Free home energy evaluation and upgrades

ECAP offers income-qualified households a free home energy evaluation from an energy coach. Customers could also get free installation of one or more energy-saving products.

Energy coach

You’ll work with an energy coach who will review your home’s energy use. They’ll show you some simple ways to improve its energy efficiency and suggest upgrades to be installed based on what your home is eligible for. After the initial site visit, additional site visits may be scheduled to complete the installations. Additional energy-saving products may be provided to customers to install themselves.

Some customers may receive the following:

• insulation
• draftproofing
• electric heat pumps
• air conditioners
• carbon monoxide (CO) detectors

1. You must have a residential electricity account with one of the following utilities:
   • BC Hydro, FortisBC, New Westminster, Grand Forks, Summerland, Penticton or Nelson Hydro
2. You must live in a detached house, duplex, townhouse or manufactured/mobile home.
3. the current assessed value of your home may be used to determine participation in the program.
4. Your combined household income must be below the maximum shown for your household size. Proof of income is required.

Household size	Maximum household income
1 person	$40,700
2 person	$50,600
3 person	$62,300
4 person	$75,600
5 person	$85,700
6 person	$96,700
7+ person	$107,600

FortisBC and BC Hydro work together to offer the Energy Conservation Assistance Program, so apply to your electricity provider:

FortisBC electricity or Grand Forks, Summerland, Penticton or Nelson Hydro customers

1. Complete and sign the Energy Conservation Assistance Program application form.
2. If you rent your home, remember to provide the Landlord Consent Form.
3. Include proof of income for every member of the household 18 years or older. Please black out all information except for your name, address, effective date and income (Line 15000 on a Notice of Assessment).

4. Email or mail your completed application form to:

   [email protected]

   or

   FortisBC Energy Conservation Assistance Program
   300-750 Vaughan Ave
   Kelowna, B.C. V1Y 7E4

5. We’ll contact you within six weeks, and if you qualify, we’ll set up a time that works for you to review your home’s energy use.
6. If you have questions, call 1-855-909-2331 or email [email protected].

BC Hydro or New Westminster electricity customers

1. Complete and sign the Energy Conservation Assistance Program application form.
2. If you rent your home, remember to provide the Landlord Consent Form.
3. Include proof of income for every member of the household 18 years or older. Please black out all information on your proof of income document except for your name, income and effective date.

4. Send your completed application form to:

   ECAP Operations
   PO Box 8910 Station Terminal
   Vancouver, B.C. V6B 9Z9

5. We’ll contact you within six weeks, and if you qualify, we’ll set up a time that works for you to review your home’s energy use.

6. If you have questions, call 1-800-BCHYDRO or 604-224-9376 in the Lower Mainland.

Energy Conservation Assistance Program terms and conditions

Submit a copy of one of the following for each member of your household over 18 years of age.

• Notice of Assessment (NOA): submit a copy of your NOA from the Canada Revenue Agency for a current income tax return. Black out all information except for your name, effective date and income (line 15000 on NOA).
• Social Assistance: submit your monthly cheque stub, or a printed copy of your Confirmation of Assistance if registered for My Self Serve.
• Shelter Aid for Elderly Renters (SAFER): submit either your SAFER cheque stub, acknowledgment letter or benefit change letter from BC Housing.
• Rental Assistance Program: submit your Rental Assistance Program acknowledgment or benefit change letter from BC Housing.
• National Child Benefit Supplement: submit your benefit notice from Canada Revenue Agency.
• Other income: if applicable, provide documentation of foreign, rental and/or other income.
• Guaranteed Income Supplement (GIS): submit your GIS notice.

How to get your Notice of Assessment

• If you have your most current NOA, send us a copy with your application.
• If you do not have your NOA, use Canada Revenue Agency’s My Account service to view and print a copy of your information.
• You can also call them to request your NOA at 1-800-959-8281. Agents are available Monday-Friday, 3:30 a.m. to 8 p.m. PST, or on Saturday from 4:30 a.m. to 5 p.m. PST.

For all inquiries, contact our program partner CLEAResult at 1-833-455-9029.

For program quality assurance you may receive a call from our program partner Ecolighten.