Billing and rates

As your utility, it’s our job to deliver the natural gas, electricity or propane you need, safely and reliably, 24 hours a day, seven days a week. It’s also our job to make sure the rates we pass on to you are fair.

Natural gas bills

See a sample bill, learn about your natural gas use or why your bill may be higher than expected.

Understanding your natural gas bill

Electricity bills

See a sample bill, learn about your electricity use or why your bill may be higher than expected.

Understanding your electricity bill

Making sure your rates are fair and competitive

We’re regulated by the British Columbia Utilities Commission (BCUC), an independent agency of the BC government. This means we must file rates, changes in rates and other rate matters with the BCUC for approval to make sure you receive fair and competitive rates.