Sign In

FREE energy evaluation and upgrades

Improve the comfort and efficiency of your home, free of charge. The Energy Conservation Assistance Program (ECAP) provides income-qualified1 residential customers with a free home energy evaluation, energy-saving products and advice.

1Proof of income is required. For example, a family of four with an annual household income under $60,300 would be eligible for the program.

Eligibility requirements*

  1. You must have a residential electricity account with one of the following utilities:
    • BC Hydro, FortisBC, New Westminster, Grand Forks, Penticton, Summerland or Nelson Hydro  
  2. You must live in a detached house, duplex, townhouse or mobile home.
  3. You must have a combined household income no higher than the maximums below (proof of income required): 

    ​Household size Maximum household income
    ​1 person ​$32,400
    ​2 people ​$40,400
    ​3 people ​$49,600
    ​4 people ​$60,300
    ​5 people ​$68,400
    ​6 people ​$77,100
    ​7 or more people ​$85,800

*You can find a complete list of requirements under the applicable terms and conditions below. 

2Grand Forks, Penticton, Summerland or Nelson Hydro.

Program details

The offer includes:

  • a free, personalized home energy evaluation 
  • free installation of energy-saving products, including:
    • energy-saving light bulbs 
    • kitchen and bathroom faucet aerators
    • water-efficient showerheads 
    • hot water pipe wrap 
    • exterior door weatherstripping
  • free energy-efficiency advice to help you create a more comfortable home
Some homes3 may also qualify for:
  • an ENERGY STAR® certified refrigerator 
  • attic, wall and/or crawlspace insulation 
  • a high-efficiency natural gas furnace or a furnace rebate
Every home is different. Your evaluator will determine the energy-efficiency upgrades your home is eligible for. The installation of some products may require multiple visits. 
 
3Products installed depend on the individual characteristics of the home and other program criteria. Only FortisBC natural gas heated, FortisBC electrically heated or BC Hydro electrically heated single family homes, townhouses and duplexes are eligible for insulation upgrades. In addition, FortisBC natural gas heated homes must also meet consumption thresholds to qualify for insulation or furnace replacement. Other program criteria apply. Apartment units, mobile homes and homes with other heating fuel types are not eligible for insulation or furnaces. Offer subject to change. 

How to apply

If you’re a residential FortisBC electricity or municipal electricity customer:
  1. Review the terms and conditions.
  2. Print and fill out the Energy Conservation Assistance Program Application Form and sign the bottom of the second page. 
  3. If you rent your home, remember to provide the Landlord Consent Form
  4. Include proof of income for every member of the household 18 years or older by providing one of the following dated within the last year:
    • A Notice of Assessment for each member of your household over the age of 18. If you do not have this, please contact the Canada Revenue Agency
    • A monthly Social Assistance Report Form (stub) or download a copy of your Confirmation of Assistance form
    • A BC Housing Shelter Aid for Elderly Renters (SAFER) stub, acknowledgement letter or benefit change letter. 
    • Rental assistance acknowledgment or benefit change letter from BC Housing. 
    • National Child Benefit Supplement notice from the Canada Revenue Agency.
  5. Please ensure all information on your proof of income document is blacked out except for your name, income and effective date. 
  6. Send your completed application form to:

    FortisBC Energy Conservation Assistance Program
    100-1975 Springfield Road
    Kelowna, BC V1Y 7V7 

    OR, scan and email your application to ECAP@fortisbc.com.
If you’re a residential BC Hydro electricity or New Westminster electricity customer:
  1. Review the terms and conditions.
  2. Complete the application form and print and sign the bottom of the second page.
  3. If you rent your home, remember to provide the Landlord Consent Form.
  4. Include proof of income for every member of the household 18 years or older by providing one of the following dated within the last year:
    • A Notice of Assessment for each member of your household over the age of 18. If you don’t have this, please contact the Canada Revenue Agency.
    • A monthly Social Assistance Report Form (stub) or download a copy of your Confirmation of Assistance form.
    • A BC Housing Shelter Aid for Elderly Renters (SAFER) stub, acknowledgement letter or benefit change letter.
    • Rental assistance acknowledgment or benefit change letter from BC Housing.
    • National Child Benefit Supplement notice from the Canada Revenue Agency.
  5. Please ensure all information on your proof of income document is blacked out except for your name, income and effective date.
  6. Send you completed application form to:

ECAP Operations
PO Box 8910
Vancouver, BC V6B 4N1

We’ll notify you once we’ve reviewed your eligibility. If you qualify, the ECAP program delivery agent will contact you to arrange your home energy evaluation and installation of energy-saving products.

Help for housing providers

Bulk delivery of the Energy Conservation Assistance Program for housing organizations with multiple units is available. Housing providers work with the ECAP program delivery agents to coordinate the project with their tenants. This might include notifying tenants, holding a community meeting and helping to set up appointment schedules. To learn more, call:

  • 1-877-806-3242 if you’re a BC Hydro or New Westminster electricity customer
  • 1-866-436-7847 if you’re a FortisBC electricity or municipal electricity customer

Questions?

For more information, residential FortisBC electricity and municipal electricity customers can call 1-866-436-7847 or email ecap@fortisbc.com.

BC Hydro and New Westminster electricity customers can call 1-877-446-8855.