We’re here for you: billing support for customers affected by COVID-19
We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help. Our customer service representatives are here to assist you if you're facing financial difficulty for any reason.
Report natural gas emergencies
If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.
Report electrical emergencies or power outages
If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.
How can we lower carbon emissions by 30 per cent in the next decade?
Learn more about how we’re bringing BC closer to a lower carbon future.