Understanding your net metering electricity bill

We’ve updated the look of your bill by adding a few lines of new information about your Kilowatt hour (kWh) Bank. 

You may recall that we received approval in 2018 from the BCUC to makes changes to the Net Metering program. One of these changes can be seen on your bill as the calculation and display of your Kilowatt Hour Bank balance.

We’ve created a sample residential bill below to explain each new line item. 

How to read your bill 

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Note: this is only a sample bill and may not reflect current electricity rates.

  1. Net Metering is made up of two line items on your bill:
    • Delivered XXX kWh is how many kilowatt hours of electricity that FortisBC delivered (DEL) to your home in a billing period.
    • Received XXX kWh is how many kilowatt hours of electricity we received (REC) from you in a billing period.
  2. Kilowatt hour (kWh) Bank is made up of three line items on your bill:
    • Opening balance shows the number of kilowatt hours that you had in your bank prior to any billing adjustments being made.
    • Adjustment this period shows the difference between how much electricity we delivered to you and how much electricity we received from you during a billing period. If you’ve generated less electricity than you’ve used in a billing period, you will see a debit.
    • Updated balance is the number of kilowatt hours you currently have in your bank as a result of any bill adjustments.

We’re here to help

If you have questions, please email or call us at 1-866-436-7847, Monday-Friday, 7 a.m. to 7 p.m.