Emergencies

Report natural gas emergencies

1-800-663-9911

If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages

1-866-436-7847

If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map

Renewable Natural Gas: your questions, answered

What is Renewable Natural Gas? How is it made? Is it a fossil fuel? Do you need new appliances to use it? We’ve got all the answers about this exciting carbon neutral energy.