We’re here for you: support for customers affected by COVID-19

We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help. Our customer service representatives are here to assist you if you're facing financial difficulty for any reason.

Supporting British Columbia during the COVID-19 outbreak

Helping protect you from scams and fraud


Report natural gas emergencies


If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.

Report electrical emergencies or power outages


If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.

View outage map