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FortisBC electricity rates set to change January 1, 2020

Dec 20, 2019

The BCUC recently approved a one per cent increase and FortisBC continues to phase out two-tiered rates

KELOWNA, B.C. - On January 1, FortisBC electricity customers will see changes to their electricity rates as the company implements a one per cent general, interim increase, recently approved by the BC Utilities Commission (BCUC), and continues to phase out its two-tiered rates. 

“This is a relatively modest increase and the first since 2017,” said Diane Roy, vice-president, regulatory affairs, FortisBC. “Increases are needed to cover increased costs we incur to provide service to our customers, and to monitor, update and invest in the system while reflecting our ongoing efforts to operate efficiently and carefully balance costs.”

The rate change will result in an average increase of just over one dollar per month for residential customers, but individual changes will vary based on energy needs. In fact, some residential customers could see bills decrease as FortisBC continues its transition to a flat, residential rate.

“We recognize that any changes to rates can be a concern for some customers and we have a number of tools and programs to assist. We encourage customers to get in touch with us if they have questions or need assistance,” said Roy.

Customers can use tools available on their online FortisBC account to monitor and better understand their electricity use. For example, customers who heat with electricity can experience higher bills this time of year and are encouraged to take extra steps to reduce heat loss so they can stay comfortable while using less energy. They can also access billing options that help avoid these seasonal variations. If they want to lower their use further, FortisBC offers a wide range of rebates and energy-efficiency programs. Anyone with concerns about their bill can contact FortisBC to make payment arrangements if needed.

FortisBC rates go through a transparent and rigorous review by the BCUC. As a regulated utility, FortisBC’s rates must reflect the cost of providing service, from maintaining the grid to generating or purchasing the power its customers need.

The BCUC will decide on permanent rates later in 2020 after it completes its review of related filings. Customers can find out more about these interim rate changes by visiting or calling 1-866-436-7847.


  • The average increase is $13.42 per year for residential customers. Individual changes will vary based on use.
  • In 2019, FortisBC received permission to phase out the two-tiered residential rate by 2023 and the declining block commercial rate by 2021. Phasing out these two-tiered rates is revenue neutral for FortisBC.
  • For residential customers, phasing out the two-tier rate by 2023 means a decrease to the higher tier and an increase to the lower tier. The basic customer charge will also change.
    • The higher tier will decrease to 14.320 from 14.915 cents per kilowatt-hour.
    • The lower tier will increase to 10.799 from 10.394 per kilowatt-hour.
    • The basic customer charge is changing to $17.28 from 16.58 per month (or $34.56 from 33.16 for a 60-day billing period).
  • For mid-size commercial customers, phasing out the declining block commercial rate by 2021 will reduce both the higher and lower tiered energy charges while also reducing the difference between the two rates. The demand charges and customer charges will also change. Commercial customers can work directly with their Electricity Technical Advisor, who can be found at
  • FortisBC provides electricity directly to customers in Kelowna, the South Okanagan and the Boundary-West Kootenay regions of B.C., and indirectly to customers in Summerland, Penticton, Grand Forks and Nelson.


Media contact

Nicole Brown
Corporate Communications Advisor 
Phone: 250-469-6078
Email: [email protected]
24-hour media line: 1-855-322-6397


FortisBC Energy Inc. is a regulated utility focused on providing safe and reliable energy, including natural gas, propane and thermal energy solutions. FortisBC Energy Inc. employs more than 1,800 British Columbians and serves approximately 1,029,000 customers in 135 B.C. communities. FortisBC Energy Inc. owns and operates approximately 49,000 kilometres of natural gas transmission and distribution pipelines. FortisBC Energy Inc. is a subsidiary of Fortis Inc., a leader in the North American regulated electric and gas utility industry. FortisBC uses the FortisBC name and logo under license from Fortis Inc. For further information visit