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Customer service

​Report an electrical power outage or emergency. 1-866-436-7847

Do you have questions about your recent electricity bill or our rates? We will be answering customer questions while streaming live on Twitter on Wednesday, March 29 starting at 1 p.m. Join the conversation by following us on Twitter @FortisBC and sending your questions to

For homes

Start here for information relating to your electricity account and billing.

How to...



To report an outage, downed powerline or other emergency, call 1-866-436-7847.