Safety & outages
Know what to do in the event of a gas leak, downed power line or power outage and learn about digging safely to avoid hitting buried utilities.
Emergencies and outages
Smell rotten eggs? It could be a gas leak.
If you smell an odour like rotten eggs or sulphur go outside and call FortisBC's emergency line.
1-800-663-9911 (24 hours) or 911.
If you see a downed power line stay at least 10 metres away and call us immediately.
1-866-436-7847 (24 hours) or 911
Power outage? View outage map
Natural gas safety
What to do if you smell gas, how to maintain gas appliances and prevent carbon monoxide exposure.
Stay safe around power lines and electricity facilities and know what to do in case of shock or downed wires.
Give your meter room to work
Keep the area around your meter clear to ensure you, meter readers and emergency responders can reach it safely at all times.