Skip to main content
  • Electricity outages
  • Smell gas
  • Contact
  • Search
  • Log in
  • Account Online
  • My profile
  • My rebates
  • Log out

Check your online account to view billing and energy use, open, close or move your account, sign up for Equal Payment Plan, paperless billing, apply for rebates, and more.

View your account online

Log in to your FortisBC account

Don't have an account? Register now
Can't log in? Recover your User ID or Password

  • Accounts
    • Start, stop or move your service
      • Manage your online account
      • Security deposits
      • My energy use
      • Taking care of someone else's account
    • Payment options
      • Ways to pay your bill
      • Equal Payment Plan
      • Paperless bills
    • Billing and rates
      • Understanding your natural gas bill
      • Understanding your electricity bill
      • Natural gas rates
      • Electricity rates
    • Unclaimed funds
      • Requesting unclaimed funds
    • Meters and meter readings
      • How to read your natural gas meter
      • How to read your electricity meter
      • Meter exchanges
      • Radio-off option for advanced meters
    • Protecting yourself from scams and fraud
      • Energy theft
  • Energy services
    • Natural gas services
      • Getting gas: it’s easier than you think
      • Move or remove a natural gas line
      • Upgrade your natural gas service
      • Customer Choice: buying from natural gas marketers
      • Upgrade to natural gas
      • Peak Plan Program
    • Electricity services
      • Generating your own electricity
      • Power Hours Rewards Program
      • Request or change your electricity service
      • Yard light installation and repair
    • Alternative energy options
      • Renewable Natural Gas
      • Electric vehicle charging
      • Hydrogen gas 
      • Carbon Capture Pilot Program
    • Commercial and industrial services
      • Account managers for commercial, industrial and business customers
      • Energy-efficiency tools for natural gas business customers
      • Industrial electricity interconnection
      • Measurement services
      • Natural gas for power generation
      • Resources for gas marketers
      • Transportation services: buying from a transportation gas marketer
      • Natural gas price, market and curtailment information
    • Lower carbon transportation
      • Benefits of natural gas-fuelled vehicles
      • Natural gas fuelling stations in BC
      • Reference guide for dealerships
      • Natural gas vehicle incentives
    • Liquefied natural gas
  • Rebates & energy savings
    • Rebates and offers
    • Saving energy in your home
      • Energy-saving tips and how-to videos
      • Your home heating and energy use
      • Empower Me
      • Your house as a system: a holistic approach to energy-efficiency
    • Save money and energy with income-qualified offers 
      • Air conditioning offer for FortisBC electricity customers
    • Saving energy in your business
      • Energy-saving tips for business
      • Find a commercial equipment supplier
    • Saving energy for non-profit organizations
    • Pilot programs - test new technologies and get incentives
      • Pilot program successes
      • Are you a manufacturer of an innovative technology?
      • Residential Hybrid Heating Early Adopter Program   
      • Deep Energy Retrofit Pilot Program
  • Build & renovate
    • Find a contractor
      • Licensed natural gas contractors
      • Licensed electrical contractors
      • About contractors in our directory
      • Tips for hiring a contractor
    • Builders and developers
      • Connect your project to gas
      • Connect your project to electricity
      • Building new homes to higher steps of the BC Energy Step Code 
      • Rebate cheque lookup
    • Contractors
      • Join the Trade Ally Network
    • Pipeline and right of way permits
      • Applying for a right of way permit
    • Energy solutions managers
  • Safety
    • Click or call before you dig
      • Digging safety for contractors
      • Digging safety for homeowners
      • How to read your service maps 
    • Energy safety
      • Gas safety
      • Electricity safety
      • Meter safety
      • Kids' safety corner
    • Preparing for emergencies
      • Wildfire safety practices
      • Wildfires and evacuations
      • Floods
      • Earthquakes
      • Power outages
    • First responders safety awareness
    • Trees and shrubs near our systems 
      • Safe planting near utility equipment
      • Tree clearing for power line and gas line maintenance program
  • Community
    • Investing in community
      • Community Investment Program
      • Community Giving Days 
      • Employee giving
      • Learning resources for students
      • Residential Energy Efficiency Works (REnEW)
    • Indigenous relationships and Reconciliation
      • Business development with Indigenous partners
      • Respecting Indigenous cultures and communities
      • Training, education and careers
      • Partnering for energy efficiency in Indigenous communities
      • Our commitment to Reconciliation
      • Our Statement of Indigenous Principles
      • First Nation communities we serve
    • MyVoice
      • MyVoice terms and conditions
    • Kootenay Lake level monitoring
    • Energy efficiency, conservation and climate action resource catalogue
      • Digital resources and links
      • Municipal builder event funding
    • Community events and exhibits
  • Sustainability
    • Our commitment to sustainability
      • Our progress towards a lower carbon energy future
    • Climate leadership
      • Environmental protection
      • Clean Growth Innovation Fund
      • Climate Action Partners Program
    • 2023 Sustainability Report
  • About us
    • Corporate information
      • FortisBC executive leadership
      • FortisBC board of directors
      • Our service areas
      • Investor centre
      • Regulatory affairs
      • Safety and Environmental Policy
      • Natural gas and electricity system safety
    • News & stories
      • Media centre
      • Stories
      • Current promotions
    • Facilities, operations and energy information
      • Gigajoules: how natural gas is measured
      • FortisBC Huntingdon Inc. (HIPCO) natural gas facilities
      • Electricity facilities and operations
    • Projects and planning
      • Working in your neighbourhood
      • Resource planning 
      • Energy projects 
      • Work with us: contractors and vendors
    • Subscribe to FortisBC news
Login
  • Account Online
  • My profile
  • My rebates
  • Log out
  • Electricity outages
  • Smell gas
  • Contact
  • Search
  • Accounts
    • Start, stop or move your service
      • Manage your online account
      • Security deposits
      • My energy use
      • Taking care of someone else's account
    • Payment options
      • Ways to pay your bill
        • Pre-authorized Payment Plan
      • Equal Payment Plan
      • Paperless bills
        • Terms and Conditions – Switching to FortisBC paperless billing
        • Yes, sign me up for paperless billing!
    • Billing and rates
      • Understanding your natural gas bill
        • How to read your natural gas bill
        • Is your gas bill high?
        • Managing your natural gas use
      • Understanding your electricity bill
        • How to read your electricity bill
        • Managing your electricity use
          • Electricity calculator
        • Is your electricity bill high?
        • Electricity fees
      • Natural gas rates
        • Residential natural gas rates
        • Business natural gas rates
        • Transportation natural gas rates
        • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
        • FortisBC Energy Inc. gas tariff: Fort Nelson
      • Electricity rates
        • Residential electricity rates
        • Business electricity rates
        • FortisBC's Electric Tariff
    • Unclaimed funds
      • Requesting unclaimed funds
    • Meters and meter readings
      • How to read your natural gas meter
      • How to read your electricity meter
        • Security and safety of advanced electricity meters
        • Breaker testing
      • Meter exchanges
      • Radio-off option for advanced meters
    • Protecting yourself from scams and fraud
      • Energy theft
  • Energy services
    • Natural gas services
      • Getting gas: it’s easier than you think
        • Request a natural gas line
      • Move or remove a natural gas line
      • Upgrade your natural gas service
      • Customer Choice: buying from natural gas marketers
        • Compare FortisBC natural gas rates with gas marketers’ rates
        • FortisBC or gas marketer: what’s the difference?
        • Gas marketer complaints and contract disputes
          • Guide to logging an online contract dispute
          • Submitting supporting or rebuttal evidence for your contract dispute
        • Independent natural gas marketers in BC
        • Signing a contract with a natural gas marketer
        • Before speaking to a natural gas salesperson
        • Your Customer Choice natural gas bill
      • Upgrade to natural gas
        • Connect to natural gas: space and water heating rebates
        • Natural gas wall furnace rebate
      • Peak Plan Program
    • Electricity services
      • Generating your own electricity
        • Independent Power Producers
        • Net Metering Program
          • Understanding your net metering electricity bill
      • Power Hours Rewards Program
      • Request or change your electricity service
        • Online electricity service request form
      • Yard light installation and repair
    • Alternative energy options
      • Renewable Natural Gas
        • So, what is Renewable Natural Gas anyway?
        • Sign up for Renewable Natural Gas
        • How much does Renewable Natural Gas cost?
        • About Renewable Natural Gas delivery 
        • Renewable Natural Gas for business customers 
        • Meet our Renewable Natural Gas suppliers
        • Become a Renewable Natural Gas supplier
      • Electric vehicle charging
        • Charging your electric vehicle at home
        • EV Charger Incentive Program for multi-unit residential buildings and workplaces
        • Installing networked electric vehicle charging stations
        • Public electric vehicle charging stations in BC
      • Hydrogen gas 
      • Carbon Capture Pilot Program
    • Commercial and industrial services
      • Account managers for commercial, industrial and business customers
      • Energy-efficiency tools for natural gas business customers
      • Industrial electricity interconnection
      • Measurement services
        • About measurement services
        • Measurement events and training
        • Measurement industry websites, publications and papers
        • Meter testing, maintenance and repair
        • Other measurement services
      • Natural gas for power generation
      • Resources for gas marketers
        • Customer Choice gas marketer resources
        • Transportation gas marketer resources
          • Web Information Nomination System
          • Elapsed Pro Rata Scheduled Quantity (EPSQ) Calculator
          • Bulletin board archive
      • Transportation services: buying from a transportation gas marketer
        • Transportation gas marketers in BC
        • FortisBC or transportation gas marketer: what’s the difference?
        • Transportation service terms and definitions
        • Your Transportation Agreement
          • Understanding your bill
      • Natural gas price, market and curtailment information
    • Lower carbon transportation
      • Benefits of natural gas-fuelled vehicles
        • CNG vs. LNG: how to choose your natural gas fuel type
      • Natural gas fuelling stations in BC
      • Reference guide for dealerships
        • Technology and industry resources
      • Natural gas vehicle incentives
        • Fuelling station design and construction services
    • Liquefied natural gas
  • Rebates & energy savings
    • Rebates and offers
    • Saving energy in your home
      • Energy-saving tips and how-to videos
      • Your home heating and energy use
      • Empower Me
      • Your house as a system: a holistic approach to energy-efficiency
    • Save money and energy with income-qualified offers 
      • Air conditioning offer for FortisBC electricity customers
    • Saving energy in your business
      • Energy-saving tips for business
      • Find a commercial equipment supplier
        • Electrical equipment supplier
        • Natural gas equipment supplier
    • Saving energy for non-profit organizations
    • Pilot programs - test new technologies and get incentives
      • Pilot program successes
      • Are you a manufacturer of an innovative technology?
      • Residential Hybrid Heating Early Adopter Program   
      • Deep Energy Retrofit Pilot Program
  • Build & renovate
    • Find a contractor
      • Licensed natural gas contractors
      • Licensed electrical contractors
      • About contractors in our directory
      • Tips for hiring a contractor
    • Builders and developers
      • Connect your project to gas
        • Standards and guidelines for getting connected
        • Pre-piping for gas
        • Gas metering for multi-unit residential buildings
        • Gas space heating systems for your development
        • Gas water heaters for your development
        • Gas metering for secondary suites
        • Natural Gas Customer Design Build Program
      • Connect your project to electricity
        • Underground conduit system inspection request form
        • Electric Customer Design Build Program
        • Electrical design process
      • Building new homes to higher steps of the BC Energy Step Code 
      • Rebate cheque lookup
    • Contractors
      • Join the Trade Ally Network
        • Trade Ally Network resource centre
        • Heat load calculation requirements and mobile commissioning app
    • Pipeline and right of way permits
      • Applying for a right of way permit
        • Pipeline and/or right of way works application
    • Energy solutions managers
  • Safety
    • Click or call before you dig
      • Digging safety for contractors
      • Digging safety for homeowners
      • How to read your service maps 
    • Energy safety
      • Gas safety
        • Gas leaks and odour
        • Appliance maintenance and safety
        • Call before you clear
        • Carbon monoxide safety
        • Propane safety
        • Gas line maintenance
      • Electricity safety
        • Safety around dams
        • Power line safety
        • Electricity accidents
        • Electricity safety on the farm
        • Padmounted transformers
      • Meter safety
      • Kids' safety corner
    • Preparing for emergencies
      • Wildfire safety practices
        • Public Safety Power Shutoffs
        • Top questions about our wildfire safety practices 
      • Wildfires and evacuations
      • Floods
      • Earthquakes
      • Power outages
    • First responders safety awareness
    • Trees and shrubs near our systems 
      • Safe planting near utility equipment
      • Tree clearing for power line and gas line maintenance program
  • Sustainability
    • Our commitment to sustainability
      • Our progress towards a lower carbon energy future
    • Climate leadership
      • Environmental protection
        • Osprey Nest Management Program
      • Clean Growth Innovation Fund
      • Climate Action Partners Program
    • 2023 Sustainability Report
  • Community
    • Investing in community
      • Community Investment Program
      • Community Giving Days 
      • Employee giving
      • Learning resources for students
      • Residential Energy Efficiency Works (REnEW)
    • Indigenous relationships and Reconciliation
      • Business development with Indigenous partners
      • Respecting Indigenous cultures and communities
      • Training, education and careers
      • Partnering for energy efficiency in Indigenous communities
        • Rebate programs for community buildings
        • Energy-efficiency rebates for homes in Indigenous communities 
      • Our commitment to Reconciliation
      • Our Statement of Indigenous Principles
      • First Nation communities we serve
    • MyVoice
      • MyVoice terms and conditions
    • Kootenay Lake level monitoring
    • Energy efficiency, conservation and climate action resource catalogue
      • Digital resources and links
      • Municipal builder event funding
    • Community events and exhibits
  • About us
    • Corporate information
      • FortisBC executive leadership
      • FortisBC board of directors
      • Our service areas
      • Investor centre
      • Regulatory affairs
        • Our gas utility
          • FortisBC Energy Inc. gas tariffs: Mainland, Vancouver Island and Whistler
          • FortisBC Energy Inc. gas tariff: Fort Nelson
          • Gas BCUC submissions
            • FortisBC Energy Inc. gas submissions
              • Code of conduct and transfer pricing policy - Gas
                • FEI all-inclusive code of conduct and transfer pricing policy
                • FEI code of conduct and transfer pricing policy for ARBNNM
                • FEI Updated Code of Conduct and Transfer Pricing Policy
              • Commodity unbundling and Customer Choice applications
                • 2022 Customer Choice Annual General Meeting
                • 2021 Customer Choice Annual General Meeting
                • 2020 Customer Choice Annual General Meeting
                • 2019 Customer Choice Annual General Meeting
                • 2018 Customer Choice Annual General Meeting
                • 2016 Customer Choice annual general meeting
                • 2016 Customer Choice program cost recovery application
                • 2014 Customer Choice annual general meeting
                • 2013 Customer Choice annual general meeting
                • 2012 Customer Choice annual report
                • 2010 Program summary
                • 2009 Program summary
                • 2008 Post implementation report and applications
                • 2006 CPCN application for commodity unbundling for residential customers
                • 2005 Post implementation review of the commercial unbundling program
                • 2004 Commodity unbundling and customer choice application
                • 2023 Customer Choice Annual General Meeting
              • FEI Conservation and Energy Management (C&EM)
                • 2021 Demand Side Management Expenditures Request for Budget Transfer 
                • 2021-2022 DSM Updated Expenditures Plan – Residential and Low Income
                • 2021-2022 DSM Updated Expenditures Plan
                • 2019-2022 DSM Expenditures Plan - FEI
                • FEI Annual Demand Side Management (DSM) Reports 
                • Energy efficiency and conservation program filings (2008)
                • NGV incentive review (2011)
                • 2023 DSM Expenditures Plan
                • 2024-27 DSM Expenditures Plan
              • CPCNs and Projects
                • Advanced Metering Infrastructure Project CPCN
                • Advanced Metering Infrastructure Radio-off Meter Option
                • Fraser River south arm crossing upgrade CPCN
                • Huntingdon station bypass CPCN
                • Inland Gas Upgrades CPCN
                • Kootenay River Crossing (Shoreacres) upgrade CPCN
                • Lochburn vacant land sale
                • FEI Lower Mainland IP system upgrade CPCN
                • FEI Section 32-33 Application for Use of Lands in City of Coquitlam for the LMIPSU Project
                • City of Coquitlam Reconsideration and Variance of Order G-80-19
                • Mt. Hayes LNG Storage Facility
                • Okanagan Capacity Upgrades CPCN
                  • Okanagan Capacity Mitigation Project CPCN
                • Pattullo Gas Line Replacement CPCN
                • SCP - IPC transactions
                • Technology and Information Systems
                  • 2015 FEI Remove data location restriction
                  • 2018 Application to Exempt Employee Information from 2015 Data Order
                  • Distribution mobile solution CPCN
                • Tilbury LNG
                  • Tilbury LNG Storage Expansion Project CPCN
                  • Tilbury property purchase CPCN
                • Transmission Integrity Management Capabilities (TIMC) Project
                  • Coastal Transmission System (CTS)
                  • Interior Transmission System
                • Vancouver low pressure system CPCN
                • Regional Gas Supply Diversity (RGSD)
                  • RGSD Development Account Application
                    • RGSD Development Account
                    • Progress Reports
                    • RGSD Cost Recovery Application
              • Customer care
                • FortisBC Energy Inc. and FortisBC Inc. Evacuation Rate Relief Tariff Amendment
                • Customer Care 2009 Application
                • Disposition of Prince George Customer Service Facility
              • Gas cost filings
              • Gas energy supply
                • Balancing gas charge reconsideration of order G-187-14
                • Balancing gas charge
                • Price risk management (PRM)
                  • 2011-2014 Price Risk Management (PRM) Plan
                  • 2014 Price Risk Management (PRM) Review Report
                  • 2015 Price Risk Management (PRM) Application
                  • 2017 Price Risk Management Annual Report
                  • 2017 Price Risk Management Plan
                • Transportation Service Report
                • Gas Supply Mitigation Incentive Program
                  • FEI GSMIP 2022-2025 Extension
                • Rate Schedule 30 Tariff Amendments
              • Natural gas for transportation (NGT)
                • Application for CNG Fueling at Annacis Island and Amendments to Rate Schedule 6P
                • Application for rate treatment of expenditures under the GGRR and prudency review of incentives
                • Application for Revised/Renewal Rates for Langford CNG Station
                • BFI compressed natural gas (CNG) refueling station CPCN application
                • CNG and LNG service for vehicles
                • GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C. Reg. 214/2016 OIC 609/2016
                • Rate Schedule 46
                  • 2021 Rates
                  • 2020 Rates
                  • 2019 Commodity and Tariff Changes
                • Application for CNG Fueling at the GFL Fueling Station in Abbotsford and Amendments to Rate Schedule 6P
                • Application for CNG Fueling at GFL Environmental in Abbotsford and Amendments to Rate Schedule 6P
                • Application for a CPCN to Expand the Annacis Island CNG Fueling Station
              • Operating Agreements
                • City of Armstrong Operating Agreement
                • FEI and City of Castlegar Application for an Operating Agreement
                • FEI Application for Approval of Operating Agreement with the City of Enderby
                • City of Kamloops Operating Agreement
                • FEI and City of Kelowna Application for Approval of Terms for an Operating Agreement
                • City of Nelson Operating Agreement
                • City of Prince George Operating Agreement
                • Town of Spallumcheen Operating Agreement
                • City of Surrey Operating Agreement
                • City of Trail Operating Agreement
                • City of Vernon Operating Agreement
                • City of Williams Lake Operating Agreement
                • City of Quesnel Operating Agreement
                • City of Penticton Operating Agreement
                • District of Summerland Operating Agreement
                • City of Merritt Operating Agreement
                • City of Salmon Arm Operating Agreement
                • FEI and City of West Kelowna Application for Approval of Terms for an Operating Agreement
              • Rate Design and Common Rates Applications
                • 2016 FEI rate design application
                • 2014 FEU common delivery rates methodology application
                • ​2013 FEU reconsideration and variance application of G-26-13
                • 2012 FEU common rates, amalgamation and rate design application
                • 2001 Terasen Gas rate design application
                • 1996 BC Gas rate design application
                • 1993 BC Gas rate design application phase B
                • 1991 BC Gas rate design application phase A
                • 2022 FEI and VIGJV Transportation Service Agreement 5-year Extension to November 1, 2027
                • 2023 FEI Cost of Service Allocation (COSA) Study and Revenue Rebalancing Application
              • Renewable Gas
                • 2010 Biomethane Program Application
                • 2012 Post Implementation Review Report and Application for Permanent Biomethane Program
                • 2013 Third-party suppliers regulatory process
                • 2015 Biomethane Energy recovery charge (BERC) rate methodology application
                • 2015 Biomethane purchase agreement with City of Surrey
                • 2018 City of Vancouver Biogas Purchase Agreement
                • 2019 Tidal Energy Biomethane Purchase Agreement
                • 2020 Faromor CNG Corporation Biomethane Purchase Agreement
                • 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement
                • 2020 REN International Corp. Biomethane Purchase Agreement
                • 2020 Dicklands Farms Biomethane Purchase Agreement
                • 2020 Bradam Canada Inc. Biomethane Purchase Agreement
                • 2020 Tidal Energy Biomethane Purchase Agreement
                • 2020 Lethbridge Biogas Biomethane Purchase Agreement
                • 2020 Quadrogen Biomethane Purchase Agreement
                • 2020 EPCOR Biomethane Purchase Agreement
                • 2020 Walker Biomethane Purchase Agreement
                • 2020 Biomethane Energy Recovery Charge (BERC) Rate Methodology G-133-16 Assessment Report
                • 2021 GVSDD (Metro Vancouver) Amending Agreements to the Biomethane Purchase Agreement
                • 2021 Shell North America (Canada) Inc. Biomethane Purchase Agreement
                • 2021 Capital Regional District Biomethane Purchase Agreement
                • 2021 Comprehensive Review and Application for Approval of a Revised Renewable Gas Program
                • 2021 Assai Biomethane Purchase Agreement
                • 2021 Net Zero Biomethane Purchase Agreement
                • 2021 Evergreen Biomethane Purchase Agreement
                • 2021 GrowTec Biomethane Purchase Agreement
                • 2021 Tidal Rockford Biomethane Purchase Agreement
                • 2021 Regional District of Fraser-Fort George Biomethane Purchase Agreement
                • 2021 Delta Biomethane Purchase Agreement
                • 2022 Archaea Biomethane Purchase Agreement
                • 2022 Linden Biomethane Purchase Agreement
                • BCUC Inquiry into the Acquisition of Renewable Natural Gas by Public Utilities in BC
                • 2022 Rimrock Biomethane Purchase Agreement
                • 2022 Fraser Valley Biogas Biomethane Purchase Agreement
                • 2023 American Organics
                • 2022 Lacombe Biomethane Purchase Agreement
              • Resource plans for natural gas
                • 2022 Long Term Gas Resource Plan
                • 2017 Resource plan for natural gas
                • 2014 Resource plan for natural gas
                • 2010 Resource plan for natural gas
                • 2008 Resource plan for natural gas
                • 2006 Resource plan for natural gas
                • 2004 Resource plan for natural gas
              • ROE and capital structure application
                • 2024 Equity Issuance Cost Deferral Account and Recovery of Equity Issuance Costs
                • 2022 BCUC Generic Cost of Capital
                • 2015 ROE and capital structure application for 2016
                • 2012 ROE and BCUC generic cost of capital proceeding
                • 2009 ROE and capital structure application
                • 2005​ ROE and capital structure application
              • Revenue requirements / Annual Reviews /Performance Based and Multi-Year Rate Plans
                • 2021 Annual Review for 2022 Delivery Rates
                • 2020 Annual Review for 2020 and 2021 Delivery Rates
                • 2020-2024 Multi-Year Rate Plan (FEI and FBC)
                • 2018 Annual Review of 2019 Rates
                • 2017 Annual review of 2018 rates
                • 2016 Annual review of 2017 rates
                • 2016 Depreciation and net salvage rate changes
                • 2015 Annual review of 2016 rates
                • 2015 Annual review of 2015 rates
                • 2014-2018 Performance based rate plan
                • 2012-2013 Revenue requirements applications
                • 2010-2011 Revenue requirements application
                • 2008 Annual review of 2009 rates
                • 2007 Annual review of 2008 rates
                • 2006 Annual review of 2007 rates
                • 2005 Annual review of 2006 rates
                • 2004 Annual review of 2005 rates
                • 2004-2009 Performance based rate plan
                • 2003 Annual review of 2004 rates
                • 2022 Annual Review for 2023 Delivery Rates
                • 2023 Annual Review for 2024 Delivery Rates
                • 2025-2027 Rate Setting Framework (FEI and FBC)
              • System extension and customer connection policies
                • 2015 System extension application
                • 2007 System extension and customer connection policies
                • 2018 Application for Change to System Extension Fund Pilot Program
                • 2020 System extension application
            • Fort Nelson gas submissions
              • Fort Nelson gas cost filings
              • Fort Nelson revenue requirements
              • Muskwa River pipeline crossing CPCN application
              • 2016 rate design application
              • 2019-2020 Revenue Requirements Application
              • 2004 Revenue Requirements Application
              • 2008 Revenue Requirements Application
              • 2009 Revenue Requirements Application
              • 2010 Revenue Requirements Application
              • 2011 Revenue Requirements Application
              • 2014 Revenue Requirements Application
              • 2015-2016 Revenue Requirements Application
              • 2017-2018 Revenue Requirements Application
            • Revelstoke gas submissions
              • Revelstoke gas cost filings
              • Revelstoke Propane Portfolio Cost Amalgamation Application
        • Our electricity utility
          • FortisBC's Electric Tariff
          • Electric BCUC submissions
            • Capital expenditure and system development plan
              • 2011 Capital expenditure plan
              • 2009-2010 Capital expenditure plan
            • Certificate of public convenience and necessity applications
              • Advanced metering infrastructure (AMI)
                • 2012 Advanced metering infrastructure (AMI) project
                • 2007 Advanced metering infrastructure (AMI) Project
              • Benvoulin substation project
              • Cooper conductor replacement (CCR) project
              • Corra Linn spillgates replacement project
              • Distribution substation automation project
              • Grand Forks Terminal Station Reliability CPCN Project
              • Kootenay operations centre CPCN project
              • Naramata substation project
              • Okanagan transmission reinforcement project
              • Kelowna Bulk Transformer Addition CPCN Project
              • A.S. Mawdsley Terminal Station Project
              • Fruitvale Substation Project
            • Code of conduct and transfer pricing policy - Electric
              • 2009 Revision
            • FBC Conservation and Energy Management (C&EM)
              • 2021 Demand Side Management Expenditures Request to Carryover 2021 Overspend
              • 2019-2022 DSM Expenditures Plan - FBC
              • 2018 Demand side management expenditures application
              • 2017 Demand side management expenditures application
              • 2015-2016 Demand side management expenditures application
              • FBC Annual Demand Side Management (DSM) Reports
              • 2023-2027 DSM Expenditures Plan
            • Electric vehicle charging stations
              • Deferral Account for Electric Vehicle Workplace and Fleet Charging Funding
              • Electric vehicle DCFC service rate application
              • Electric vehicle energy-based DCFC service rate application
              • Electric vehicle DCFC energy-based rate application
            • Electricity rates
            • Net metering tariff
              • 2017 Net metering tariff reconsideration application
              • 2016 Net metering tariff update application
              • 2009 Net metering tariff application
            • Rate design applications
              • 2017 rate design
              • 2009 Rate design
              • 2025 COSA and Revenue Rebalancing
            • Rate schedule 50 street lighting tariff
              • 2015 RS50 street lighting tariff application
              • 2017 RS50 street lighting tariff update application – type III
            • Residential conservation inclining block rate (RCR) or residential inclining block (RIB) rate
              • 2011 Application
            • Resource plans for electricity
              • 2021 Long-Term Electric Resource Plan and Long-Term Demand-Side Management Plan
              • 2016 Long term electric resource plan
            • Revenue requirements applications
              • 2021 Annual Review for 2022 Rates
              • 2020 Annual Review for 2020 and 2021 Rates
              • 2018 Annual Review for 2019 Rates
              • 2017 Annual review for 2018 rates
              • 2016 Annual review for 2017 rates
              • 2016 Treatment for major capital expenditures under the 2014-2019 PBR plan
              • 2015 Annual review for 2016 rates
              • 2015 Annual review for 2015 rates
              • 2014-2018 Multi-year performance based ratemaking plan
              • 2012-2013 revenue requirements application and integrated system plan
              • 2011 Revenue requirement
              • 2010 Revenue requirements
              • 2022 Annual Review for 2023 Rates
              • 2023 Annual Review for 2024 Rates
            • Self-generation policy
              • Self-generation policy stage 1 application
              • Self-generation policy stage II application
            • Solar
              • Ellison community solar pilot project application
            • Rate Schedule 38 Large Commercial Interruptible Tariff Application
            • Princeton Office Properties Disposition Application
            • Public Safety Power Shutoff (PSPS) Policy
          • Electricity rate design
      • Safety and Environmental Policy
      • Natural gas and electricity system safety
        • Natural gas pipeline safety
        • Electricity system safety
        • How we prepare for emergencies
    • News & stories
      • Media centre
      • Stories
      • Current promotions
        • Discover easy tips to help you save energy and money
    • Facilities, operations and energy information
      • Gigajoules: how natural gas is measured
      • FortisBC Huntingdon Inc. (HIPCO) natural gas facilities
      • Electricity facilities and operations
    • Projects and planning
      • Working in your neighbourhood
        • How we do visual gas line inspections
      • Resource planning 
        • Gas resource planning
          • Gas planning and engagement
        • Electricity resource planning
          • Electricity planning and engagement
      • Energy projects 
        • Current large-scale natural gas projects
          • Advanced gas meters
            • Project details and installation
            • Benefits and technology
            • Safety, security and privacy
            • AMI Schedule Map
        • Current electricity projects
          • Upper Bonnington Refurbishment Project
            • Upper Bonnington Refurbishment Project photo gallery
          • Call for power
      • Work with us: contractors and vendors
    • Subscribe to FortisBC news

Information alert

Stay connected during potential Canada Post service disruption. Learn more.

Disclaimer

We have updated the terms and conditions of our website regarding statements about the environmental benefits and climate-related effects of our products, services and business activities. These statements include forward-looking statements based on our assessment of the future, including assumptions, judgments and uncertainties. We encourage you to review the new terms of use.

Energy for a better B.C.

Check our progress

Check your online account to view billing and energy use, open, close or move your account, sign up for Equal Payment Plan, paperless billing, apply for rebates, and more.

View your account online

Log in to your FortisBC account

Don't have an account? Register now
Can't log in? Recover your User ID or Password

Start, stop or move service

Renewable Natural Gas

Find rebates

Understand your bill

Advanced gas meters

Find a contractor

  • Featured
  • Saving energy
  • Sustainability
  • Builders & developers

Ready for wildfire season: the steps we take and how you can prepare

Learn about the steps we take to help protect against wildfires all year-round and what you can do to prepare for possible wildfires and outages.

Save energy: five steps to keep your appliances in top shape

Regular maintenance helps keep your gas furnace, boiler, fireplace or tankless water heater running safely and efficiently. Plus we’ve got rebates.

Give your meter room to work

Keep your gas meter easy to access and hazard-free this summer. Trim back plants and move stored items to help ensure it’s safe and accessible at all times.

Energy-savings tips

Increasing your home's energy efficiency doesn't have to be costly or complicated. Check out our low- and no-cost solutions.

Help us test new technologies, get incentives

We recruit customers for pilot programs to test the energy-saving potential of newer technology. Could you be eligible for our next program?

Get in-store rebates on energy-efficient products

Get instant rebates at participating retailers on select connected thermostats and other energy-efficient products.

Learn more

Renewable and lower carbon energy

We're investing in renewable and lower carbon energy to make a positive contribution towards B.C.'s climate action goals now and in the future.

Environmental protection

Our goal is to sustain and enhance the habitats we work in, with environmentally-responsible project planning.

Our Sustainability Report

We're supporting the transition to a lower carbon energy future. Our annual Sustainability Report tracks our progress.

Read the report

Connect your project to gas or electricity

Install, move or remove gas and/or electricity service at your building site, and learn about our incentives.

Standards and guidelines for connecting to gas

What you need to know before you apply for gas service, special installation considerations and safety information.

Get expert advice on building with gas

Ask our energy solutions managers about extending gas service to your area, building with gas and factoring in Renewable Natural Gas.

Ask us

Previous Next

Electricity outages

Power outage? Electrical emergency? If you see downed power lines, stay at least 10 metres away and call the FortisBC Emergency Line at 1-866-436-7847 (24 hours) or dial 911.

See outage map

Smell gas?

Smell rotten eggs? It could be a natural gas leak. Stop what you’re doing. Go outside first, then call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or dial 911

Smell gas

Contact us

Natural gas

Phone
1-888-224-2710

Customer service hours
Monday to Friday 7 a.m. to 8 p.m. PST

Emergency number
1-800-663-9911 (24 hours)

Email us

Electricity

Phone
1-866-436-7847

Customer service hours
Monday to Friday 7 a.m. to 7 p.m. PST

Emergency number
1-866-436-7847 (24 hours)

Email us

Other contacts

Search fortisbc.com

Popular search terms
  • account login
  • gas bill
  • electricity
  • renewable
  • contractor

How was your experience on our website?

Did you find what you need? How can we make our website better? Please answer our brief survey if you have a moment.

Take the survey

Let's stay in touch

Sign up for Energy Moment, our monthly enewsletter with energy-saving tips, news, contests and the latest on rebates and offers! 

Subscribe

Please add a valid email address in the format "[email protected]".

Thank you for subscribing!

A confirmation email will be sent to you shortly.

It appears you need to confirm your email. Please click here to resend a confirmation email.

A confirmation email will be sent to you shortly.

  • Careers
  • Contact us
  • Privacy policy
  • Terms of use
  • Site map

Language Translation

FortisBC's website can be translated by using Google™ Translate. Google™ Translate may not be entirely compatible with some of the features of FortisBC's website, and some pages and items may not be translated, including but not limited to, online forms, plug-ins, image buttons, drop-down menus, graphics, photos, or portable document formats (PDFs).

The Google™ Translate tool is provided for informational purposes only. Google™ Translate is a third-party automated translator and may make mistakes or have inconsistencies. FortisBC assumes no responsibility for the accuracy of translations generated by Google™ Translate.

Language

FortisBC's website uses Google™ Translate.

Please select a language.

© 2025 FortisBC. All rights reserved.

Natural gas
1-888-224-2710
Monday-Friday
7 a.m. to 8 p.m.

Electricity
1-866-436-7847
Monday-Friday
7 a.m. to 7 p.m.

 

Media contact
1-855-322-6397
(24 hours)

FortisBC liquefied natural gas

FortisBC Alternative Energy Services

Talking Energy - FortisBC's projects

Our website uses cookies to help us create and deliver a more personalized experience for you. Read about the ways we use cookies and our commitment to protecting your privacy.
Link to Facebook Link to Instagram Link to LinkedIn Link to Threads Link to YouTube Link to Twitter