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FortisBC is warning customers of fraudulent text and email messages

March 19, 2018
Last updated: 2:50 pm

Our customers have recently reported to us that they have received fraudulent text and email messages claiming to be from FortisBC.

The text or email message advises of a credit balance and prompts the recipients to click on the provided link to enter their banking information for the credit to be refunded.

If you receive a message like this, it’s not from FortisBC

FortisBC does not request personal or banking information via text or email for the purposes of sending a customer a credit.

We take the security and privacy of our customers very seriously

Customers can be certain they are speaking to a legitimate FortisBC customer service representative if they call FortisBC directly using a number published on our statements or online. The representative can help with any account issues.

Protecting yourself from fraudulent activity

Customers can report fraudulent activity to Canada Anti-Fraud 1-888-495-8501 or online. If you have been the victim of fraudulent activity, report it to your local RCMP.

For additional information about how to spot a fraud and protect yourself, visit the Canadian Anti-Fraud Centre.