Agreement
                • District of Summerland Operating Agreement
                • City of Merritt Operating Agreement
                • City of Salmon Arm Operating Agreement
                • FEI and City of West Kelowna Application for Approval of Terms for an Operating Agreement
              • Rate Design and Common Rates Applications
                • 2016 FEI rate design application
                • 2014 FEU common delivery rates methodology application
                • ​2013 FEU reconsideration and variance application of G-26-13
                • 2012 FEU common rates, amalgamation and rate design application
                • 2001 Terasen Gas rate design application
                • 1996 BC Gas rate design application
                • 1993 BC Gas rate design application phase B
                • 1991 BC Gas rate design application phase A
                • 2022 FEI and VIGJV Transportation Service Agreement 5-year Extension to November 1, 2027
                • 2023 FEI Cost of Service Allocation (COSA) Study and Revenue Rebalancing Application
              • Renewable Gas
                • 2010 Biomethane Program Application
                • 2012 Post Implementation Review Report and Application for Permanent Biomethane Program
                • 2013 Third-party suppliers regulatory process
                • 2015 Biomethane Energy recovery charge (BERC) rate methodology application
                • 2015 Biomethane purchase agreement with City of Surrey
                • 2018 City of Vancouver Biogas Purchase Agreement
                • 2019 Tidal Energy Biomethane Purchase Agreement
                • 2020 Faromor CNG Corporation Biomethane Purchase Agreement
                • 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement
                • 2020 REN International Corp. Biomethane Purchase Agreement
                • 2020 Dicklands Farms Biomethane Purchase Agreement
                • 2020 Bradam Canada Inc. Biomethane Purchase Agreement
                • 2020 Tidal Energy Biomethane Purchase Agreement
                • 2020 Lethbridge Biogas Biomethane Purchase Agreement
                • 2020 Quadrogen Biomethane Purchase Agreement
                • 2020 EPCOR Biomethane Purchase Agreement
                • 2020 Walker Biomethane Purchase Agreement
                • 2020 Biomethane Energy Recovery Charge (BERC) Rate Methodology G-133-16 Assessment Report
                • 2021 GVSDD (Metro Vancouver) Amending Agreements to the Biomethane Purchase Agreement
                • 2021 Shell North America (Canada) Inc. Biomethane Purchase Agreement
                • 2021 Capital Regional District Biomethane Purchase Agreement
                • 2021 Comprehensive Review and Application for Approval of a Revised Renewable Gas Program
                • 2021 Assai Biomethane Purchase Agreement
                • 2021 Net Zero Biomethane Purchase Agreement
                • 2021 Evergreen Biomethane Purchase Agreement
                • 2021 GrowTec Biomethane Purchase Agreement
                • 2021 Tidal Rockford Biomethane Purchase Agreement
                • 2021 Regional District of Fraser-Fort George Biomethane Purchase Agreement
                • 2021 Delta Biomethane Purchase Agreement
                • 2022 Archaea Biomethane Purchase Agreement
                • 2022 Linden Biomethane Purchase Agreement
                • BCUC Inquiry into the Acquisition of Renewable Natural Gas by Public Utilities in BC
                • 2022 Rimrock Biomethane Purchase Agreement
                • 2022 Fraser Valley Biogas Biomethane Purchase Agreement
                • 2023 American Organics
                • 2022 Lacombe Biomethane Purchase Agreement
              • Resource plans for natural gas
                • 2022 Long Term Gas Resource Plan
                • 2017 Resource plan for natural gas
                • 2014 Resource plan for natural gas
                • 2010 Resource plan for natural gas
                • 2008 Resource plan for natural gas
                • 2006 Resource plan for natural gas
                • 2004 Resource plan for natural gas
              • ROE and capital structure application
                • 2024 Equity Issuance Cost Deferral Account and Recovery of Equity Issuance Costs
                • 2022 BCUC Generic Cost of Capital
                • 2015 ROE and capital structure application for 2016
                • 2012 ROE and BCUC generic cost of capital proceeding
                • 2009 ROE and capital structure application
                • 2005​ ROE and capital structure application
              • Revenue requirements / Annual Reviews /Performance Based and Multi-Year Rate Plans
                • 2021 Annual Review for 2022 Delivery Rates
                • 2020 Annual Review for 2020 and 2021 Delivery Rates
                • 2020-2024 Multi-Year Rate Plan (FEI and FBC)
                • 2018 Annual Review of 2019 Rates
                • 2017 Annual review of 2018 rates
                • 2016 Annual review of 2017 rates
                • 2016 Depreciation and net salvage rate changes
                • 2015 Annual review of 2016 rates
                • 2015 Annual review of 2015 rates
                • 2014-2018 Performance based rate plan
                • 2012-2013 Revenue requirements applications
                • 2010-2011 Revenue requirements application
                • 2008 Annual review of 2009 rates
                • 2007 Annual review of 2008 rates
                • 2006 Annual review of 2007 rates
                • 2005 Annual review of 2006 rates
                • 2004 Annual review of 2005 rates
                • 2004-2009 Performance based rate plan
                • 2003 Annual review of 2004 rates
                • 2022 Annual Review for 2023 Delivery Rates
                • 2023 Annual Review for 2024 Delivery Rates
                • 2025-2027 Rate Setting Framework (FEI and FBC)
              • System extension and customer connection policies
                • 2015 System extension application
                • 2007 System extension and customer connection policies
                • 2018 Application for Change to System Extension Fund Pilot Program
                • 2020 System extension application
            • Fort Nelson gas submissions
              • Fort Nelson gas cost filings
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              • Muskwa River pipeline crossing CPCN application
              • 2016 rate design application
              • 2019-2020 Revenue Requirements Application
              • 2004 Revenue Requirements Application
              • 2008 Revenue Requirements Application
              • 2009 Revenue Requirements Application
              • 2010 Revenue Requirements Application
              • 2011 Revenue Requirements Application
              • 2014 Revenue Requirements Application
              • 2015-2016 Revenue Requirements Application
              • 2017-2018 Revenue Requirements Application
            • Revelstoke gas submissions
              • Revelstoke gas cost filings
              • Revelstoke Propane Portfolio Cost Amalgamation Application
        • Our electricity utility
          • FortisBC's Electric Tariff
          • Electric BCUC submissions
            • Capital expenditure and system development plan
              • 2011 Capital expenditure plan
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            • Certificate of public convenience and necessity applications
              • Advanced metering infrastructure (AMI)
                • 2012 Advanced metering infrastructure (AMI) project
                • 2007 Advanced metering infrastructure (AMI) Project
              • Benvoulin substation project
              • Cooper conductor replacement (CCR) project
              • Corra Linn spillgates replacement project
              • Distribution substation automation project
              • Grand Forks Terminal Station Reliability CPCN Project
              • Kootenay operations centre CPCN project
              • Naramata substation project
              • Okanagan transmission reinforcement project
              • Kelowna Bulk Transformer Addition CPCN Project
              • A.S. Mawdsley Terminal Station Project
              • Fruitvale Substation Project
            • Code of conduct and transfer pricing policy - Electric
              • 2009 Revision
            • FBC Conservation and Energy Management (C&EM)
              • 2021 Demand Side Management Expenditures Request to Carryover 2021 Overspend
              • 2019-2022 DSM Expenditures Plan - FBC
              • 2018 Demand side management expenditures application
              • 2017 Demand side management expenditures application
              • 2015-2016 Demand side management expenditures application
              • FBC Annual Demand Side Management (DSM) Reports
              • 2023-2027 DSM Expenditures Plan
            • Electric vehicle charging stations
              • Deferral Account for Electric Vehicle Workplace and Fleet Charging Funding
              • Electric vehicle DCFC service rate application
              • Electric vehicle energy-based DCFC service rate application
              • Electric vehicle DCFC energy-based rate application
            • Electricity rates
            • Net metering tariff
              • 2017 Net metering tariff reconsideration application
              • 2016 Net metering tariff update application
              • 2009 Net metering tariff application
            • Rate design applications
              • 2017 rate design
              • 2009 Rate design
              • 2025 COSA and Revenue Rebalancing
            • Rate schedule 50 street lighting tariff
              • 2015 RS50 street lighting tariff application
              • 2017 RS50 street lighting tariff update application – type III
            • Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate
              • 2011 Application
            • Resource plans for electricity
              • 2021 Long-Term Electric Resource Plan and Long-Term Demand-Side Management Plan
              • 2016 Long term electric resource plan
            • Revenue requirements applications
              • 2021 Annual Review for 2022 Rates
              • 2020 Annual Review for 2020 and 2021 Rates
              • 2018 Annual Review for 2019 Rates
              • 2017 Annual review for 2018 rates
              • 2016 Annual review for 2017 rates
              • 2016 Treatment for major capital expenditures under the 2014-2019 PBR plan
              • 2015 Annual review for 2016 rates
              • 2015 Annual review for 2015 rates
              • 2014-2018 Multi-year performance based ratemaking plan
              • 2012-2013 revenue requirements application and integrated system plan
              • 2011 Revenue requirement
              • 2010 Revenue requirements
              • 2022 Annual Review for 2023 Rates
              • 2023 Annual Review for 2024 Rates
            • Self-generation policy
              • Self-generation policy stage 1 application
              • Self-generation policy stage II application
            • Solar
              • Ellison community solar pilot project application
            • Rate Schedule 38 Large Commercial Interruptible Tariff Application
            • Princeton Office Properties Disposition Application
            • Public Safety Power Shutoff (PSPS) Policy
          • Electricity rate design
      • Safety and Environmental Policy
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        • How we prepare for emergencies
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        • Upgrade your home and save big with our energy-efficiency rebates 
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    • Facilities, operations and energy information
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      • Work with us: contractors and vendors
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Natural gas
1-888-224-2710
Monday-Friday
7 a.m. to 8 p.m.

Electricity
1-866-436-7847
Monday-Friday
7 a.m. to 7 p.m.

 

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(24 hours)

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