Contacting us during the COVID-19 outbreak

We’re here for you while we continue to provide critical infrastructure services to BC during the COVID-19 outbreak. 

For emergency, natural gas and electricity calls

If you have a natural gas or electricity emergency, we’re available by phone 24 hours a day, 7 days a week.

Natural gas: 1-800-663-9911
Electricity: 1-866-436-7847

For non-emergency, natural gas and electricity calls

Our customer service representatives can take your non-emergency, natural gas and electricity calls about billing, payments and other energy-related services: Monday to Friday, 7 a.m. to 5 p.m.

Please note: these hours have been temporarily reduced to help us best protect the safety of our customer service employees, their families and communities.

Answering your calls may take a little longer. Thank you for your patience.

Due to call volumes and the necessity to reduce our contact centre hours, you may experience longer wait times. We offer a call-back option or we have a number of online self-serve options available:

• Outage map – get up-to-date information in case of a power outage
• Account Online – use to open, move and close an account or sign up for paperless billing
• Request natural gas – check to see if natural gas is available at your location, get a cost estimate, request and schedule the installation
• Request electricity – put in a request for electricity service

Facilities and offices currently closed to outside visitors

Due to the evolving situation with COVID-19, all of our facilities and offices are currently closed to outside visitors, including our walk-in customer centres in Kelowna, Prince George and Trail. 

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