Open, close or move your account

Move your account

If you have a natural gas or electricity account with us and you’re moving to another location that has natural gas or electricity service installed, you can use your online account to give us the details of your move.

Move your residential, business or commercial account

Open an account

If your home or business has natural gas or electric service installed and you just need to open an account with us, start here. 

Open a residential, business or commercial account

When to pay a security deposit

Close your account

If you need to close your natural gas or electricity account, or you no longer want to be part of the Renewable Natural Gas program, you can use your online account to cancel your service.

Close your residential, business or commercial account

Leave the Renewable Natural Gas program

Sign up for Renewable Natural Gas

Renewable Natural Gas works the same way as conventional natural gas, but it’s made from decomposing organic waste. If you’re a FortisBC natural gas customer, you can sign up through Account Online and join thousands of people who are supporting the growth of renewable energy in BC through this program.