Heat pump and electric water heater rebates for non-profit organizations

If you’re a co-op or Indigenous housing provider, or a non-profit or charity providing services to income-qualified people, take advantage of our rebates on commercial high-efficiency air source heat pumps and heat pump water heaters.


  1. You must be a commercial FortisBC or municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro.
  2. You must be a registered charity providing assistance to income-qualified persons, or a housing provider that is:
    1. a local government
    2. housing society registered under the Societies Act
    3. a housing co-op registered under the Cooperative Association Act or
    4. a governing body of an Indigenous band, provided the housing is primarily for income-qualified households
  3. You must be either the registered owner, long-term leaseholder, or property manager of the premises.1
  4. You must submit an application and supporting documentation no later than 365 days after the purchase date of the product(s) and install the product within 180 days of submitting the application and supporting documentation.

Review all the terms and conditions.

Rebate details

Energy efficiency ratings are based on ENERGY STAR® certification requirements or Air-Conditioning, Heating & Refrigeration Institute (AHRI) certification.

Heat pump water heaters

High-efficiency heat pump water heaters can be twice as energy efficient as conventional electric water heaters and help reduce electricity costs for supplying domestic hot water.

All-in-one heat pump$2,000 per unit
CO2 heat pump system$3,000 per unit

Packaged terminal heat pumps

Packaged terminal units include but are not limited to packaged terminal heat pumps, vertical units, and all-in-one systems (air handler and condenser in one package).

RebateCertification requirementsPerformance requirements
Through wall$200 per unit
  • AHRI 310/380 certified
  • energy efficiency rating (EER) of 10 or higher
  • coefficient of performance (COP) of 2.9 or higher
All in one$500 per unit
  • AHRI 390 certified
  • EER of 10 or higher
  • COP of 2.9 or higher

Split system air source heat pumps

Split systems include central systems, mini-split (ducted) and mini-split (ductless). 

Certification requirementsPerformance requirements
Split ​​system

​less than 5.4
$2,000 per unit
  • ENERGY STAR or AHRI 210/240 certified
  • heating seasonal performance factor (HSPF) of 10 or higher
  • seasonal energy efficiency rating (SEER) of 16 or higher​
  • If the product is tested under new HSPF2/SEER2 Standard:
    • HSPF2 of 8.5 or higher
    • SEER2 of 15.2 or higher
​5.4 to 11
$450 per tonne
  • AHRI 340/360 certified
  • EER of 11 or higher
  • COP of 3.4 or higher
​more than 11
$500 per tonne
  • EER of 10.4 or higher
  • COP of 3.2 or higher ​

Rooftop unit air source heat pumps

Certification requirementsPerformance requirements
Rooftop unit

​less than 5.4
$2,000 per unit
  • ENERGY STAR certified
  • EER of 12 or higher​​
​5.4 to less than 11
$450 per tonne
  • AHRI 340/360 certified
  • ​​EER of 12 or higher
  • integrated energy efficiency rating (IEER) of 12.4 or higher
  • COP of 3.4 or higher​
​11 to less than 15
$500 per tonne
​15 or more
$550 per tonne

Variable refrigerant flow (VRF) systems2

Standard VRF (two pipe)$600 per tonne
  • ​​​AHRI 1230 certified​​

Heat recovery VRF (two or three pipes)

$750 per tonne

2Total rebate cap for variable refrigerant flow (VRF) systems: $200,000

Occupancy sensors

Occupancy sensors allow occupants to control the temperature of their room when they are inside, but allow you to set back the temperature when the room is unoccupied.

Room occupancy sensor$90 per packaged terminal heat pump
  • must be installed to control a packaged terminal air conditioner or heat pump with back-up electric resistance heating
  • must have dual technology: passive infrared and motion sensing
  • must have the capability to control heating and cooling at three different temperature setpoints: occupied, occupied/sleeping and unsold/unoccupied

How to apply

  1. Purchase and install eligible equipment/products. Note: some products may be eligible for point-of-sale FortisBC rebates. Visit our Trade Ally Network equipment supplier directory and look for this  icon.
  2. Alternatively, apply online for heat pump and water heater rebates with the following information:
    • your FortisBC electricity account number or municipal account number from Penticton, Summerland, Grand Forks or Nelson Hydro
    • your email
    • scanned or pdf copies of all paid receipts for the purchase and installation of products relevant to the rebate you are applying for
  3. Ensure all receipts are marked “paid,” clear, legible, itemized and indicate relevant information such as brand, model number and any other required information in your application.
  4. Only applications and invoices received on or after March 13, 2023, will be subject to the updated incentive levels.

Note: the rebate application link below takes you to Account login. Once you've registered and/or logged in you can start your rebate application. Hint: we recommend using Google Chrome® for the best experience.

Start your rebate application

For more tips on using the online rebate application, read our how-to guide.

Point-of-sale instant rebates

Looking to purchase high-efficiency equipment and products directly from a supplier? Check out our Trade Ally Network commercial equipment supplier directory. These businesses can help you identify FortisBC rebate-eligible products and participating point-of-sale partners with the instant_rebate_icon icon may offer our rebates at the point of sale. Search the directory.

We’re here to help

If you have questions, contact your electricity technical advisor, call 1-866-436-7847 or email [email protected].

1Property managers can apply for rebates on behalf of owners if they have legal authority and permission to bind them to the terms and conditions.