Meter exchanges

Every few years, under Innovation, Science and Economic Development Canada guidelines, we exchange and test a range of natural gas meters for homes and businesses. We do this to ensure your meter continues to be accurate, safe and reliable.

Arranging a meter exchange appointment

When your meter needs exchanging, we’ll call to arrange a convenient time for our FortisBC technician to come to your home or business. 

To do the exchange, your natural gas service will be shut off temporarily so our technician can safely do the work. After the exchange is done, the technician will need to enter your home or business to relight your heating system and appliances. 

Important: we’ll try several times to contact you to set up an appointment, but if we don’t get a hold of you it may be necessary to go ahead with the meter exchange. If that happens, we will temporarily shut off your gas service to do the exchange. We’ll then leave a contact card on your door asking you to call us. This is so we can set up a time for our technician to return to relight your appliances.  

What you can expect

Exchanging your meter will take about 30 to 45 minutes from start to finish. There is no cost to you. This work is part of our routine maintenance program. 

FortisBC is accredited as a meter service organization. This recognized status is based on federal government approval of our quality assurance programs. We also meet international standards for quality control.

When our FortisBC technician arrives, they will:

  • take the last reading on your current meter
  • shut off the gas
  • remove the meter
  • put the new meter on
  • take a new reading
  • turn the gas back on
  • come inside and relight your appliances

Safety and security

We all love our pets, but even the friendliest of dogs can become protective of their home. If you have a meter exchange scheduled, please keep your dog inside or away from the meter so our technician can do their job safely and efficiently.

We also care about your personal safety and want you to feel comfortable before letting us into your home or business. All FortisBC employees carry photo identification. If someone approaches you claiming to work for FortisBC, ask to see identification. You can also call us at 1-888-593-8772 to verify that a FortisBC service technician has been working in your area.