Stories

Viewing stories about: Customer service

Heat pump or furnace? How to choose the best heating system for your home

Time to replace your heating system? We know there's a lot to consider so we've pulled together some common scenarios to help you make an informed decision.
March 29, 2023

6 things to do this summer to help you save energy all year long

Summer’s a great time to take care of home maintenance. We’ve got some easy energy-saving tips and small upgrades to help you save energy.
August 1, 2022

What it takes to restore power after a winter windstorm

A January windstorm brought with it some of the most extreme and challenging conditions our power line technicians face in the field.
February 11, 2021

7 ways to help you manage winter energy bills

Cooler winter weather means heating systems are working more often to keep our homes cosy and warm. Using more energy can lead to higher monthly bills, but we have some tips to help you manage your winter energy use.
January 12, 2021

Why we're working in your neighbourhood amid COVID-19

Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020

Top 4 ways we can help with your energy bill during the COVID-19 crisis

Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020

The top questions asked by you and answered by our customer service team

You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020

5 helpful tips when applying for rebates

Ready to apply for a FortisBC rebate? Some tips to help ease you through the rebate application process.
November 4, 2019

Heat pump or furnace? How to choose the best heating system for your home

Time to replace your heating system? We know there's a lot to consider so we've pulled together some common scenarios to help you make an informed decision.
March 29, 2023

6 things to do this summer to help you save energy all year long

Summer’s a great time to take care of home maintenance. We’ve got some easy energy-saving tips and small upgrades to help you save energy.
August 1, 2022

What it takes to restore power after a winter windstorm

A January windstorm brought with it some of the most extreme and challenging conditions our power line technicians face in the field.
February 11, 2021

7 ways to help you manage winter energy bills

Cooler winter weather means heating systems are working more often to keep our homes cosy and warm. Using more energy can lead to higher monthly bills, but we have some tips to help you manage your winter energy use.
January 12, 2021

Why we're working in your neighbourhood amid COVID-19

Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020

Top 4 ways we can help with your energy bill during the COVID-19 crisis

Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020

The top questions asked by you and answered by our customer service team

You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020

5 helpful tips when applying for rebates

Ready to apply for a FortisBC rebate? Some tips to help ease you through the rebate application process.
November 4, 2019