Natural gas services

If you're a residential, business or industrial customer and you need to install, remove or move a natural gas line, or upgrade your natural gas service, we’ve got online service request tools here for you. If you have any questions, call us or email us using the contact information below.

Why choose natural gas

If you’re considering your energy options, natural gas is a safe, reliable source of energy that’s easy to use in your home or business.

Why choose natural gas

How to request a natural gas line

If your home or business isn’t connected to natural gas, we’ll show you how to request a new natural gas line.

Getting natural gas: it’s easier than you think

Manage your service request

Move or remove a natural gas line

If you’re renovating or demolishing a building, you can submit a request online or contact us to move or remove a natural gas line.

Move or remove a natural gas line

Find out where FortisBC provides natural gas service:

  • Check your address. Our interactive map will tell you if natural gas is available in your neighbourhood.

If you are experiencing issues with Internet Explorer, please try a different browser or call 1-888-224-2710 to speak with a customer service representative.

  • No natural gas in your area? Contact an energy solutions manager to see if we can bring natural gas to your neighbourhood.
  • See which areas we serve. Our service area map shows the general areas where we deliver natural gas in BC.

Open, close or move your account

If you need to open a new natural gas account, or if you’re moving or want to close your natural gas account with us, use our online tools.

Open, close or move your account

Natural gas appliances: cost-savings, convenience and comfort

Natural gas heating systems are up to 98 per cent efficient, and natural gas appliances provide comfort and convenience. Find out which natural gas heating and cooling and appliances are best for your home.