Project details

We anticipate exchanging or retrofitting nearly all residential and commercial gas meters by 2028. A small number of customers have already had their meters exchanged with an advanced meter. Meter installations at customers’ homes started in 2023. These exchanges were done as part of our regular operation (e.g. Measurement Canada testing). We’ll attempt to notify you before the exchange at your address and before exchanges begin in your community. You have the option to request an appointment for your meter exchange when we’re in your community.

We ask that you ensure there is a clear pathway to the gas meter by removing any shrubs, debris, parked vehicles or stored items that may be blocking access. Maintaining a clear space around gas meters will help ensure the safety of our crews and your home.

• If there is a fence, locked gate or other obstruction that might inhibit access to the gas meter, we kindly request that customers call our contact centre to provide the necessary information to allow continued access to the meter by authorized FortisBC personnel. FortisBC customer service representatives can be reached at 1-888-224-2710 from Monday to Friday between the hours of 7 a.m. and 8 p.m.

• We also require clear, uncluttered access to any gas appliances in homes where relights are required.

Get more information about meter safety.

In many cases, we will need to shut off gas service to safely complete the meter exchange. In some cases where gas meters have a bypass valve installed, we can exchange the meter without gas service disruption. Where possible, we will install a bypass valve during the meter exchange, which means we won’t need to shut off gas service at that customer’s address in most cases in the future to complete meter work.

No, there is no option to opt out. While we encourage everyone to take advantage of the benefits an advanced meter offers, such as timely gas consumption updates and enhanced customer experiences, there will be a radio-off option available. Most customers will be able to make this request if they choose. Our commercial and industrial customers are not eligible for the radio-off option.

Customers who choose the radio-off option will be required to pay a one-time installation fee and ongoing monthly fees to cover the costs of manual meter reads. Learn more about the radio-off fees for advanced meters.

Most customers will get a meter exchange. That means that a technician will completely replace a customer’s existing gas meter with an advanced wireless meter. A small number of existing meters will be retrofitted to enable automated billing and eventually more detailed consumption information. Instead of replacing an existing meter with an advanced meter, we will retrofit a current meter with an attachment called a SmartPoint transceiver. Unlike the advanced meter, this attachment will not have a remote shut-off function.