Billing and rates
As your utility, it’s our job to deliver the natural gas, electricity or propane you need, safely and reliably, 24 hours a day, seven days a week. It’s also our job to make sure the rates we pass on to you are fair.
Natural gas bills
See a sample bill, learn about your natural gas use or why your bill may be higher than expected.
We’re here to help
We work with our customers to help solve high bill problems year-round, not just in the winter months. If your bill is high, we’ll work with you to find a solution that may include payment arrangements. For example, we offer an Equal Payment Plan if you want to pay a fixed monthly payment. Call us at 1-888-224-2710, Monday-Friday, 7 a.m. to 8 p.m.
Making sure your rates are fair and competitive
We’re regulated by the British Columbia Utilities Commission (BCUC), an independent agency of the BC government. This means we must file rates, changes in rates and other rate matters with the BCUC for approval to make sure you receive fair and competitive rates.