Contacting us during the COVID-19 outbreak
We’re here for you while we continue to provide critical infrastructure services to BC during the COVID-19 outbreak.
Due to call volumes, you may experience longer wait times. We offer a call-back option or we have a number of online self-serve options available:
- Outage map – get up-to-date information in case of a power outage
- Account Online – use to open, move and close an account or sign up for paperless billing
- Request natural gas – check to see if natural gas is available at your location, get a cost estimate, request and schedule the installation
- Request electricity – put in a request for electricity service
Facilities and offices currently closed to outside visitors
Due to the evolving situation with COVID-19, all of our facilities and offices are currently closed to outside visitors, including our walk-in customer centres in Kelowna, Prince George and Trail.
Natural gas emergencies
Electricity emergencies or power outages
General inquiries and billing
Managing your account, paying bills, reading your meter and other service-related questions
Chat with us
Business account contacts
Specialized contacts for your business no matter what size
Natural gas account managers
Looking to purchase or upgrade natural gas equipment? Our account managers can help you determine which equipment is ideal for your needs and which are eligible for rebates, and they can help guide you through the rebate application process.
Electricity technical advisors
If you’re planning a new construction project or major upgrades to an existing facility, talk to the electricity technical advisor in your area at the beginning of your project.
Corporate sustainability, charitable programs, school programs and regulatory affairs
Natural gas head ofﬁce
FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8
Electricity head ofﬁce
1975 Springfield Road
Kelowna, BC V1Y 7V7
COVID-19 Customer Recovery Fund
For customers who participated in the Customer Recovery Fund Program from April 1 to June 30, 2020, if you have questions or concerns about your repayment schedule, please contact us for assistance:
Email us at COVID19Recovery@fortisbc.com.
Natural gas: 1-888-292-4104
Monday to Friday, 7 a.m. to 8 p.m.
Monday to Friday, 7 a.m. to 7 p.m.
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