Stories

Viewing stories about: Customer service

Customer insight creates a better website

Our website has a new look and improved functionality, thanks to customer input. Check out our most-frequently visited pages, and learn how you can help us make the site even better.
February 6, 2019

Door to door and digital scams: How to protect yourself

Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.
January 22, 2019

What are all these line items on my FortisBC natural gas bill?

We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019

Confused about rate design? We can help.

Get the facts about our proposed changes to rate design and what these could mean to you.
February 22, 2018

Economic relief available for businesses impacted by the wildfires

​A hotline is in place to help BC businesses following the devastating fires impacting central British Columbia.
August 25, 2017

7 things to know about how we restore your service after a forest fire

If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017

Customer insight creates a better website

Our website has a new look and improved functionality, thanks to customer input. Check out our most-frequently visited pages, and learn how you can help us make the site even better.
February 6, 2019

Door to door and digital scams: How to protect yourself

Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.
January 22, 2019

What are all these line items on my FortisBC natural gas bill?

We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019

Confused about rate design? We can help.

Get the facts about our proposed changes to rate design and what these could mean to you.
February 22, 2018

Economic relief available for businesses impacted by the wildfires

​A hotline is in place to help BC businesses following the devastating fires impacting central British Columbia.
August 25, 2017

7 things to know about how we restore your service after a forest fire

If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017