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Heat pump service

Stay comfortable and save energy by keeping your heat pump in top shape. Have it serviced and you could receive a $50 rebate.

Eligibility requirements*

  1. You must be a residential FortisBC or municipal** electricity customer.
  2. You must have your heat pump serviced before December 31, 2017 and submit your rebate application within 60 days of your service invoice date.

*You can find a complete list of requirements under the terms and conditions.
**Grand Forks, Summerland, Penticton or Nelson Hydro.

Find a contractor to service your heat pump

Looking for a contractor to service your heat pump? You can find one through our Electrical Contractor Program.

How to apply

  1. Review the terms and conditions.
  2. Have your heat pump serviced before December 31, 2017. 
  3. Apply online for your rebate with the following information: 
    • your FortisBC electricity account number or municipal account number from Penticton, Summerland, Grand Forks or Nelson Hydro 
    • your email
    • scanned copies of all paid receipts (please ensure they are clear, legible, itemized and indicate all relevant information such as the brand, model number and any other required information for your application)
  4. Your rebate will appear as a bill credit on your FortisBC electricity bill. Customers in Grand Forks, Summerland, Penticton and Nelson Hydro will receive a mailed cheque. Applications may take up to 90 days to process.


For more information, call us at 1-866-436-7847 or email