Heat pump water heater rebate

If it’s time to replace your water heater, consider upgrading to a high-efficiency electric heat pump model – they are up to 200 per cent energy efficient and use warmth from ambient air to heat water in the storage tank.

Before beginning work, make sure you qualify for this rebate by reviewing the Program Rebate Requirements, as outlined in the terms and conditions and the eligibility and rebate details below.


  1. You must be a residential FortisBC or municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro.
  2. The home must be a single-family, duplex, row, townhouse or mobile home on a permanent foundation.
  3. Your existing water heater must be a standard electric storage tank in working order. Emergency replacements are not eligible for a rebate.
  4. The heat pump water heater must be the home's primary source of hot water.
  5. The heat pump water heater must be installed by a Technical Safety BC licensed contractor with a valid GST number and BC business licence.
  6. Applications must be submitted within six months of the invoice date.
  7. Additional eligibility requirements apply.
  8. Additional requirements for double rebates

  9. You must have registered for a promo code by December 31, 2020.
  10. The heat pump water heater must be installed and invoice dated between October 1, 2020 and March 31, 2021.
  11. Include your promo code on your application. Note: the double rebate will be applied after your application is review and approved.

Review the terms and conditions

Rebate details

Ask your contractor to help you find an eligible heat pump water heater

Note: BC Hydro customers with electrically heated homes may be eligible for similar rebates.

Upgrade  Rebate Requirements 

High-efficiency heat pump water heater

  • Listed in Tier 2 or higher on Northwest Energy Efficiency Alliance's Advanced Water Heater Specification qualified products list

Two-upgrade bonus

  • Install an eligible heat pump water heater and make an additional Home Renovation Rebate upgrade and you could qualify for our $300 two-upgrade bonus.

How to apply

  1. Decide what eligible upgrades are best suited for your home and budget with help from your contractor.
  2. Apply online within six months of your invoice date with the following information:
    • your FortisBC electricity account number, or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro
    • your email
    • scanned copies of all paid invoices showing details of all work performed, including:
      - the purchase date
      - make
      - model
      - installation permit numbers (if applicable)

      See a sample invoice for heat pump water heaters.
  3. If you’re not the utility account holder (e.g. property is a rental), have the account holder complete the consent form.
  4. Applications may take up to 90 days to process.

Start your rebate application

Note: the rebate application link takes you to Account login. Once you’ve registered and/or logged in you can start your rebate application.

For tips on using the online rebate application, read our how-to guide.

We’re here to help

If you have questions, contact us at 1-855-909-2329 or homerebates@fortisbc.com.

This program is funded in part, by the Province of British Columbia and the Government of Canada.


Rebate bundle: Home renovations

Window and door rebates

Heat pump rebate

Heat pump water heater rebate

Home renovation bonus rebates

Insulation rebates

Natural gas boiler and combination heating and hot water system rebates

Natural gas fireplace rebate

Natural gas furnace rebates

Natural gas water heater rebate

Install two or more eligible energy-efficiency upgrades (boiler and combination system rebates count as two upgrades) and you could qualify for home renovation bonus rebates from $300 to $2,000.