Stories
Viewing stories about: Customer service
Stories
AMI milestone! 100K advanced meters connected to the network
The Gas AMI Project to modernize our gas metering infrastructure has reached a significant milestone: 100K meters connected to the network so far.
November 5, 2025
Wireless advanced meter exchange in fall and winter
FortisBC continues wireless advanced meter exchanges as weather in British Columbia gets colder. Here is a summary on what gas customers need to know.
August 19, 2025
Advanced gas meters are coming: what customers need to know
We’re upgrading our gas customers’ meters to wireless meters. Find out what you need to know before, during and after the meter exchange.
February 24, 2025
Inclusive excellence: building a safe and welcoming workplace
Our efforts to demonstrate leadership in creating an inclusive and diverse workplace have helped to earn us kudos as one of the province’s best employers.
October 30, 2024
Common online scams exposed: Learn how to protect your personal information
Scammers often pose as FortisBC online. Read about three common online scams and learn how to protect your personal information from fraudsters.
July 8, 2024
Two dedicated leaders demonstrate a culture of belonging
We sat down with two women from our leadership team to learn about the actions we’re taking to inspire inclusion and cultivate a culture of belonging.
March 6, 2024
6 energy-efficient gifts that make perfect holiday presents
Give a gift that keeps on giving this holiday season with an energy-efficient present that will help that special someone save energy and money.
November 27, 2023
AMI milestone! 100K advanced meters connected to the network
The Gas AMI Project to modernize our gas metering infrastructure has reached a significant milestone: 100K meters connected to the network so far.
November 5, 2025
Wireless advanced meter exchange in fall and winter
FortisBC continues wireless advanced meter exchanges as weather in British Columbia gets colder. Here is a summary on what gas customers need to know.
August 19, 2025
Advanced gas meters are coming: what customers need to know
We’re upgrading our gas customers’ meters to wireless meters. Find out what you need to know before, during and after the meter exchange.
February 24, 2025
Inclusive excellence: building a safe and welcoming workplace
Our efforts to demonstrate leadership in creating an inclusive and diverse workplace have helped to earn us kudos as one of the province’s best employers.
October 30, 2024
Common online scams exposed: Learn how to protect your personal information
Scammers often pose as FortisBC online. Read about three common online scams and learn how to protect your personal information from fraudsters.
July 8, 2024
Two dedicated leaders demonstrate a culture of belonging
We sat down with two women from our leadership team to learn about the actions we’re taking to inspire inclusion and cultivate a culture of belonging.
March 6, 2024
6 energy-efficient gifts that make perfect holiday presents
Give a gift that keeps on giving this holiday season with an energy-efficient present that will help that special someone save energy and money.
November 27, 2023
