Connect your project to electricity

FortisBC provides electricity service in the Southern Interior of BC, including Kelowna, the South Okanagan, Boundary or Kootenays.

Plan for construction

Whether you’re building or renovating, requesting electrical services for your project typically begins by calling the FortisBC contact centre at 1-866-436-7847. FortisBC develops an electrical design, sources the construction material and manages construction of the design. 

Customer Design Build Program

A second option called the Customer Design Build Program is now also available. This allows customers to take a more active role in the design and construction of their project.

Through this program, customers work directly with a FortisBC pre-approved electrical design contractor on all aspects of their project. This option affords customers more flexibility to work within their own timeline. It’s best suited for builder/developers of larger residential subdivisions or commercial projects. Learn more about the Customer Design Build Program and how to get started. 

Underground conduit system inspection

You can also schedule an underground conduit system inspection for your project online.

New electrical installations must meet all safety requirements of the Canadian Electrical Code, Technical Safety BC and FortisBC. For details about how to meet our requirements, builders and contractors should reference the Service and metering guide (Document 801-06) .

If you will be excavating or trenching or installing electrical conduits, also see the Specification for installation of underground conduit systems (Document 801-07).

Permit needed for electricity service installation

We can’t complete your service and energize without a permit (electrical affidavit) on site. Your electrician usually gets the necessary permit and leaves it on site. If there’s no permit on site when FortisBC employees arrive to install the electricity service, we have to charge a site visit fee of $246 to the person financially responsible for the project.

Making changes to existing electricity service

If you need to relocate your existing service or need to upgrade your main panel amperage, you can make some service requests online or call us. Find out more about changing your existing electricity service.

Total connected load

Commercial or unique residential service loads require a calculated connected load in order to provide an accurate design and cost estimate.