Rebate bundle: Income-qualified programs

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Furnace and boiler rebates – income qualified

Natural gas water heater rebates – income qualified

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Natural gas water heater rebates – income qualified

Income-qualified customers who upgrade to an eligible natural gas ENERGY STAR® water heater could qualify for a rebate ranging from $500 to $2,500.


  1. You must be a residential FortisBC natural gas customer.
  2. You must be replacing an existing water heater.
  3. Your combined annual household income (from all sources) must be below the maximum shown for your household size. Proof of income is required.

    Household size Maximum household income
    1 person $33,700
    2 people $42,000
    3 people $51,600
    4 people $62,600
    5 people $71,000
    6 people $80,100
    7 or more people $89,200
  4. You must have purchased, installed and paid in full for your water heater on, or after, April 1, 2019.
  5. Applications must be submitted within six months of the installation date.

Review all the terms and conditions.

Make sure the product you’re planning to purchase is eligible for a FortisBC rebate. Click the plus (+) sign to the right of the product type to search by manufacturer and model number.

Note: some results may include an asterisk “*” in place of characters. As long as the characters before and after the asterisk match your model number, your model is eligible.


Please enter a manufacturer or model number.

Manufacturer Model

Rebate details

If it’s time to replace your old water heater, you have choices beyond a standard storage tank, including high-efficiency tankless and condensing models. Compare each type below and choose a qualifying natural gas ENERGY STAR water heater for a rebate of up to $2,500. Note: combination heating and hot water system rebates are not available to income-qualified customers.

Upgrade  Rebate Features
Storage tank
Eligible models

Efficiency: good – energy factor (EF) of 0.67 to 0.70


  • can handle multiple, simultaneous demands for hot water
  • quick recovery means there’s less chance of running out of hot water (some units can heat up to five gallons per minute)


  • some heat will be lost through the flue gases exhausted to the outdoors
  • electrical outlet required, so it won’t work during a power outage

Average installed cost: $1,500 to $1,800
Life expectancy: 10 to 13 years

Condensing tankless
Eligible models

Efficiency: ultimate – EF of 0.90 to 0.99


  • heats water as you need it
  • takes up less space than a storage tank
  • can be wall mounted
  • condensing technology means heat from flue gases is recovered instead of lost, helping to save energy and costs


  • you may have to wait a few seconds for hot water when you turn on the tap
  • most won’t work during a power outage
  • requires a drain for water condensation leaving the system

Average installed cost: $4,000 to $4,900
Life expectancy: about 20 years

Condensing storage tank
Eligible models

Efficiency: ultimate – thermal efficiency (TE) of up to 98 per cent


  • offers the benefits of a standard storage tank with much higher efficiency
  • good for large households and can handle multiple, simultaneous demands for hot water
  • quick recovery means there’s less chance of running out of hot water (some units can heat up to five gallons per minute)


  • requires a drain for water condensation leaving the system

Average installed cost: $3,500 to $4,300
Life expectancy: 12 to 15 years

How can I tell if my water heater needs replacing?

There’s no repairing a leaky water heater. If you notice any of these signs it may be time to get a new one. You can purchase your water heater from a retailer, but to be eligible for this rebate it must be installed by a gas contractor licensed by Technical Safety BC.

  • leaking or pooling water on the top around the water connections and/or under or near the heater
  • rust stains on laundry or in showers or sinks may be evidence of rust buildup in the water heater
  • rusty water comes out of the taps
  • slow hot water recovery time – it takes longer to heat up water or the water doesn’t get as hot even though heat settings haven’t changed
  • bubbling or boiling noises in your tank as water heats up

How to apply

  1. If you wish, request a pre-qualification code. This will help the gas contractor installing your heating system know which rebates you're eligible for.
  2. Purchase a qualifying water heater and have it installed by a gas contractor licensed with Technical Safety BC licensed gas contractor. You can find a contractor by searching our online directory.
  3. Complete the income-qualified rebate application and include a copy of the paid invoice showing details of all work performed, including the purchase date, make and model number, the installation permit number and the gas contractor’s Technical Safety BC licence number. See a sample invoice for water heaters for specific requirements.
  4. Email or mail your completed application and copies of supporting documents, including your proof of income, within six months of the installation date to:


    Income-Qualified Space and Water Heating Program
    PO Box 9030
    Station L
    Surrey, BC V3T 5W3

    Note: if mailing, registered mail is recommended.

    Watch our short video to learn more about how to apply for your water heater rebates.

    Applications may take up to 90 days to process.

Start your rebate application

How do I show proof of income?

Submit a copy of one of the following for each member of your household over 18 years of age. 

  • Notice of Assessment (NOA): submit a copy of your NOA from the Canada Revenue Agency for a current income tax return. Black out all information except for your name, effective date and income (line 150 on NOA).
  • Social Assistance: submit your monthly cheque stub, or a printed copy of your Confirmation of Assistance if registered for My Self Serve.
  • Shelter Aid for Elderly Renters (SAFER): submit either your SAFER cheque stub, acknowledgment letter or benefit change letter from BC Housing.
  • Rental Assistance Program: submit your Rental Assistance Program acknowledgment or benefit change letter from BC Housing.
  • National Child Benefit Supplement: submit your benefit notice from Canada Revenue Agency.
  • Other income: if applicable, provide documentation of foreign, rental and/or other income.

How to get your Notice of Assessment

  • The NOA is the document Canada Revenue Agency sends you after filing your tax return. If you have your most current NOA, send us a copy with your application.
  • If you do not have your NOA, use Canada Revenue Agency’s My Account service to view and print a copy of your information.
  • You can also call them to request your NOA at 1-800-959-8281. Agents are available Monday-Friday, 9 a.m. to 5 p.m.

Third-party offers and services


For advice on options and incentives for energy-efficiency upgrades for homes, contact the CleanBC Energy Coach. Energy Coaches are trained energy-efficiency specialists who provide building-science based information about the options and opportunities to improve the energy efficiency of your home or building. Note: FortisBC is not responsible for any advice provided by the energy coach.

We’re here to help

If you have questions about this rebate, or are a contractor who is new to this program, call 1-877-446-8855 or email

1Every home is different. Installation costs are averages and can vary depending on the installation requirements in each home.
2This program is funded by FortisBC, the Province of British Columbia and the Government of Canada.