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Moving? New accounts, stop or move service

​Need to move your service or set up a new account?

Whether you’re a homeowner, business, landlord or tenant, moving your FortisBC account or setting up a new account is easy with our online form.

Note: if you’re an existing customer registered for Account Online, it will be quicker to complete your move request there. Log in to Account Online.

Before you begin

Please ensure your request is submitted at least two business days in advance of your move.

Residential customers are required to provide the account holder’s birthdate and one of the following pieces of identification:

  • driver’s licence number
  • BC identification number
  • passport number

Business customers are required to provide their business identification number.

If you have both natural gas and electricity accounts with FortisBC, you will need to complete the online form for both accounts. Learn more about our electricity service area in the Southern Interior


Building a new home or renovating? 


Please call us to speak with a customer service representative:

  • natural gas customers (residential & business): 1-888-224-2710
    Monday-Friday: 7 a.m. to 8 p.m.
  • electricity customers (residential & business): 1-866-436-7847
    Monday-Friday: 7 a.m. to 7 p.m.