Call before you clear
Before you begin clearing a blocked sewer line, click or call BC 1 Call. You’ll find out if a gas line crosses the sewer line so you can prevent an accident and damages. Here’s what you need to know before clearing a blocked sewer.
Why is there a gas line in your sewer line?
We do line locates before installing gas lines as well as regular inspections. However, it’s still possible utility lines accidentally intersect when installed underground. These are called “cross bores”. A gas line crossing through a sewer pipe is rare and can still co-exist safely. It may even go undetected until the sewer pipe is blocked and needs to be cleared.
In the event of a cross bore, clearing the sewer pipe can damage the gas line. This causes a potential safety hazard for you and surrounding homes and businesses.
What should you do if your sewer line is blocked?
Even if you don't use gas, always contact BC 1 Call, as gas lines could still be nearby. The service is free, easy and available 24 hours a day.
- Request location information. Contact BC 1 Call (1-800-474-6886) or ask your sewer cleaning professional to do it if you are unsure.
- Identify the situation. Let them know you’re asking about a "cross bore scenario" or “sewer service line blockage”. BC 1 Call will notify FortisBC immediately. We’ll make every effort to respond as soon as possible.
- Inspect first. Don't begin clearing the sewer until inspection has ruled out the presence of a cross bore. If a cross bore is found during the inspection, the gas and sewer pipes will be repaired at no cost to you.
Watch our video
Learn how easy it is to contact BC 1 Call and have your sewer line inspected for cross bores. It’s fast and free!
Questions? We’re here to help.
Contact BC 1 Call at 1-800-474-6886 or the FortisBC natural gas Emergency Line at 1-800-663-9911 (24 hours).
