Open, close or move your account
Move your account
If you have a natural gas or electricity account with us and you’re moving to another location that has natural gas or electricity service installed, you can use your online account to give us the details of your move.
Open an account
If your home or business has natural gas or electric service installed and you just need to open an account with us, start here.
Close your account
If you need to close your natural gas or electricity account, or you no longer want to be part of the Renewable Natural Gas program, you can use your online account to cancel your service.
Sign up for Renewable Natural Gas
Renewable Natural Gas works the same way as conventional natural gas, but it’s made from decomposing organic waste. If you’re a FortisBC natural gas customer, you can sign up through Account Online and join thousands of people who are supporting the growth of renewable energy in BC through this program.
Commercial & industrial services
We’ve got specialized energy services and tools for large commercial and industrial operations. Find out how we can help you today.