Project updates
As our Gas Advanced Metering Infrastructure (AMI) Project progresses, we want to keep you informed. Subscribe below to receive updates on the project.
Keeping you updated
Meter exchanges will take place community by community throughout the project and are expected to be complete by 2028. As we make progress, you can review updates here.
During gas meter exchanges, it’s sometimes necessary to temporarily turn off gas service to do the work safely. For home heating reasons, we want to minimize the impact of that in fall and winter months. If you require an appointment for a meter exchange during colder weather, we'll attempt to contact you by phone and/or email to arrange one. To help us keep you informed, log on to your account to ensure your contact details are accurate. For more information about advanced gas meter exchanges in fall and winter and why we’re setting appointments with some of our customers, read our blog post.
We’ve reached a major milestone in our Gas Advanced Metering Infrastructure (AMI) Project—500,000 wireless gas meters are now installed and connected to our private network. This milestone marks significant progress toward modernizing our gas infrastructure and delivering long-term benefits to more than one million customers. For more information about how this technology will benefit you in the future, read our blog post.
We are resuming meter exchange activities in the Summerland area after work was paused in August due to wildfire activity.
We thank residents for their patience and understanding.
We are closely monitoring wildfires across the province, including the Bald Range wildfire. All meter exchange activities have been paused in the Summerland area until further notice. In the event your home or property is evacuated, exit your property immediately and do not turn off your gas at the meter. FortisBC can safely turn off sections of our gas system following the shut off plans we have in place for our entire system and restore service when it is safe to do so.
For more details and up-to-date information, please view our service alert.
As part of the Gas AMI Project, FortisBC crews and approved contractors continue to upgrade thousands of gas meters each week across the province. During the summer months, longer daylight hours and warmer weather conditions mean you might see technicians working in your community into the evenings and on weekends. To learn more about our seasonal meter exchange approaches and see a list of our approved contractors, visit our meter installation page.
Retrofits for propane meters for customers in Revelstoke are underway. All propane customers will have current meters retrofitted so they can communicate wirelessly, rather than exchanged with an advanced meter. This means technicians will fit current meters with an attachment called a SmartPoint transceiver.
A key difference between an advanced gas meter and existing meters equipped with the SmartPoint attachment is that the retrofitted meters will not include the remote shut-off feature. Learn more about the difference between a meter exchange and a retrofit on our project detail page.
We’re continuing to exchange existing meters with wireless advanced meters during the spring and summer seasons. During this period, booking appointments won’t usually be necessary. If the meter at your address requires an appointment, we’ll attempt to contact you to arrange one. Please keep your account information updated to make it easier for us to contact you. For more information, you can visit our meter installation page where you’ll find seasonal tabs outlining how we manage exchanges with weather and temperature in mind.
We’ve reached an exciting project milestone: 100,000 advanced gas meters are now connected to our secure and private network. At a later date when the network is activated, the meters will be able to transmit gas consumption data wirelessly, requiring fewer visits to customer properties to read meters manually. In the future, this functionality will also grant customers access to the data to help inform decisions about their gas usage. For more information about what else this project milestone means for customers, read our blog post.
We’ll be contacting customers to set up appointments for meter exchanges according to region in the fall and winter. To help us keep you informed, log on to your account to ensure your contact details are accurate and current. For more information about advanced gas meter exchanges during this period and why we’re setting appointments with our customers. Read our blog post.
We’re dedicated to evolving our infrastructure by upgrading existing gas meters for more than one million FortisBC gas customers. As our project progresses, we want to keep you informed. Check this page for updates as we continue to build a more resilient gas system across British Columbia. You can also refer to the schedule map to stay updated on activities in your area.
We're here to help
Want to know more about the GAS AMI Project? Call 1-888-224-2710 or email [email protected]
