Insulation rebates

• R-value is a measure of resistance to heat flow. As heat spontaneously flows from warm areas to colder areas, the higher the R-value of insulation, the more effectively it will prevent (resist) heat from escaping your home in winter. In summer it does the opposite, by helping to prevent warm outside air from entering your cooler home.
• Insulation products must meet the applicable Canadian national thermal insulation standards. Only products with Canadian thermal resistivity values (R-values) provided by the manufacturer are accepted. “System values” or values of materials not tested to Canadian national thermal insulation standards cannot be used for determining the amount of insulation added.

For more information, read our blog:

Upgrading insulation isn’t a DIY job. Here’s why.

1. The home must have:
   • a residential FortisBC natural gas account and/or
   • a residential FortisBC or municipal electricity account of Grand Forks, Penticton, Summerland or Nelson Hydro
2. If the registered owner of the property where upgrades were made is not the utility account holder (e.g. landlord/tenant) the owner must have the account holder complete the Utility Account Holder Consent form.
3. The home must be a year-round primary residence at least 12 months old and be either a single-family, duplex, triplex, row home, townhouse or mobile home on a permanent foundation. New construction, additions and garage upgrades are not eligible.
4. Applications must be submitted within six months of the paid invoice date.
5. Rebates cannot exceed the paid cost on the invoice.

View full general eligibility requirements.

Insulation-specific eligibility

1. Batt, loose fill, board and spray foam are eligible insulation types.
2. Insulation must be installed for the purpose of reducing heat loss from the home. Soundproofing insulation and any insulation type installed in an outbuilding is not eligible for rebates.
3. Insulation must be installed by a Home Performance Contractor Network member, and in accordance with the BC Housing’s Best Practice Guide Air Sealing and Insulation Retrofits for Single Family Homes. Self-installations are not eligible.
4. A home defined as “substantially reconstructed,” by the Homeowner Protection Act (as per Regulatory Bulletin: Substantially Reconstructed Homes and the Home Owner Protection Act(No. 6)) is not eligible. A substantially reconstructed home can include structural repairs, renovation where exterior walls and/or existing plumbing, electrical or gas lines are moved or it requires a New Home Registration Form under the Homeowner Protection Act.
5. Insulation upgrades made to a home that require installations to meet code compliance and new building construction requirements, including and not limited to renovations that require a “New Construction” or “Addition/Alteration” building permit are not eligible.
6. If there are any issues with pest infestations or rodent tunnels in insulation, they must be remediated before receiving the rebate.

1. Apply online within six months of your invoice date with the following information: 
• your FortisBC natural gas and/or electricity account number, or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro or, if you’re not the utility account holder (e.g. rental property), please have the account holder complete the consent form
• your email
• scanned copies of all paid invoices showing details of all work performed, including:
  • the purchase date
  • installation permit numbers (if applicable)
  • the location(s) of installation
  • type of insulation (batt, loose fill, board or spray foam)
  • R-value of new insulation added
  • starting and final R-value of insulation
  • total amount of insulation added in square feet
• See a sample invoice for insulation.
2. If you’re not the utility account holder (e.g. property is a rental), have the account holder complete the Utility Account Holder Consent form.
3. Applications may take up to 90 days to process.

Additional details

The application link takes you to Account login. Once you've registered and/or logged in you can start your application. Hint: we recommend using Google Chrome^® for the best experience.

• for invoices dated on or after October 1, 2023
• for invoices dated before October 1, 2023

Home Performance Contractor Network

Home Performance Contractor Network members who have completed training with FortisBC and BC Hydro on industry best practices for installing insulation are listed on CleanBC’s website. Note: FortisBC does not guarantee or assume any liability for any work performed by Home Performance Contractor Network members and is simply offering training to better educate contractors.

IOE Consulting

As we work to continuously improve our programs, we will be asking a small percentage of applicants to provide access to their home to verify the installation and operation of their new heat pump. This work is being carried out by IOE Consulting.

The site visit may be conducted either in-person or virtually using an app such as FaceTime or Google Hangouts. IOE staff will always call or email in advance to book a site visit appointment with you. Their staff also carry photo ID badges identifying them as FortisBC contractors.