Gas marketer complaints and contract disputes
We’re here to provide information and to assist you with logging a dispute if you have a complaint that can’t be resolved by contacting your gas marketer directly. However, FortisBC is not a party to your gas marketer dispute. Logged disputes are sent to the British Columbia Utilities Commission (BCUC) for mediation and adjudication.
Complaints about gas marketer business practices
If you don’t have a contract with a gas marketer but wish to log a complaint about a gas marketer’s business practices, you can do so at the BCUC website.
Disputing your contract with a gas marketer
- If you have a concern or problem, you should first attempt to resolve it by contacting your gas marketer directly.
- If would like to dispute the validity of your gas marketer’s contract, you can log a dispute—see directions below.
Overview of dispute process
Logging a dispute online
You can also log a dispute by calling