Open, close or move your account
Account Online is the fastest way to move your service to your new location or close your account. You can also call us or complete our online form.
Report natural gas emergencies
If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.
Report electrical emergencies or power outages
If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.
Rebates & energy savings
Get money back on high-efficiency appliances, equipment and more.
Available for homes, businesses, industry, non-profits, new construction and income-qualified customers.