Natural gas safety

Natural gas is used in homes and businesses every day. Stay safe by taking care of your equipment.

Important COVID-19 notice
If you’re planning to dig, or excavate in your yard—whether for planting a tree or shrub, or installing fence posts—please consider if your dig is necessary during the COVID-19 crisis. If you hit a gas line, our crews must attend to repair it and relight affected homes. Help us keep our physical distance—and keep crews and the public safe. Delay your dig if possible.

Smell rotten eggs? It could be a gas leak.

If you smell an odour like rotten eggs or Sulphur, it could be a gas leak. Go outside and call the FortisBC Emergency Line at 1-800-663-9911 (24 hours) or 911.

Act fast

Appliance safety

Maintain your gas appliances and heating systems to keep them running safely and efficiently.

Appliance maintenance and safety

Natural gas meter safety

What you should do to keep the area around your meter clear.

Natural gas meter safety

Carbon monoxide safety

What to do if you suspect CO poisoning and how to prevent it.

Carbon monoxide safety

Find a licensed contractor

Our natural gas contractor directory has licensed and local professionals to install or service your natural gas equipment and appliances.