Before speaking to a natural gas salesperson

Natural gas marketing companies sell fixed-term, fixed-rate contracts to residential and commercial customers. These companies employ sales people who earn a commission selling contracts door-to-door or by telephone sales.

If a natural gas salesperson comes to your home:

  • Ask which company they represent and ask to see their company ID.  Independent gas marketers and salespeople must clearly identify the company they represent, and provide you with proof of licensing and bonding.
  • A salesperson may ask to see your FortisBC bill if you want to sign up for the Customer Choice Program, because they need your account number and point of delivery number to register you in the Program.
  • Read and understand the details of the marketer’s offer before signing an agreement. You have two choices: 
  1. Take no action and continue to buy your natural gas from FortisBC at a variable rate.
  2. Sign a fixed-term, fixed-rate Consumer Agreement with a gas marketer.

Important: FortisBC does not sell natural gas door-to-door. If you’re not expecting us and a person knocks at your door is claiming to be with FortisBC, please ask to see their ID and call us at 1-888-224-2710 with the details.

A few questions to ask before signing an agreement with an independent gas marketer:

  • What is their price in Canadian dollars per gigajoule of gas?
  • Are there any additional charges?
  • How long is the term of the contract?
  • What are the penalties for early termination of the contract?

You have 10 days to change your mind after signing a contract with a gas marketer

There’s a 10-day "cooling off" period after you sign a Consumer Agreement contract with an independent gas marketer. If you want to cancel during this period, you can do so without penalty.

Learn more about the Customer Choice Program and how gas marketers operate

Read the Customer Choice Standard Information Booklet.