Open, close or move your account

Manage your online account

From tracking your energy use to choosing how you get your bill to setting up a payment plan, creating an online profile for your FortisBC accounts gives you access to a variety of convenient self-serve options.

Benefits of your online account

Move your account

If you have a natural gas or electricity account with us and you’re moving to another location that has natural gas or electricity service installed, you can use your online account to give us the details of your move.

Move your residential, business or commercial account

 

Open an account

If your home or business has natural gas or electricity service installed and you just need to open an account with us, start here. 

Open a residential, business or commercial account

Security deposits

Close your account

If you need to close your natural gas or electricity account, or you no longer want to be part of the Renewable Natural Gas program, you can use your online account to cancel your service.

Close your residential, business or commercial account

Leave the Renewable Natural Gas program