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Electricity outages
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Contact
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Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

Public Safety Power Shutoff (PSPS) Policy

2026 Revision to FBC’s PSPS Policy

FBC Revised PSPS Policy and PSPS Procedure effective July 1, 2026
BCUC Letter L-16-26 – Revised PSPS Accepted

2025 Complaint Regarding FBC’s PSPS Policy

FBC Public Safety Power Shutoff Policy
FBC Response to Princeton Letter
FBC Response to MLA Wilson Letter
BCUC Order G-126-25 Regulatory Timetable
BCUC Final Order G-154-25
FBC Compliance Report (G-154-25)

Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

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Natural gas

Monday-Friday

7 a.m. to 8 p.m.

Electricity

Monday-Friday

7 a.m. to 7 p.m.

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