Stories
Viewing stories about: Customer service
Stories
How to help avoid climbing energy bills during a heat wave
Tips to help you optimize your energy use and help avoid climbing energy bills before, during and after a heat wave.
July 1, 2023
Heat pump vs furnace? How to choose the best heating system for your home
Time to replace your heating system? We know there's a lot to consider so we've pulled together some common scenarios to help you make an informed decision.
March 29, 2023
What it takes to restore power after a winter windstorm
A January windstorm brought with it some of the most extreme and challenging conditions our power line technicians face in the field.
February 11, 2021
7 tips to help you save on your energy bills during a cold snap
Colder than usual temperatures can lead to higher monthly energy bills but we have some tips to help manage your winter energy use.
January 12, 2021
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
Door to door scams and learn how to protect yourself
Scammers have posed as FortisBC representatives who go door to door trying to deceive our customers. Here are some strategies to guard against their tactics.
January 22, 2019
What are all these line items on my FortisBC natural gas bill?
We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019
7 things to know about how we restore your service after a forest fire
If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017
How to help avoid climbing energy bills during a heat wave
Tips to help you optimize your energy use and help avoid climbing energy bills before, during and after a heat wave.
July 1, 2023
Heat pump vs furnace? How to choose the best heating system for your home
Time to replace your heating system? We know there's a lot to consider so we've pulled together some common scenarios to help you make an informed decision.
March 29, 2023
What it takes to restore power after a winter windstorm
A January windstorm brought with it some of the most extreme and challenging conditions our power line technicians face in the field.
February 11, 2021
7 tips to help you save on your energy bills during a cold snap
Colder than usual temperatures can lead to higher monthly energy bills but we have some tips to help manage your winter energy use.
January 12, 2021
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
Door to door scams and learn how to protect yourself
Scammers have posed as FortisBC representatives who go door to door trying to deceive our customers. Here are some strategies to guard against their tactics.
January 22, 2019
What are all these line items on my FortisBC natural gas bill?
We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019
7 things to know about how we restore your service after a forest fire
If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017
