Emergencies

Report natural gas emergencies

1-800-663-9911

If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages

1-866-436-7847

If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map

Rebates and energy savings

Rebates

  • Get money back on high-efficiency appliances, equipment and more
  • Available for homes, businesses, industry, non-profits and income-qualified customers
  • Rebates available for building new or upgrading
  • Find rebates

Saving energy

  • Get energy-saving tips for your home to help reduce your energy bills and greenhouse gas
  • Saving energy in your home

  • Find ways for your business to save money on energy bills and reduce greenhouse gases
  • Get expert advice from our account managers and technical advisors
  • Saving energy in your business