Open, close or move your account
Account Online is the fastest way to move your service to your new location or close your account. You can also call us or complete our online form.
Report natural gas emergencies
If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.
Report electrical emergencies or power outages
If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.
- Get energy-saving tips for your home, and reduce your energy bills
- Access programs for income-qualified customers to save energy
- Compare different heating options with our home energy calculator
- Find ways for your business to save money on energy bills
- Help your staff save energy with conservation campaigns
- Get expert advice from our account managers and technical advisors