Accounts & billing
Find out how we set rates, how to read your natural gas or electricity bill and how to manage your account and payment options.
We’re always here for you: billing support for customers affected by COVID-19
We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help, waiving late fees, suspending disconnections and providing flexible payment options and repayment schedules for customers who deferred bill payments between April 1 and June 30, 2020.
Open, close or move your account
If you have natural gas or electricity service and just need to open an account, or if you’re moving or want to close your account, use our online tools to get the job done quickly.
Paying your bill
Choose how to pay your bill and learn how to set up payment plans and paperless billing.
Natural gas bills
See a sample bill, learn about your natural gas use or why your bill may be higher than expected.
Meters and meter readings
Understand how meters work and how to read them, and know what to expect if your natural gas meter needs to be exchanged.