Service alert

FortisBC is closely monitoring wildfires across the province

Our thoughts are with everyone affected by the ongoing wildfire activity across British Columbia.

Public and employee safety remain our top priority. FortisBC is closely monitoring conditions for potential impacts to our customers, employees and the communities we serve. Our employees are trained to respond to emergencies such as wildfires that may affect our gas or electricity systems. We are coordinating with emergency officials, taking steps to protect our gas and electricity systems and support customers and communities during this challenging time.

What to know during a wildfire or evacuation

In the event your home or property is evacuated, exit your property immediately.

Do not turn off your gas equipment or meter. FortisBC can safely turn off sections of our gas system following the shut off plans we have in place for our entire system. These plans allow us to minimize any potential hazards or risks during an evacuation or large-scale event.

If you spot a downed power line, do not approach it. Stay back at least 10 metres (33 feet, about the length of a school bus) and report it.

If your gas has been shut off due to wildfire activity, we'll ensure the system is safe before restoring service. Once emergency officials have confirmed it is safe to return to the area, our crews will visit affected homes to restore gas service and relight affected appliances. If you are away when our crew arrives, they'll leave a tag on your door with a number to call (1-877-711-8877) to have gas service restored.

For more information about gas outages, service restoration and returning home after an evacuation, visit our wildfire and evacuation page.

For information about outages on our electricity system, visit our outage map.

Only return to your property when local authorities have confirmed it is safe to do so.

If you see damaged electrical equipment or suspect damage to gas equipment, keep a safe distance and contact FortisBC at the phone numbers below.

For information about wildfire preparedness and emergency response, visit:

For more information on what to do if your property is affected, visit our wildfire and evacuation page.

Stay informed

We encourage customers to follow evacuation orders and safety guidance from local authorities.

At this time, FortisBC crews are confirming that conditions are safe for personnel to enter affected areas and begin assessments, evaluating potential damage to the gas and/or electricity system, deploying fire retardant materials around infrastructure as required and developing contingency plans to maintain service if systems are damaged.

We will continue to provide updates as conditions evolve, both on our website and our Facebook page.

We're always here to help

Call us immediately if you have any concerns:

  • Gas emergencies: 1-800-663-9911 (24 hours)
  • Electricity emergencies or power outages: 1-866-436-7847 (24 hours)