Window and door rebates – income qualified

1. You, the applicant, must be either:
   • a residential FortisBC gas customer with only one active residential gas account, making the upgrade at your primary residence and/or;
   • a residential FortisBC municipal electricity customer of Grand Forks, Penticton, Summerland or Nelson Hydro with only one active residential electricity account, making the upgrade at your primary residence.
2. The registered homeowners must be listed on the active residential FortisBC account and own only one property in British Columbia.

3. Your combined annual household income (from all sources) must be below the maximum household income shown for your household size.  Proof of income is required.

   Household size	Maximum household income
   1 person	$50,100
   2 person	$62,300
   3 person	$76,600
   4 person	$93,000
   5 person	$105,500
   6 person	$119,000
   7+ person	$132,400

4. The home must be a year-round primary residence that is at least 10 years old, no larger than 3,500 square feet and be one of the following: single family home; duplex; triplex; row home; townhouse or manufactured/mobile home on a permanent foundation.
5. Applications must be submitted within one year of the invoice date.
6. Invoice must be dated on after November 25, 2024.
7. All upgrades must be installed by a licensed contractor with a GST number and a valid C. business license for the trade applicable to the upgrade being installed. Self-installations are not eligible.

Window-specific requirements

1. You must replace existing doors and/or windows (including the frames) on the exterior of your home with rebate eligible models. Each rough opening in which doors or windows are replaced counts as one door or window. A bay window, which may be made up of several individual window sections, counts as one window.
2. Skylights are not eligible for a rebate.
3. A home defined as "substantially reconstructed," by the Homeowner Protection Act (as per Regulatory Bulletin: Substantially Reconstructed Homes and the Home Owner Protection Act (No. 6) is not eligible. A substantially reconstructed home can include structural repairs, renovation where exterior walls and/or existing plumbing, electrical or gas lines are moved or it requires a New Home Registration Form under the Homeowner Protection Act.

Additional information

Find out how to  convert your windows U-factor from imperial to metric, and ask your contractor to help you understand your home’s windows and doors. 

1. You may request a pre-qualification code to help the contractor installing your system know if you're eligible for the Income Qualified Program. 
2. Review the terms and conditions. 
3. Apply online within one year of the invoice date along with the following information: 
   • your FortisBC gas and/or electricity account number or municipal electricity account number from Grand Forks, Penticton, Summerland or Nelson Hydro 
   • your email 
   • your proof of income 
   • a scanned copy of your paid invoice showing the details of all work (see sample invoice) performed including: 
     • purchase date 
     • make and model number 
     • installation permit number (if applicable) 
   • Invoices for door and window rebate applications must include: 
     • a description of the work completed, including the number of windows and/or doors installed (e.g. replacement of 10 single-pane windows) 
     • copies of the window/door label(s)
       • examples of sample window and door labels can be found here 
     • the U-factor rating from the manufacturer label of each window/door 
     • the window/door model number 
     • the reference number from Natural Resources Canada (NRCan) or Certified Products Directory (CPD) number provided by one of the following certifying bodies: 
       • Canadian Standards Association (CSA) 
       • Intertek Canada (Intertek) 
       • Labtest Certification (LC) 
       • QAI Laboratories (QAI) 
       • National Fenestration Ratings Council (NFRC) 
       • Keystone Certification (KC) 

Additional details

The application link takes you to Account login. Once you've registered and/or logged in you can start your application. Hint: we recommend using Google Chrome^® for the best experience.

Income qualified rebate program terms and conditions 

Submit a copy of one of the following for each member of your household over 18 years of age. 

• Notice of Assessment (NOA): submit a copy of your NOA from the Canada Revenue Agency for a current income tax return. Black out all information except for your name, effective date and income (line 15000 on NOA). 
• Social Assistance: submit your monthly cheque stub, or a printed copy of your Confirmation of Assistance if registered for My Self Serve. 
• Shelter Aid for Elderly Renters (SAFER): submit either your SAFER cheque stub, acknowledgment letter or benefit change letter from BC Housing. 
• Rental Assistance Program: submit your Rental Assistance Program acknowledgment or benefit change letter from BC Housing. 
• National Child Benefit Supplement: submit your benefit notice from Canada Revenue Agency. 
• Other income: if applicable, provide documentation of foreign, rental and/or other income. 
• Guaranteed Income Supplement (GIS): submit your GIS notice. 

How to get your Notice of Assessment

• If you have your most current NOA, send us a copy with your application. 
• If you do not have your NOA, use Canada Revenue Agency’s My Account  service to view and print a copy of your information. 
• You can also call them to request your NOA at 1-800-959-8281. Agents are available Monday-Friday, 3:30 a.m. to 8 p.m. PST, or on Saturday from 4:30 a.m. to 5 p.m. PST.