We’re here for you: billing support for customers affected by COVID-19

We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help, waiving late fees, suspending disconnections and providing flexible payment options and repayment schedules for customers who deferred bill payments between April 1 and June 30, 2020.

Billing support for customers affected by COVID-19

Protect yourself from scams and fraud

Your safety is our priority. We’re aware that scammers and fraudsters are taking advantage of the COVID-19 outbreak and may phone or send texts, phishing emails or post on social media, threatening to disconnect your service. We’ve suspended all service disconnections for any financial reasons at this time.

Protect yourself


Report natural gas emergencies


If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages


If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map