We’re here for you while we continue to provide critical infrastructure services to BC during the COVID-19 outbreak. 

Answering your calls may take a little longer. Thank you for your patience.

Due to call volumes and the necessity to reduce our contact centre hours, you may experience longer wait times. We offer a call-back option or we have a number of online self-serve options available:

• Outage map – get up-to-date information in case of a power outage
• Account Online – use to open, move and close an account or sign up for paperless billing
• Request natural gas – check to see if natural gas is available at your location, get a cost estimate, request and schedule the installation
• Request electricity – put in a request for electricity service

Facilities and offices currently closed to outside visitors

Due to the evolving situation with COVID-19, all of our facilities and offices are currently closed to outside visitors, including our walk-in customer centres in Kelowna, Prince George and Trail.