Accounts & billing

Find out how we set rates, how to read your natural gas or electricity bill and how to manage your account and payment options.

horizontal-line-fbc-red
Important flood events notice
If your family or business has been impacted by flood events, we are here to help.

Open, close or move your account

If you have natural gas or electricity service and just need to open an account, or if you’re moving or want to close your account, use our online tools to get the job done quickly.

Open, close or move your account

Paying your bill

Choose how to pay your bill and learn how to set up payment plans and paperless billing.

Payment options

Natural gas bills

See a sample bill, learn about your natural gas use or why your bill may be higher than expected.

Understanding your natural gas bill

Electricity bills

See a sample bill, learn about your electricity use or why your bill may be higher than expected.

Understanding your electricity bil

Rates

Learn how we set rates for different types of natural gas and electricity customers and what your rate is.

Meters and meter readings

Understand how meters work and how to read them, and know what to expect if your natural gas meter needs to be exchanged.

Scams and fraud

Learn about the most common types of utility scams and fraud, and how to protect yourself.

Unclaimed funds

Search our unclaimed funds database and file a request if you're a natural gas customer who may be owed money back.

Taking care of someone else's account

Learn about your options for helping an elderly family member or dependent with their bills and payments.