Natural gas meter safety

Keeping the area around your natural gas meter clear ensures that you, the meter reader or emergency responders can reach it safely at all times. The natural gas you use enters your home or business at the meter, so give this important equipment a little respect while it’s doing its job. 

Is your meter damaged?

Call the FortisBC natural gas Emergency Line right away at 1-800-663-9911 (24 hours).

Give your meter room to work

Try to keep a clear path to your natural gas meter at all times. That means being careful not to block it, whether with stored items, snow or shrubbery. If you’re renovating or gardening, be mindful of adding windows or vents nearby or damaging gas lines by planting or digging. If you have questions about what’s permitted near your gas meter, call us at 1-888-224-2710 or consult a licensed gas contractor

Safety measures in spring and summer

  • Keep the area around the meter clear of plants, shrubbery and landscaping.
  • Don’t tie or attach anything to your meter, such as clotheslines, ropes, leashes or hoses.
  • Don’t store or lean anything against the meter, including bikes or garbage bins. 
  • If your meter is in a driveway or parking area, install protection posts to prevent vehicle damage. 
  • Don’t build structures around or over the meter and piping, such as a shed or deck.
  • Take care not to bury the meter shut-off valve, which is on the inlet pipe next to the meter.
  • If you’re renovating and adding windows, doors or vents to your building, ensure there is adequate distance between the opening and the gas meter. For details, consult a licensed gas contractor or call us at 1-888-224-2710.

Meter safety hazards to avoid

Does your natural gas meter look like one of these photos? Make sure not to do any of the following to avoid serious harm or damage. View gallery.

Has your gas been shut off?

DON’T try to turn it back on. Only a FortisBC technician or licensed gas contractor can turn the gas back on safely. Call FortisBC or a Technical Safety BC licensed gas contractor to restore gas service at the meter.

Planning a demolition?

Natural gas service must be disconnected before any demolition work begins for your safety and that of workers, contractors and the general public. If you’re planning to demolish a house or building, contact us first to request the removal of natural gas service.

Keep it clear in winter

  • Remove any built-up snow by hand until the regulator and shut-off valve are clear. 
  • Never kick or hit the meter to break ice or snow build-up. If ice builds up on your meter or regulator, call FortisBC for help at 1-888-224-2710.
  • Don’t use a snowplow or blower near your meter.
  • Maintain a clear path to the meter—take care not to shovel snow onto it.
  • When clearing and shovelling snow, also ensure appliance vents on the side of your home are not blocked.

Has your gas been shut off?

DON’T try to turn it back on. Only a FortisBC technician or licensed gas contractor can turn the gas back on safely. Call FortisBC or a Technical Safety BC licensed gas contractor to restore gas service at the meter.

Planning a demolition?

Natural gas service must be disconnected before any demolition work begins for your safety and that of workers, contractors and the general public. If you’re planning to demolish a house or building, contact us first to request the removal of natural gas service.

Tip: always click or call before you dig to find out where gas lines are and dig carefully by hand near your meter and/or gas line. If you damage this equipment, you may be responsible for the cost of repairs.