FortisBC purchases Stargas Utilities

FortisBC Energy Inc. (FortisBC) has successfully purchased the operating assets of Stargas Utilities Ltd. (Stargas Utilities), acquiring approximately 375 customers within the Silver Star Mountain Resort. Through this acquisition, customers within the Silver Star Mountain Resort will join FortisBC’s existing natural gas customer base. We expect to start transitioning accounts of current Stargas Utilities customers over to us starting July 4, 2022.

What are the benefits of being a FortisBC customer?

FortisBC is a leading energy solutions provider in BC, and current Stargas Utilities customers are joining our existing network of approximately 1.2 million customers receiving natural gas, electricity, Renewable Natural Gas and propane.

We have the resources and infrastructure in place to deliver safe and reliable energy, and a customer contact centre to support our customers by answering questions, helping with billing enquiries or helping find more information on our website.

By joining FortisBC, these customers will also have the opportunity to participate in our conservation and energy management incentive programs including high-efficiency appliance rebates, and our Renewable Natural Gas program.

How does FortisBC’s purchase of Stargas Utilities’ assets affect current Stargas Utilities customers?

These customers will start fresh as FortisBC customers. Customers will receive a final bill from Stargas Utilities and will then begin a new account with FortisBC. We will be transitioning customers in July 2022.

How does this impact the rates of current Stargas Utilities customers?

You will be charged current FortisBC rates.

Is it possible to see, and manage our account details online? Can we track our natural gas usage?

Absolutely. Once you become a FortisBC customer and receive online access via a tool called Account Online, you will be able to see and manage your account. You can also use a tool through Account Online called My Energy Use, to track how much energy you use and create customized plans to lower usage even further.

We're here to help

If you have any questions or comments, please email us at [email protected].