We’re here for you: support for customers affected by COVID-19

We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help. Our customer service representatives are here to assist you if you're facing financial difficulty for any reason.

Supporting British Columbia during the COVID-19 outbreak

Helping protect you from scams and fraud

Click or call before you dig

Before you dig in your yard or break ground on a job site, you need to find out where natural gas lines and other buried utilities are located to prevent damages and costly repairs. Get to know the three easy steps for digging safely.

Digging safety for homeowners

Digging safety for contractors

Emergencies

Report natural gas emergencies

1-800-663-9911

If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages

1-866-436-7847

If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map