We’re here for you: support for customers affected by COVID-19

We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help. Our customer service representatives are here to assist you if you're facing financial difficulty for any reason.

Supporting British Columbia during the COVID-19 outbreak

Emergencies

Report natural gas emergencies

1-800-663-9911

If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages

1-866-436-7847

If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map