Heat pump water heater rebate

General eligibility

1. The home must have:
   • a residential FortisBC natural gas account (except for strata unit owners installing EnerChoice® fireplaces) and/or
   • a residential FortisBC or municipal electricity account of Grand Forks, Penticton, Summerland or Nelson Hydro
2. If the registered owner of the property where upgrades were made is not the utility account holder (e.g. landlord/tenant) the owner must have the account holder complete the Utility Account Holder Consent form.
3. The home must be a year-round primary residence at least 12 months old and be either a single-family, duplex, triplex, row home, townhouse or mobile home on a permanent foundation. New construction, additions and garage upgrades are not eligible. Apartments and condos are eligible for fireplace rebates only.
4. Applications must be submitted within six months of the paid invoice date.
5. Rebates cannot exceed the paid cost on the invoice.
6. Only one rebate per home for a primary space heating system and a water heater is allowed.¹

View full general eligibility requirements.

Heat pump water heater specific requirements

7. All upgrades must be installed by a licensed contractor with a GST number and a valid BC business license for the trade applicable to the upgrade being installed (e.g. heat pump water heaters must be installed by a licensed heating and cooling contractor and/or plumber). Self-installations are not eligible.
8. The water heater being replaced must be a standard electric storage tank in working order. Emergency replacements are not eligible.
9. Replacing an existing heat pump water heater is not eligible.

Review the terms and conditions

• for invoices dated on or after October 1, 2022
• for invoices dated before October 1, 2022

Rebate details

Ask your contractor to help you find an eligible heat pump water heater. 

Note: BC Hydro customers with electrically heated homes may be eligible for similar rebates.

How to apply

1. Decide what eligible upgrades are best suited for your home and budget with help from your contractor.
2. Apply online within six months of your invoice date with the following information:
   • your FortisBC electricity account number, or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro
   • your email
   • scanned copies of all paid invoices showing details of all work performed, including:
     - the purchase date
     - make
     - model
     - installation permit numbers (if applicable)
     
     See a sample invoice for heat pump water heaters.
3. If you’re not the utility account holder (e.g. property is a rental), have the account holder complete the consent form.
4. Applications may take up to 90 days to process.

Note: the rebate application link below takes you to Account login. Once you've registered and/or logged in you can start your rebate application. Hint: we recommend using Google Chrome® for the best experience.

Start your rebate application

For more tips on using the online rebate application, read our how-to guide.

We’re here to help

If you have questions about rebates, contact us online or call us at 1-855-909-2331.

This program is funded in part, by the Province of British Columbia and the Government of Canada.

¹ A primary space heating system is a furnace, boiler, combination system or an air source heat pump. Natural gas fireplaces are considered secondary space heating systems. Primary space heating and water heater rebates are offered in conjunction with BC Hydro and CleanBC Better Homes rebates.