Facilities and offices currently closed to outside visitors
Due to the evolving situation with COVID-19, all of our facilities and offices are currently closed to outside visitors, including our walk-in customer centres in Kelowna, Prince George and Trail.
Emergencies
Natural gas emergencies
Electricity emergencies or power outages
General inquiries and billing
Managing your account, paying bills, reading your meter and other service-related questions
Natural gas
Electricity
Chat with us
Natural gas
Monday to Friday 8 a.m. to 7 p.m. PST
Electricity
Monday to Friday 8 a.m. to 6 p.m. PST
Rebates
Business account contacts
Specialized contacts for your business no matter what size
Natural gas account managers
Looking to purchase or upgrade natural gas equipment? Our account managers can help you determine which equipment is ideal for your needs and which are eligible for rebates, and they can help guide you through the rebate application process.
Account managers for commercial, industrial and business customers
Electricity technical advisors
If you’re planning a new construction project or major upgrades to an existing facility, talk to the electricity technical advisor in your area at the beginning of your project.
Account managers for commercial, industrial and business customers
Corporate offices
Corporate sustainability, charitable programs, school programs and regulatory affairs
Natural gas head office
FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8
Electricity head office
Suite 100
1975 Springfield Road
Kelowna, BC V1Y 7V7
COVID-19 Customer Recovery Fund
For customers who participated in the Customer Recovery Fund Program from April 1 to June 30, 2020, if you have questions or concerns about your repayment schedule, please contact us for assistance:
Email us at COVID19Recovery@fortisbc.com.
Natural gas: 1-888-292-4104
Monday to Friday, 7 a.m. to 8 p.m.
Electricity: 1-888-292-4105
Monday to Friday, 7 a.m. to 7 p.m.
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