We’re always here for you: Customer Recovery Fund and billing support options during COVID-19

We know you may be facing financial uncertainty due to the COVID-19 outbreak. We’re here to help, waiving late fees, suspending disconnections and supporting you with flexible payment options that suit your individual needs. We’re also offering our Customer Recovery Fund to support our customers most impacted during this time. 

Customer Recovery Fund

Billing support during COVID-19

Protect yourself from scams and fraud

Your safety is our priority. We’re aware that scammers and fraudsters are taking advantage of the COVID-19 outbreak and may phone or send texts, phishing emails or post on social media, threatening to disconnect your service. We’ve suspended all service disconnections for any financial reasons at this time.

Protect yourself

Emergencies

Report natural gas emergencies

1-800-663-9911

If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages

1-866-436-7847

If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map

Our 30BY30 target

We’ve set an ambitious target to reduce our customers’ greenhouse gas emissions by 30 per cent overall by 2030. Find out more about how we’re moving ever closer to a lower carbon energy future for BC.