Contact us

Emergencies

Natural gas emergencies

Phone
1-800-663-9911 (24 hours)

Electricity emergencies or power outages

Phone
1-866-436-7847 (24 hours)

General inquiries & billing

Managing your account, paying bills, reading your meter and other service-related questions.

Natural gas

Phone
1-888-224-2710
International
1-250-979-4900
Fax
1-888-224-2720
Customer service hours
Monday to Friday
7 a.m. to 8 p.m. PST
Email us

Online chat

Chat availability
Monday to Friday
8 a.m. to 7 p.m. PST

Chat with us

Electricity

Phone
1-866-436-7847
International
1-250-645-5290
Fax
1-866-540-6732
Customer service hours
Monday to Friday
7 a.m. to 7 p.m. PST
Email us

Online chat

Chat availability
Monday to Friday
8 a.m. to 6 p.m. PST

Chat with us

Rebates

Questions about rebates? We're here to help. Call, or send us an online request.

Natural gas rebates

Phone
1-855-909-2329

 

Contact us

Electricity rebates

Phone
1-855-909-2331

 

Contact us

Business account contacts

Specialized contacts for your business no matter what size.

Natural gas account managers

Looking to purchase or upgrade natural gas equipment? Our account managers can help you determine which equipment is ideal for your needs and which are eligible for rebates, and they can help guide you through the rebate application process.

Account managers for commercial, industrial and business customers

Electricity technical advisors

If you’re planning a new construction project or major upgrades to an existing facility, talk to the electricity technical advisor in your area at the beginning of your project.

Account managers for commercial, industrial and business customers

Corporate Offices

Corporate sustainability, charitable programs and regulatory affairs.

Natural gas head office

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8

 

Phone
1-855-909-2329

Electricity head office

FortisBC - Electricity
#300-750 Vaughan Ave
Kelowna, BC V1Y 7E4

 

Phone
1-855-909-2331

Corporate Headquarters

Phone
1-604-576-7000 (Local)
1-800-773-7001

Let’s stay in touch

Sign up for Energy Moment our monthly newsletter with energy-saving tips, news, contests and the latest on rebates and offers!

Subscribe