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What are the charges on my bill?

You can learn about the charges on your bill, your consumption and your account history and payments by logging in to Account Online.

Learn more about understanding your bill for natural gas and electricity customers.

Electricity rates

Electricity rates...

Our electricity utility

British Columbia Utilities Commission (BCUC) regulates and sets rates for FortisBC Inc., our Electricity Utility.

Current electricity projects | FortisBC

We maintain our existing electricity system, and invest in system upgrades to support customer growth and future electricity demand.

Connect your project to electricity

Request construction services for electricity online if you’re building or renovating in Kelowna, the South Okanagan, Boundary or Kootenays.

Electricity rates - business

Learn how we set electricity rates and what current rates are for commercial service.

Electricity system safety

Read about our comprehensive approach to electricity system safety—including regular inspections, maintenance and system upgrades.

Resource plans for electricity

Resource plans for electricity...

Residential electricity rates | FortisBC

Rates include everything we do to bring electricity to you, from buying or generating electricity, to sending it through power lines to your home.

Request electricity service | FortisBC

Find out about installing, upgrading, moving or removing electricity service at your home or business.

Electricity rates | FortisBC

Learn how we set electricity rates and what your current rate is, whether you're a homeowner or business owner.

Electricity services | FortisBC

Install, move, remove or upgrade your electricity service at your home or business using our online request tools. ...

Understanding your electricity bill | FortisBC

It’s important you understand your electricity bill, like knowing how to read it, factors that affect your energy use and why your bill might be higher than normal.

Electricity calculator | FortisBC

Understanding how much energy your home or business uses is an important step to managing your energy costs. Our electricity calculator can help.

Electricity safety | FortisBC

Stay safe around power lines and electricity facilities, and learn what to do in case of emergencies like electric shock or downed wires.

Electricity planning and engagement | FortisBC

Connecting with Indigenous communities and interested parties on long-term planning occurs throughout the entire Long-term Electricity Resource Planning Process. ...

Generating your own electricity | FortisBC

Whether you want to generate your own electricity or sell power to FortisBC at wholesale prices, we’ve got information and applications to get you started.

Electricity facilities and operations | FortisBC

We own and operate four hydroelectric generating plants on the Kootenay River, which provide about 45% of the annual electricity needs of our customers.

Electricity fees | FortisBC

Understand the additional fees you may see on your FortisBC electricity bill, including security deposits, late payment charges and connection fees. ...

Is your electricity bill high | FortisBC

If your electricity bill is higher than expected, it could be for a number of reasons. Find out how increased use or rate changes could affect your bill.

Electricity rate design

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How to read your electricity bill | FortisBC

Learn how to read your FortisBC electricity bill. Understand charges, usage and payment options to manage your energy costs.

Industrial electricity interconnection

Large commercial and industrial customers needing to connect to our electrical transmission system, as well as net metering customers and Independent Power Producers (IPPs), can find interconnection information here.

Understanding your net metering electricity bill

We want to make sure your net metering electricity bill is clear and makes sense to you. Learn how to read your net metering bill.

Managing your electricity use

Learn about tools for understanding and managing energy consumption and costs in your home or business.

FortisBC - delivering renewable energy, gas and electricity

FortisBC delivers natural gas, electricity, propane and natural gas designated as RNG, to 135 communities and 58 First Nations communities across B.C. ...

Electricity accidents

Know what to do if someone receives an electric shock or you’re involved in an accident where a power pole or power line falls on your vehicle. ...

Electricity safety on the farm | FortisBC

Be aware of overhead power lines and how to avoid electrical hazards when working outdoors with farming tools and equipment. ...

Natural gas and electricity system safety

Public safety is our number one priority. Learn how we work to ensure the safety and security of the public, our employees, the environment and our systems. ...

Security and safety of advanced electricity meters | FortisBC

What information your advanced electricity meter sends to FortisBC, how we protect your privacy and what safety standards apply to wireless signals.

Electricity resource planning | FortisBC

The Long Term Electric Resource Plan is our strategy for securing safe, reliable and cost-effective energy resources to meet our customers’ energy needs. ...

Air conditioning offer for FortisBC electricity customers

Interested in the air conditioner offer that the Ministry of Health announced? Check to see if you meet the income qualification for the program.

How to read your electricity meter

Learn about the benefits of advanced meters and what the information on the display means...

Electrical design process | FortisBC

For projects requiring new electricity service, we’ll work with you to develop an electrical design, source materials and manage construction.

Security Deposits | FortisBC

As a FortisBC gas or electricity customer, you may need to provide a security deposit to establish a credit history with you.

Independent Power Producers

If you want to generate electricity and sell it to us at wholesale prices, you can talk to us about becoming an Independent Power Producer (IPP). ...

Build and renovate | FortisBC

If you’re planning new construction or renovations, learn how to find a contractor and how to add, move or remove natural gas or electricity at your property. ...

Earthquakes | FortisBC

If an earthquake occurs, you could be without gas or electricity for days. Stay safe around energy, before, during and after an earthquake.

Net Metering Program

The Net Metering Program credits enrolled customers for the electricity they generate for their own use.

Builders and developers | FortisBC

Find out how to order construction services for natural gas or electricity service at your building site and learn about incentives for building with natural gas.

Power Hours Rewards Program for businesses | FortisBC

Earn incentives for reducing your business’s electricity use during peak-demand hours.

Kids' safety corner

Teach children and teens about natural gas and electricity safety with videos, tips and resources designed for students ages five to 12.

Account managers for business customers | FortisBC

Let us help you with your gas and electricity needs—like improving energy efficiency, purchasing or upgrading equipment and applying for rebates.

Ways to pay your bill | FortisBC

Set up pre-authorized payments, pay your natural gas or electricity bill online, by credit card or learn about other payment options.

Energy services | FortisBC

Access gas, electricity and renewable energy services for your home or business. ...

Payment options | FortisBC

Learn about different ways to pay your natural gas and electricity bills, payment plans and paperless billing. ...

Natural gas or electric meter exchange | FortisBC

Exchanging your gas or electricity meter is part of our routine maintenance program. The replacement will take 30 to 45 minutes and there is no cost to you.

Breaker testing | FortisBC

Find out which appliances in your home are using the most electricity by doing a breaker test, going circuit by circuit on your panel.

Power Hours Rewards Program |FortisBC

You could earn bill credits for reducing your electricity use with your smart thermostat or electric vehicle during peak-demand hours.

Resource planning | FortisBC

To keep up with the demand for gas and electricity, we regularly maintain, expand and upgrade our systems in consultation with Indigenous communities and interested parties.

Call for power | FortisBC

We're aiming to add up to 1,100 gigawatt hours of energy supply as soon as 2030 to help meet the growing electricity needs in B.C.'s Southern Interior.