Working in your neighbourhood

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Important COVID-19 notice
As a critical infrastructure service provider during the COVID-19 public health emergency, FortisBC crews working in your neighbourhood are there for good reason — ensuring you have the energy you need for your home and for essential service providers like hospitals, first responder agencies, care homes, pharmacies and grocery stores.

We can assure you that any maintenance work or service disruptions are necessary to keep the system running safely and reliably. By continuing with this work, we avoid the potential for larger and longer disruptions at a later time. Learn more about how we’re supporting BC during the COVID-19 public health emergency.
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We regularly maintain our infrastructure to ensure the safe and reliable delivery of energy to our customers. This includes upgrading electricity and natural gas lines – which may require crews to work along roads – as well as managing vegetation near our facilities and rights of way. We appreciate your patience and co-operation as we try to minimize disruptions and complete the work in your neighbourhood as quickly and safely as possible.

Note: project details and dates are subject to change. Check your local traffic report for updates on roadwork in your area.

Interior and Okanagan

All communities (Okanagan and Kootenays)

Inspection of electrical lines and pole structures

Updated on: April 2020

Project details: You may see crews in your community performing comprehensive inspections of our electric transmission and distribution lines and pole structures. FortisBC periodically performs comprehensive assessments of electrical infrastructure to determine the maintenance and upgrade work required to keep it to our codes and standards. The information they collect is critical to effectively plan maintenance and improvement projects.

Communities being assessed this year include Kelowna, Summerland, Penticton, Naramata, Oliver, Hedley, Bridesville, Rock Creek, Midway, Grand Forks, Christina Lake, Rossland, Castlegar, Trail, Warfield, Kaslo, Slocan City and South Slocan.

In some cases, a crew member or contractor may need to visit your property to access to these lines and structures. They will be easily identified by marked vehicles and will also carry appropriate identification. If anyone comes to your property claiming to be from FortisBC for other reasons, or if you want to confirm they are from FortisBC, please contact us at 1-866-436-7847.

Anticipated dates: April to October, weekdays between 8 am and 4 pm

For more information: Call 1-866-436-7847, Monday to Friday, 7 am to 8 pm or email electricity.customerservice@fortisbc.com.

City of West Kelowna

Old Okanagan Highway natural gas main upgrades

Updated on: June 19, 2020

Project details: From now until the end of June, crews will be upgrading a natural gas main line along the eastside of Old Okanagan Highway between Reece and Gosset Roads. This investment in the natural gas system will make sure we can meet the long-term energy needs of customers in this growing community.

The highway will remain open during construction periods, but there will be traffic controls in place including reduced speed zones, sections of single-lane, alternating traffic and limited street parking along the construction route. Please plan your route accordingly.

For the safety of our crews and residents in the area, we ask that drivers follow all construction signage. We appreciate the public’s patience as our crews work to complete repairs safely and as quickly as possible.

Anticipated dates: Construction will typically take place from 7 am to 5 pm, weekdays.

For more information: Call 1-888-224-2710, Monday to Friday, 7 am to 8 pm. You can also email gas.customerservice@fortisbc.com.

City of Kelowna

Sexsmith substation upgrades

Updated on: June 10, 2020

Project details: From now until the middle of August, crews will be upgrading a new transformer at the Sexsmith substation. This work is a part of a $6 million investment in the electricity system in Kelowna to support increased customer growth and meet the long-term energy needs of customers in the area.

Work is happening from Sexsmith Road, from Highway 97 along Pinto Road and Appaloosa Road to Arab Court. We are not anticipating any service interruptions to our customers. Disruptions are limited to excavations across and through roadways and customer driveways. Sections of side streets may be reduced to single-lane, alternating traffic if necessary.

For the safety of our crews and so that work can be completed as quickly as possible, we are asking drivers to avoid construction area if possible, and if they are in the area, keep a look out for our crews, drive carefully and follow the instructions on the construction signage.

Anticipated dates: Construction will typically take place from 7 am to 5 pm, weekdays.

For more information: Call 1-866-436-7847, Monday to Friday, 7 am to 8 pm. You can also email electricity.customerservice@fortisbc.com

Kelowna – Lake Country

Natural gas distribution line extension

Updated on: January 2020

Project details: The electric and natural gas line upgrades are now complete and in service. We return in the spring to complete the paving work. This may require traffic controls. Thanks for the patience of the community and the consideration of drivers throughout this project.

Date: Spring 2020

For more information: Contact Shelley Martens at 250-718-7041 or by email shelley.martens@fortisbc.com.

Naramata and Penticton

Electrical transmission line routine maintenance

Updated on: March 2020

Project details: Between now and June 2020, we’ll be upgrading and repairing a 16-kilometre section of electric transmission line that runs between Arawana Substation on Debeck Road in Naramata to two Penticton substations: the RGA Substation on Carmi Avenue and the Westminster Avenue Substation.

This work is part of the routine maintenance we do to keep the electrical system operating according to modern-day standards.

There may be traffic controls and occasional detours in place during construction so please plan your route accordingly to avoid delays. For the safety of our crews and residents in the area, we ask that drivers follow all construction signage. We appreciate the public’s patience as our crews complete the maintenance work safely and as quickly as possible. 

To maintain service to customers in the area, the high-voltage lines will remain energized during most of the construction work, please keep a safe distance away. There will also be at least one planned power outage. We’re working to schedule this overnight in mid-May and will work to notify affected customers.

We would like to remind residents that nearby businesses will remain open throughout the duration of the work. 

Date: March to June 2020 with construction typically taking place from 7 a.m. to 5 p.m. weekdays and on occasional evenings and weekends.

For more information: Call 1-866-436-7847, Monday to Friday, 7 a.m. to 7 p.m. You can also email electricity.customerservice@fortisbc.com.

Oliver to Princeton

Highway 3 from Oliver to Princeton

Updated on: April 30, 2020

Project details: As part of keeping the electric system safe and reliable, FortisBC is upgrading approximately 100-kilometres of our electric transmission system between Princeton and Oliver this year. 

This project combines several maintenance initiatives into one project, such as pole replacements and equipment upgrades, which allows us to complete the work more efficiently and affordably, and with fewer disruptions. This work will make sure the system continues to operate to modern standards for years to come.

There will be traffic controls and occasional detours in place during construction so please plan your route accordingly to avoid delays. Residents in the areas may also hear noise during periods of work. For the safety of our crews and residents in the area, we ask that drivers follow all construction signage. We appreciate the public’s patience as our crews work to complete repairs safely and as quickly as possible.

Anticipated dates: Construction will typically take place starting the end of April from 7 a.m. to 5 p.m. on weekdays. We will pause the project if there is risk of wildfire and resume work in the fall.

For more information: Call 1-866-436-7847, Monday to Friday, 7 a.m. to 8 p.m. You can also email electricity.customerservice@fortisbc.com.

Spallumcheen

Natural gas distribution line construction

Updated on: April 20, 2020

Project details: FortisBC crews are installing 7 kilometres of natural gas line in the Township of Spallumcheen along Lansdowne Road between McLeery and Hullcar Roads.

We don’t anticipate any interruption to service for our customers in the area, however, work may affect traffic at certain times. For the safety of our crews and fellow travelers in the area, please use caution around the work site, and follow all flagger instructions.

Local residents may temporarily smell rotten eggs when construction is complete. This is routine, although we always encourage anyone who has concerns to go outside and dial 911 immediately. 

Anticipated dates: Work will occur from now to about May 8, 2020, between 7 a.m. and 5 p.m., Monday to Fridays. 

For more information: Call 1-888-224-2710, Monday to Friday 7 a.m. to 8 p.m. or email gas.customerservice@fortisbc.com

Vancouver Island and Sunshine Coast

Port Alberni

Port Alberni Town Station upgrades

Updated on: June 16, 2020

Project details: From June to September, we’ll be upgrading an existing natural gas station located at Wallace Road and 21st Avenue. FortisBC will be installing line heaters to prevent ice buildup from forming around pipes and valves and causing service disruptions.

This is an approximate $1 million investment into the natural gas system in Port Alberni to make sure energy continues to flow safely and reliably to the nearby community.

The majority of work will take place within an existing station on utility rights-of-ways and existing roadways. Although public impacts are expected to be minimal, there will be construction vehicles and some general construction noise during construction periods. Nearby residents may also smell of rotten eggs when the new equipment is tied, which is expected to last one day in mid-July. FortisBC does not anticipate any service disruptions to customers.

For the safety of our crews and residents in the area, we ask that drivers follow all construction signage. We appreciate the public’s patience as our crews work to complete repairs safely and as quickly as possible.

Anticipated dates: Construction will typically take place from 7 am to 5 pm, weekdays.

For more information: Call 1-888-224-2710, Monday to Friday, 7 am to 8 pm. You can also email gas.customerservice@fortisbc.com.

Lower Mainland and Fraser Valley

Delta

Tilbury LNG expansion project: construction complete

Updated on: May 22, 2019

Project details: On October 21, 2014, we started construction of a $400-million expansion project at our Tilbury LNG facility. This includes building a new storage tank and additional liquefaction equipment to help meet the growing demand for liquefied natural gas for transportation, remote communities and industry.

Start and end dates: The first phase of our Tilbury LNG Expansion Project is now in service and producing LNG for our customers.

For more information: Visit the project page at talkingenergy.ca or email us at talkingenergy@fortisbc.com.

Abbotsford

Gas line upgrades for Compressed Natural Gas station

Updated on: January 2020

Project details: Last year, we constructed a three-kilometre natural gas line along Gladys Avenue to the BC Transit bus depot.  The line is now in service.

We will return in the spring to complete the paving work.

Anticipated dates: TBD

For more information: Call 1-888-224-2710, Monday to Friday, 7 a.m. to 5 p.m. You can also email gas.customerservice@fortisbc.com.

Vancouver

East Kent Avenue seismic upgrade

Updated on: May 27, 2020

Project details: We are upgrading about 300 metres of gas line on East Kent Avenue South in Vancouver to improve our natural gas system’s seismic resilience. Construction will take place west of Jellicoe Street, near Riverfront Park. Early works will start in June including temporary removal of some lighting the area, and tree pruning and removal. We will update the local community ahead of construction starting, including of required changes to traffic and parking in the area. Our goal is to complete work safely and as quickly as possible.

Start and end dates: Construction is expected to take about five months and we anticipate work will start late June or early July.

For more information: Contact the project team at gaslineupgrades@fortisbc.com or 604-592-7494.