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Electricity outages
Smell gas
Contact
Search

Accounts
Energy services
Rebates & energy savings
Build & renovate
Safety
Sustainability
Community
About us

2024-27 DSM Expenditures Plan

Arguments

FEI Reply Argument
FEI Final Argument

Responses to Information Requests

FEI Response to BCUC IR1
FEI Response to BCOAPO IR1
FEI Response to BCSEA IR1
FEI Response to CEC IR1
FEI Response to RCIA IR1

Application

FEI Application for Acceptance of 2024-2027 DSM Expenditures Plan
Errata Dated September 7, 2023

BCUC Orders

Decision and Order G-31-24
Order G-178-23A - Regulatory Timetable and Notice

Other Filings

FEI Reply Submissions on Further Process
FEI Process Proposed

Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

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Natural gas

Monday-Friday

7 a.m. to 8 p.m.

Electricity

Monday-Friday

7 a.m. to 7 p.m.

Media contact

1-855-322-6397
(24 hours)

FortisBC liquefied natural gas

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