Meter exchanges

Every few years, under Innovation, Science and Economic Development Canada guidelines, we exchange and test a range of natural gas meters for homes and businesses. We do this to ensure your natural gas meter continues to be accurate, safe and reliable.

Arranging a meter exchange appointment

Through the current COVID-19 pandemic, as the activity in the province begins return to normal, we will be resuming our meter exchange program.

In alignment with the provincial COVID-19 response plan, we’re only exchanging meters for customers who are required to have their natural gas meters replaced and are comfortable relighting their own natural gas appliances safely by themselves, or who have self-igniting appliances. This avoids having a technician enter their home to relight natural gas appliances.

When your meter needs exchanging, we’ll call to you to let you know, and confirm if you are comfortable relighting your own natural gas appliances after we exchange your meter, or if you have self-igniting natural gas appliances. If the answer to either of the above is “yes,” we’ll arrange a convenient time for our FortisBC technician to come and exchange your natural gas meter. 

To do the exchange, your natural gas service will be shut off temporarily so our technician can safely do the work. After the exchange is done, you will be instructed by the technician to relight your natural gas appliances. If you would like, our technician can stay outside your door to provide guidance. We will not enter your home unless it’s an emergency. 

Note: We’ll continue to update this webpage over the coming months as we evaluate new and better ways to serve our customers.

What you can expect

Exchanging your meter will take about 30 to 45 minutes from start to finish. There is no cost to you. This work is part of our routine maintenance program. 

FortisBC is accredited as a meter service organization. This recognized status is based on federal government approval of our quality assurance programs. We also meet international standards for quality control.

When our FortisBC technician arrives, they will:

  • take the last reading on your current meter
  • shut off the gas
  • remove the meter
  • put the new meter on
  • take a new reading
  • turn the gas back on
  • give you the “all clear” to relight your appliances and support you as need be

Safety and security

We all love our pets, but even the friendliest of dogs can become protective of their home. If you have a meter exchange scheduled, please keep your dog inside or away from the meter so our technician can do their job safely and efficiently.

We also care about your personal safety and want you to feel comfortable. All FortisBC employees carry photo identification. If someone approaches you claiming to work for FortisBC, ask to see identification. You can also call us at 1-888-593-8772 to verify that a FortisBC service technician is, or has been, working in your area.