Updated March 13, 2026

We’re upgrading our gas customers’ meters to wireless advanced meters through the Gas Advanced Metering Infrastructure (AMI) Project. Let’s shed some light on what the meter exchange means for our customers and what customers need to know before, during and after their meter exchange.

Modernizing our gas meter infrastructure

Some customers have already had their meters upgraded to advanced meters during our regular meter maintenance program. The rest of our more than 1.1 million gas customers will have their meters exchanged between 2025 and 2028. 

Darren Julyan, FortisBC’s AMI program director

Darren Julyan, FortisBC’s AMI program director, explains why it’s important to make these changes to our gas system now. “Our gas meter technology hasn’t substantially changed in more than 100 years. This is a crucial update that will modernize our metering technology. Wireless advanced meters are widely and safely used by utilities across North America. The meters will provide additional customer service benefits and safety enhancements.”

Advanced meter benefits

Once the advanced meters are connected to our private wireless network¹, some of the future benefits they will provide include:

Increased convenience

• As benefits become available throughout the project, gas customers will be able to access information about their daily gas use through Account Online.

• We won't need to read meters manually in most cases.

Safety enhancements

• With advanced gas meters, we’ll have the ability to disconnect gas remotely if we become aware of an emergency situation, such as a gas leak, wildfire, flood or earthquake.

What to expect during the meter exchange process

To learn more about the meter exchange process, we joined a FortisBC technician at a customer’s home to watch a meter exchange. After the work was complete, we had an opportunity to talk to the customer about his experience.

The meter exchange was super easy, smooth and efficient. The technician came to the door and identified himself, then explained why he was exchanging the meter. He also walked me through the steps—what would happen during the exchange. He had to turn the gas off temporarily, but it was only for a couple of minutes.

After the exchange he relit the gas and came into our home to see if any appliances needed to be reset— they didn’t. We have newer appliances, so everything came back on automatically.

Jim Michaux, Aldergrove homeowner and FortisBC gas customer

What to know before your meter exchange

Meters will be gradually exchanged across the province, between 2025 and 2028. We’ll attempt to notify residents in advance when we plan to exchange meters in their community. Here’s what you need to know before the day of the exchange:

• We’re booking gas meter exchange appointments in fall and winter at properties where gas service is likely to be interrupted to make sure someone is home so we can relight gas appliances right away. This is to minimize interruptions to home heating. For more information, you can read our wireless advanced meter exchange in fall and winter blog post.
• The exchange process is different in the spring and summer. In most cases, customers don’t need to be present during warmer months, although booking an appointment is still an option when we’re in your area.
• If your address requires an appointment, we’ll attempt to arrange one with you when we’re in your area.

Please note, appointments for advanced meter exchanges are also weather dependent, which means we might be able to complete the exchange without an appointment during periods of mild weather in fall and winter.

• There is no charge for the new advanced meter except for the radio-off option.
• To assist our crews with the exchange, and to ensure safe operation of the meter, please keep the area around the meter clear of shrubs, debris, vehicles or stored items that may be blocking access.
• In the winter, please make sure your meter is free of ice and snow.

What to expect on the day of your meter exchange

From a knock at your door, to relighting your gas appliances, here is what to expect on the day of your meter exchange:

• Before the technician begins their work, they’ll present you with identification, confirming they’re a FortisBC employee or approved contractor, and authorized to conduct the meter exchange.
• To safely complete their work, the technician may need to temporarily shut off your gas service.
• If your gas service is temporarily shut off and you are not present, the technician will leave behind information about who to contact to get your appliances relit.

Our commitment to safety

Advanced meters have undergone rigorous testing to ensure accuracy, safety and integrity. They’re approved for use by Measurement Canada and meet Canadian Standards Association certification, as well as the radio frequency safety standards set out by Health Canada.

When it comes to meter installation, Darren says the importance of closely following standard safety practices can’t be overstated. “We prioritize safety in everything we do. Safety is one of FortisBC’s guiding principles. Our technicians follow stringent safety protocols and procedures when conducting meter work.”

Darren points out that FortisBC already has a great deal of experience installing advanced meters. “We safely conduct up to 60,000 meter exchanges annually as part of our regular meter maintenance program. Plus, we upgraded our electricity customers to advanced meters more than 10 years ago.”

If you have questions, or would like more information, visit the Gas AMI Project page and sign up for our newsletter to receive project updates.

¹We’ll advise customers when benefits are available in their area. While we encourage everyone to take advantage of the benefits advanced meters offer, there will be a radio-off option for those who want to have their gas meter read manually.