Stories

Viewing stories about: Customer service

Natural gas rates and your bill

Questions answered about your natural gas bill and the latest rates and charges, including the carbon tax.
March 1, 2019

Door to door and digital scams: How to protect yourself

Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.
January 22, 2019

What are all these line items on my FortisBC natural gas bill?

We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019

Wondering how electric rates are set? We’re here to help.

FortisBC reviews its rate structure regularly to make sure the costs to provide quality electricity service are distributed fairly across customers.
February 22, 2018

Economic relief available for businesses impacted by the wildfires

​A hotline is in place to help BC businesses following the devastating fires impacting central British Columbia.
August 25, 2017

7 things to know about how we restore your service after a forest fire

If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017

Natural gas rates and your bill

Questions answered about your natural gas bill and the latest rates and charges, including the carbon tax.
March 1, 2019

Door to door and digital scams: How to protect yourself

Over the last few weeks we have been receiving calls from concerned customers that salespeople have been soliciting door-to-door and asking to come into their homes to see or service their appliances.
January 22, 2019

What are all these line items on my FortisBC natural gas bill?

We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019

Wondering how electric rates are set? We’re here to help.

FortisBC reviews its rate structure regularly to make sure the costs to provide quality electricity service are distributed fairly across customers.
February 22, 2018

Economic relief available for businesses impacted by the wildfires

​A hotline is in place to help BC businesses following the devastating fires impacting central British Columbia.
August 25, 2017

7 things to know about how we restore your service after a forest fire

If you’re returning from evacuation after a wildfire, here are seven things you need to know about our restoration activities.
July 21, 2017