Window and door rebates

1. The home must have:
• a residential FortisBC natural gas account and/or
• a residential FortisBC or municipal electricity account of Grand Forks, Penticton, Summerland or Nelson Hydro
2. If the registered owner of the property where upgrades were made is not the utility account holder (e.g. landlord/tenant) the owner must have the account holder complete the Utility Account Holder Consent form.
3. The home must be a year-round primary residence at least 12 months old and be either a single-family, duplex, triplex, row home, townhouse or mobile home on a permanent foundation. New construction, additions and garage upgrades are not eligible.
4. Applications must be submitted within six months of the paid invoice date.
5. Rebates cannot exceed the paid cost on the invoice.

View full program rebate requirements.

Window and door-specific eligibility

1. All upgrades must be installed by a licensed contractor with a GST number and a valid BC business license for the trade applicable to the upgrade being installed. Self-installations are not eligible.
2. You must replace existing doors and/or windows (including the frames) on the exterior of your home with rebate eligible models. Each rough opening in which doors or windows are replaced counts as one door and/or window. A bay window, which may be made up of several individual window sections, counts as one window.
3. Skylights are not eligible for a rebate.
4. A home defined as "substantially reconstructed," by the Homeowner Protection Act (as per Regulatory Bulletin: Substantially Reconstructed Homes and the Home Owner Protection Act (No. 6) is not eligible. A substantially reconstructed home can include structural repairs, renovation where exterior walls and/or existing plumbing, electrical or gas lines are moved or it requires a New Home Registration Form under the Homeowner Protection Act.
5. Prior to installation, review BC Housing’s Best practice guide for air sealing and insulation retrofits.

1. Have your windows and/or doors installed by a contractor who is licensed in B.C. for window/door installations.
2. Apply online within six months of your invoice date with the following information:
   • your FortisBC electricity account number or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro
   • your email
   • scanned copies of all paid invoices showing details of all work performed, including the purchase date, make, model and installation permit numbers (if applicable)
   • Invoices for door and window rebate applications must include:
     • a description of the work completed, including the number of windows and/or doors installed (e.g. replacement of 10 single-pane windows)
     • the U-factor rating from the manufacturer label of each window/door
     • the window/door model number
     • the reference number from Natural Resources Canada (NRCan) or Certified Products Directory (CPD) number provided by one of the following certifying bodies:
       • Canadian Standards Association (CSA)
       • Intertek Canada (Intertek)
       • Labtest Certification (LC)
       • QAI Laboratories (QAI)
       • National Fenestration Ratings Council (NFRC)
       • Keystone Certification (KC)
   • See a sample invoice for doors and windows.
   • a photo of each installed product's label showing the U-Factor, certification body, and NRCan reference number or CPD number (See a sample label here.)
3. If you’re not the utility account holder (e.g. property is a rental), have the account holder complete the consent form.
4. Applications may take up to 90 days to process.

Additional details

The application link takes you to Account login. Once you've registered and/or logged in you can start your application. Hint: we recommend using Google Chrome^® for the best experience.

• for invoices dated on or after October 1, 2023
• for invoices dated before October 1, 2023

IOE Consulting

As we work to continuously improve our programs, we will be asking a small percentage of applicants to provide access to their home to verify the installation and operation of their new heat pump. This work is being carried out by IOE Consulting.

The site visit may be conducted either in-person or virtually using an app such as FaceTime or Google Hangouts. IOE staff will always call or email in advance to book a site visit appointment with you. Their staff also carry photo ID badges identifying them as FortisBC contractors.