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Customer Choice

You have a choice for natural gas

With Customer Choice, you can choose whether to purchase natural gas from FortisBC (your local natural gas utility) or an independent gas marketer.* No matter which option you choose, FortisBC will continue to deliver your natural gas, safely and reliably. 

Buying from FortisBC​

Learn about purchasing natural gas from FortisBC and understand why you pay what we pay.

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Buying from an independent gas marketer

Learn about purchasing natural gas from an independent gas marketer, including how to sign up and questions to ask

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Current cost of natural gas

Learn about how FortisBC's residential variable rate and Gas Marketers' residential fixed rates to help you understand your options.

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Comparing how rates are set

Learn how natural gas rates are regulated and how FortisBC and independent natural gas marketers differ in how they set rates for customers.

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​Frequently asked questions

Find answers to your most frequently asked questions about Customer Choice.

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​Complaints and contract disputes

Learn about your options for logging complaints and contract disputes with the BCUC.

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Why do I have a choice?

The program was developed in response to the provincial government’s 2002 energy policy. Commercial customers have been participating in the program since 2004. In 2007, the BCUC opened a portion of BC’s residential natural gas market to competition, including customers in the Interior and Lower Mainland. And as of November 1, 2015, the program opened to customers in Whistler, Vancouver Island, Powell River and the Sunshine Coast.
*Customer Choice is not available to FortisBC customers in Revelstoke or Fort Nelson.