Accounts & billing

Find out how we set rates, how to read your natural gas or electricity bill and how to manage your account and payment options.

We’re always here for you: billing support for customers affected by COVID-19

We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help, waiving late fees, suspending disconnections and providing flexible payment options and repayment schedules for customers who deferred bill payments between April 1 and June 30, 2020.

Billing support for customers affected by COVID-19

Open, close or move your account

If you have natural gas or electricity service and just need to open an account, or if you’re moving or want to close your account, use our online tools to get the job done quickly.

Open, close or move your account

Paying your bill

Choose how to pay your bill and learn how to set up payment plans and paperless billing.

Payment options

Natural gas bills

See a sample bill, learn about your natural gas use or why your bill may be higher than expected.

Understanding your natural gas bill

Electricity bills

See a sample bill, learn about your electricity use or why your bill may be higher than expected.

Understanding your electricity bil

Rates

Learn how we set rates for different types of natural gas and electricity customers and what your rate is.