Open, close or move your account

Manage your online account

Account Online provides a variety of convenient self-serve options like customizing an energy-savings plan for your home with the My energy use feature, choosing how you get your bill, setting up a payment plan and creating an online profile for your FortisBC accounts.

Benefits of your online account

Learn more about My energy use

Move your account

If you have a natural gas or electricity account with us and you’re moving to another location that has natural gas or electricity service installed, you can use your online account to give us the details of your move.

Move your residential, business or commercial account

 

Open an account

If your home or business has natural gas or electricity service installed and you just need to open an account with us, start here. 

Open a residential, business or commercial account

Security deposits

Close your account

If you need to close your natural gas or electricity account, or you no longer want to be part of the Renewable Natural Gas program, you can use your online account to cancel your service.

Close your residential, business or commercial account

Leave the Renewable Natural Gas program