Through our Gas Advanced Metering Infrastructure (AMI) Project, we’ll continue exchanging existing gas meters across our service territory with advanced meters that can transmit your gas usage data wirelessly via our secure private network. We’ll retrofit a smaller number of meters where exchanges aren’t possible with an attachment to enable that same function instead of exchanging them.
Our meter upgrade process
Gas meter upgrades are done by FortisBC employees and approved contractors. Our process for conducting meter exchanges changes by season. Here's what to expect at each time of year.
Meter exchanges in fall and winter
We may contact you to make an appointment to do the work at your property. This is to minimize interruptions to your gas service when you need it most, and to get appliances relit immediately after we complete the meter upgrade. Here’s how we’ll manage the process during fall and winter.
1. Scheduling your appointment
- We make appointments from October to March depending on region if we need to temporarily disconnect gas service to make the exchange. You don’t need to contact us to book one.
- If the weather is mild in your area, we may not need to schedule an appointment before doing the work. We’ll notify you ahead of time if this is the case.
2. Communicating with you before the meter upgrade
- If an appointment is necessary, we’ll contact you by phone or email to arrange one with you.
- Please make sure your contact details are accurate and up to date. This helps us communicate and stay in contact with you.
3. Preparing for the meter upgrade
- Please make sure the meter on your property is cleared of ice and snow.
- Please keep paths clear to any appliances that may need to be relit.
4. Relighting your gas appliances after the exchange, when necessary
- If your gas service needs to be interrupted during the work, we’ll relight your appliances once the exchange is complete.
Technicians can usually exchange meters without the need for appointments. If we need to temporarily turn off gas service to safely complete the exchange, we’ll leave behind information so you can arrange to have your gas appliances relit. Here’s what our process looks like during warmer months.
1. Notifying you when work begins in your area
- The spring and summer period roughly spans the months of March to September, depending on region. Check our map for details on when we may be in your community.
- When technicians are scheduled to be in your area, we’ll attempt to notify you by email, mail and phone.
- During the summer months, longer daylight hours and warmer weather conditions mean you might see technicians working in your community into the evenings and on weekends.
2. Doing the work without appointments, in most cases
- Technicians can usually proceed with the work without arranging a time for you to be present.
- You may request an appointment at any time of the year and we'll arrange it when we're in your area.
3. Preparing for the meter exchange if you’re not present
- Please make sure your contact details are current to make it easy for us to reach you.
- Please ensure the gas meter is accessible. Check out our meter safety in spring/summer page for details.
4. Providing follow-up instructions, if needed
- We may need to temporarily interrupt gas service during the exchange.
- If you’re not home, we’ll leave behind information about who to contact to have your appliances relit.
The work will be completed by FortisBC employees and approved contractors. For more information, consult our schedule map.
| Metercor Inc.Working in Fraser Valley, Central Interior, Northern Interior, South Okanagan and Kootenay regions. Website: http://www.metercor.com/ | |
 | Aecon Group Inc.Working in Metro Vancouver, North Shore, Tri-Cities, Sunshine Coast and Sea-to-Sky Corridor. Website: http://www.aecon.com/ | |
| EMB ManagementWorking on Vancouver Island. Website: http://www.embmanagement.ca/ | |
 | KTI Utility ServicesWorking in Central and North Okanagan, Metro Vancouver and Fraser Valley West communities. |
