Stories
Viewing stories about: Customer service
Stories and news from FortisBC
Heat pump or furnace? How to choose the best heating system for your home
Time to replace your heating system? We know there's a lot to consider so we've pulled together some common scenarios to help you make an informed decision.
March 29, 2023
6 things to do this summer to help you save energy all year long
Summer’s a great time to take care of home maintenance. We’ve got some easy energy-saving tips and small upgrades to help you save energy.
August 1, 2022
What it takes to restore power after a winter windstorm
A January windstorm brought with it some of the most extreme and challenging conditions our power line technicians face in the field.
February 11, 2021
7 ways to help you manage winter energy bills
Cooler winter weather means heating systems are working more often to keep our homes cosy and warm. Using more energy can lead to higher monthly bills, but we have some tips to help you manage your winter energy use.
January 12, 2021
Why we're working in your neighbourhood amid COVID-19
Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020
Top 4 ways we can help with your energy bill during the COVID-19 crisis
Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
5 helpful tips when applying for rebates
Ready to apply for a FortisBC rebate? Some tips to help ease you through the rebate application process.
November 4, 2019
Heat pump or furnace? How to choose the best heating system for your home
Time to replace your heating system? We know there's a lot to consider so we've pulled together some common scenarios to help you make an informed decision.
March 29, 2023
6 things to do this summer to help you save energy all year long
Summer’s a great time to take care of home maintenance. We’ve got some easy energy-saving tips and small upgrades to help you save energy.
August 1, 2022
What it takes to restore power after a winter windstorm
A January windstorm brought with it some of the most extreme and challenging conditions our power line technicians face in the field.
February 11, 2021
7 ways to help you manage winter energy bills
Cooler winter weather means heating systems are working more often to keep our homes cosy and warm. Using more energy can lead to higher monthly bills, but we have some tips to help you manage your winter energy use.
January 12, 2021
Why we're working in your neighbourhood amid COVID-19
Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020
Top 4 ways we can help with your energy bill during the COVID-19 crisis
Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
5 helpful tips when applying for rebates
Ready to apply for a FortisBC rebate? Some tips to help ease you through the rebate application process.
November 4, 2019