Your Customer Choice natural gas bill

If you sign up for Customer Choice, your natural gas bill will still come from FortisBC because we still deliver your gas, even though you’re purchasing the gas from an independent gas marketer.

About Customer Choice natural gas billing and payment:

  • You’ll continue making your bill payments to FortisBC.
  • You’ll still be able to take advantage of our various payment options including the Equal Payment Plan and the Pre-Authorized Payment Plan.
  • The commodity charge on your bill (the cost of gas per gigajoule (GJ) will be different than if you’re purchasing natural gas from FortisBC.
  • All other charges on your bill from FortisBC (basic charge, delivery and storage and transport charges) will remain the same and be charged to all FortisBC and Customer Choice customers.

Sample of a Customer Choice natural gas bill

Note: this is only a sample bill and may not reflect current natural gas rates.

1. Billing date

  • Billing date is the date your bill was issued. Transactions after this date will appear on your next bill.
  • Billing period is the period of time in which charges are billed to your account.

2. Previous bill

  • Less payment is the last payment amount we received from you.
  • Balance from previous bill shows the amount owing, if any, from your previous bill and any payments or adjustments since we issued your last bill.

3. Delivery charges

Delivery charges reflect the costs of safely and reliably delivering gas to customers through our distribution system. This helps cover the costs of maintaining our natural gas distribution system, make a modest profit and invest in our business and improvements to meet customers’ needs. Delivery charges are reviewed by British Columbia Utilities Commission (BCUC) annually.

  • Basic charge is a flat daily fee that partially recovers the fixed costs of our system because you are connected to it, whether you are using gas or not.
  • Delivery charge is based on consumption and is the cost of delivering gas through our system to your home or business.

4. Commodity charges

Commodity charges reflect the costs of buying and transporting gas or propane on behalf of our customers. We don’t mark up these costs – you pay what we pay. 

Natural gas is a commodity traded on the open market like oil, coffee or lumber. As with most commodities, the price is dictated by supply and demand. When demand is high, the price rises. When supply is high, the price drops. 

  • Storage and transport is what FortisBC pays to other companies to store and transport gas through their pipelines and infrastructure. These costs are reviewed by the BCUC annually.
  • Cost of gas is the price charged by FortisBC or your gas marketer for natural gas.

5. Gas marketer contact information

If you have questions about the cost of gas on your bill, or anything related to your contract with your gas marketer, you can call the number listed here. Your agreement end date will also be shown here.

6. Other charges and taxes

Other charges and taxes you may see on your bill are set by various levels of government. We collect them on their behalf and don’t gain any revenue from these taxes and fees, which include:

  • Carbon tax
  • Clean Energy Levy
  • Municipal operating fee
  • Motor fuel tax
  • GST and/or PST

Carbon tax

For homeowners: effective April 1, 2018, the carbon tax rate on natural gas is $1.7381 per gigajoule and propane is $2.1063 per gigajoule.

Innovative Clean Energy (ICE) Fund levy

The ICE Fund levy was introduced by the provincial government to support investment in clean energy technology. The levy is 0.4 per cent of the purchase price on residential and commercial energy purchases of natural gas and propane. The levy does not apply to residential and commercial purchases of electricity. 

Municipal operating fee

An operating fee is a levy that FortisBC collects on behalf of some municipalities. This fee gets passed on to the district, municipality, city, town or village you live in. It may appear as a fee on monthly charges, excluding tax. When an operating fee is in place, the BC Utilities Commission has approved the fee. It doesn’t result in additional revenue for us. For questions about operating fees in your area, contact your local government.

Motor fuel tax 

This tax applies to propane business customers only in Revelstoke, BC.

GST and/or PST (Goods and Services Tax, Provincial Sales Tax) 

We collect GST on behalf of the federal government and PST on behalf of the provincial government. 

Have questions about GST or PST? 

  • For small businesses and stratas: 1-888-224-2710, Monday-Friday, 7 a.m. to 8 p.m.
  • For large commercial and industrial: 1-855-873-8773, Monday-Friday, 8 a.m. to 4 p.m.

7. Amount/payment due/amount to be withdrawn

This is the balance outstanding on your account from your last bill plus new charges. If you’ve signed up for the Equal Payment Plan, this is the payment amount.

8. FortisBC contact information

We’re here to help if you have questions about your bill. Call us at 1-888-224-2710 or visit fortisbc.com

9. Gas usage calculation

This shows how much gas you’ve used over the billing period. It lists your current meter reading, and subtracts your previous meter reading. The volume is multiplied by a conversion factor to give your gas usage in GJs. 

A GJ is a measure of the energy in the gas. One GJ is roughly the amount of energy needed to heat a typical house for one day during cold winter weather. You pay for the gas you consume, measured in GJs.

10. Comparison to previous year 

This table shows how much natural gas you’ve used compared to the previous year and includes the average daily temperature. This type of information can help you understand how you use your natural gas and if there are opportunities to conserve and save money.

11. Average daily use over 13 months

This chart shows the trends in your monthly energy use. It can help you identify any changes in your total charges during different seasons or after installing energy-efficient appliances.

12. Your Consumer Agreement details

The name of your commodity supplier (gas marketer) and the terms of your contract (start and end date) are listed here, under the average daily gas usage graph.

13. Payment return slip

This slip gives your account number, bill due date and total amount due. If you receive a paper bill and either mail your payment or pay in person at your financial institution, please include the return slip. For more information on how you can pay your bill, visit Ways to pay your bill.

See what a FortisBC natural gas bill looks like.