Emergencies

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Natural Gas Emergencies

Phone
1-800-663-9911 (24 hours)
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Electricity Emergencies or Power outages

Phone
1-866-436-7847 (Toll free)

General inquiries & billing

Managing your account, paying bills, reading your meter, and other service-related questions

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Natural Gas

Phone
1-888-224-2710 (Toll free)
International
1-250-979-4900
Fax
1-888-224-2720
Customer Service hours
Monday to Friday 7 a.m. to 8 p.m. PST
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Electricity

Phone
1-866-436-7847 (Toll free)
International
1-250-645-5290
Fax
1-866-540-6732
Customer Service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Rebates

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Natural Gas Rebates

Phone
1-800-663-8400 (Toll free)
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Electricity Rebates

Phone
1-866-436-7847 (Toll free)

Business account contacts

We have specialized contacts for your business no matter what size.

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Natural gas account managers

Looking to purchase or upgrade natural gas equipment? Our account managers can help you determine which equipment is ideal for your needs and which are eligible for rebates, and they can help guide you through the rebate application process.

Account managers for commercial, industrial and business customers

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Electricity technical advisors

If you’re planning a new construction project or major upgrades to an existing facility, talk to the electricity technical advisor in your area at the beginning of your project.

Account managers for commercial, industrial and business customers

Corporate offices

Corporate sustainability, charitable programs, school programs, and regulatory affairs

Phone
1-604-576-7000 (Local)
1-800-773-7001 (Toll free)
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Natural Gas head office

Address

FortisBC Energy Inc.
16705 Fraser Highway
Surrey, BC V4N 0E8

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Electricity head office

Address
FortisBC - Electricity
Suite 100
1975 Springfield Road
Kelowna, BC V1Y 7V7

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