Media centre details

Helping customers in Trail lower their energy bills this winter season

Oct 29, 2020

FortisBC is working with local non-profit Trail FAIR to make energy efficiency upgrades more accessible to income-qualified customers.

Surrey, B.C.   ̶  October 29, 2020: Free energy consultations and energy efficiency upgrades are available to Trail homeowners looking to make their homes more energy efficient this heating season. Homeowners can receive localized support from Trail Family and Individual Resource Centre (FAIR), an organization dedicated to providing assistance and family resources to the community, who will help them complete their application. FortisBC works closely with Trail FAIR to connect income-qualified customers with the Energy Conservation Assistance Program. Through this program customers can learn more about how they use energy in their homes, have LED lightbulbs, energy efficient shower heads and other energy-efficiency upgrades installed to help lower energy use and save money in their homes.

Around 50 per cent of energy used in the home goes toward space heating so it’s important to know where there may be areas of heat loss around the home. Through this program, homeowners work with an energy coach who will help them identify areas of heat loss and provide assistance, like installing weatherstripping for example, to seal gaps and cracks around exterior doors. By limiting the amount of cooler air getting into the home, homeowners can lower their energy use therefore lowering their monthly energy bills. Certain homes may also qualify for insulation and other upgrades to help make their homes more energy efficient. The Energy Conservation Assistance Program provides these upgrades, energy coach and contractor visits at no cost to eligible participants.

Adapting to the COVID-19 pandemic, all in-person visits with energy coaches will follow new processes to protect the health and safety of participants and contractors. Participants will receive detailed safety instructions for the home visit, including completing a COVID-19 pre-screening questionnaire before the visit, maintaining two metres of physical distance between participants and contractors at all times, and having conversations outside the home when possible. The program representatives are also performing self-screening on a daily basis and taking precautions when in the home to minimize any COVID-19 risks.

To be eligible for the program, customers must be a FortisBC electricity customer and live in a single family, duplex, townhouse or manufactured home. Renters can apply for this program by having their landlord complete and sign a consent form. Customers must meet the household income requirements and show proof of income to participate in the program. For more information or to apply for the Energy Conservation Assistance Program visit or contact Trail FAIR advocate Naomi Bain at 250-364-2326 ext. 235.


To qualify for the Energy Conservation Assistance Program, participants must be below the maximum shown for their household size.

Household size Maximum household income
1 person $34,400
2 people $42,800
3 people $52,600
4 people $63,800
5 people $72,400
6 people $81,700
7 or more people $90,900


Media contact

Lauren Lea
Corporate Communications Specialist
Phone: 604-312-8158
Email: [email protected]
24-hour media line: 1-855-322-6397

Naomi Bain
Poverty Law Advocate
Trail FAIR Society
Phone: 250-364-2326 ext 235

FortisBC Inc. is a regulated utility focused on providing safe and reliable electricity at the lowest reasonable cost. FortisBC Inc. employs over 500 British Columbians and serves approximately 172,300 direct and indirect customers in B.C.’s South Interior. FortisBC Inc. owns and operates four regulated hydroelectric generating plants, as well as approximately 7,260 kilometres of transmission and distribution power lines. FortisBC Energy Inc. is a subsidiary of Fortis Inc., a leader in the North American regulated electric and gas utility industry. FortisBC uses the FortisBC name and logo under license from Fortis Inc. For further information visit