Ways to pay your bill

Have your payments automatically withdrawn from your bank account.

Log in to your bank’s website or call their telephone banking number. You’ll need your FortisBC account number (found at the top of your bill) and our payee descriptor: either FortisBC natural gas or FortisBC electricity.

Pay your bill at your local bank or financial institution. You’ll need to have your bill when you make the payment.

You can pay your natural gas or electricity bill with MasterCard, Visa or Visa Debit using KUBRA EZ-PAY, a third-party credit card payment service (service fees will apply for each transaction).

You have two options to make a payment with KUBRA EZ-PAY.

Note: both options include service fees for each transaction you make.

• By phone, toll-free:
• For natural gas, call 1-855-650-1562
• For electricity, call 1-855-963-1440
• Through KUBRA EZ-PAY's secure website:
• pay your natural gas bill
• pay your electricity bill

Once you make a payment, you’ll get a confirmation number. Keep this number for future reference.

About the service fee

If you choose to pay by KUBRA EZ-PAY, you’ll be charged a service fee for each transaction:

• 1.75% on the payment amount – if you use your Mastercard or Visa credit card
• 0.75% on the payment amount – if you use your Visa debit card

You can also pay your bill by cheque and mail it to us, or use a drop box at one of the locations below.

When writing your cheque, be sure to include your FortisBC natural gas or electricity account number on the front of your cheque.

Pay by mail

FortisBC - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC V6B 6M9

or

FortisBC - Electricity
PO Box 8970 Station Main
Vancouver, BC V6B 4E2

Pay by drop box

Pay your bill by drop box at one of the following locations:

• Surrey office
  16705 Fraser Hwy
  Surrey, BC V4N 0E8

• Kelowna office
  #300 - 750 Vaughan Ave
  Kelowna, BC V1Y 7E4

• Trail office
  1290 Esplanade Ave
  Trail, BC V1R 4T2

• Prince George office
  700 Kinsmen Place
  Prince George, BC V2M 0A8