Ways to pay your bill
Whether you’re a residential or commercial customer, we offer many ways to pay your natural gas and electricity bills. Choose what’s most simple and convenient for you.
Pre-authorized Payment Plan
Have your payments automatically withdrawn from your bank account.
Telephone or online banking
Log in to your bank’s website or call their telephone banking number. You’ll need your FortisBC account number (found at the top of your bill) and our payee descriptor: either FortisBC natural gas or FortisBC electricity.
At your bank or credit union
Pay your bill at your local bank or financial institution. You’ll need to have your bill when you make the payment.
You can pay your natural gas or electricity bill with MasterCard, Visa or Visa Debit using KUBRA EZ-PAY, a third-party credit card payment service (service fees will apply for each transaction).
Mail or drop box
You can also pay your bill by cheque and mail it to us; or, use a drop box at one of the open locations below:
Pay by mail
FortisBC - Natural Gas
PO Box 6666 Station Terminal
Vancouver, BC V6B 6M9
FortisBC - Electricity
PO Box 8970 Station Main
Vancouver, BC V6B 4E2
Pay by drop box
Pay your bill by drop box at one of the following locations:
- Surrey office
- Esplanade office in Trail
- Springfield office
Take care of someone else’s account
We realize some customers may not be able to pay their bill due to age, illness or ability. If you help an elderly family member or dependent with their bill, we can add you to their account. Find out how.
Large print bills
Call us to request your bill in large print.
- Natural gas customers: 1-888-224-2710, Monday-Friday, 7 a.m. to 8 p.m.
- Electricity customers: 1-866-436-7847, Monday-Friday, 7 a.m. to 7 p.m.
Haven’t received your bill yet?
Log in to Account Online or download our free mobile app to see your current balance.